McCarthy Jeep RAM Chrysler Dodge

To whom it may concern. I am not a very happy customer with your service dept. I brought my 2015 Ram 2500 to your service dept. 02 Jan 2023 for an oil change and fuel filt I am not a very happy customer with your service dept. I brought my 2015 Ram 2500 to your service dept. 02 Jan 2023 for an oil change and fuel filter change. I too mentioned a sound and smell of exhaust coming from the engine compartment. I am not a mechanic although I know what a turbo is supposed to sound like. First of all, my vehicle was promised the same day I dropped it off. I never received a call or any information whether my vehicle was done or not. The second day you had my vehicle, 03 Jan 2023, I had to call early evening to see if my vehicle was done. I was told the service advisor was not working and the female advisor would have to check. She claimed it was done. I asked her if the turbo and down pipe was looked at for any issues. She said she would have to ask the tech. She came back to me and said the tech claimed there was no issue. I asked her to check again and rev my truck and it would be noticeable. She came back and claimed no issue. At this point I did not have time to haggle about it. Then I got the invoice, number 487685, for the oil change and fuel filter change. The amount shown due was over $700.00. I was in shock. I can normally get my oil changed with filter and a 25-point inspection for about $150.00. The fuel filters I normally pay around $250. Yes, $400 OTD. I feel I was way overcharged, and my truck was still not fixed. Today, 04 Jan 2023 I took my truck to a mechanic regarding the issue I suspected with the turbo. Sure enough, 5 minutes on the rack and I was told the U Band was not connected to the turbo. Imagine that. 45 minutes later it was fixed, and I had yet another bill I had to pay of $374.56. The reason and only reason I brought my truck to your service department was because 18 months ago your dept installed my new turbo and it should have been under warranty. Well, your “Certified” technician dropped the ball on this one. I would at the minimum like to be reimbursed for the cost of getting my truck fixed properly. The amount of $ 374.56. Rest assured; I will never have any of my vehicles serviced at any of your locations. More

Everyone there seem to know what they were doing and made the process as seamless as possible the process as seamless as possible More

Good experience, less hassle. The amount of time we were there to buy was too long! By the time we were leaving I was exhausted! Very personable salesman, Greg. The amount of time we were there to buy was too long! By the time we were leaving I was exhausted! Very personable salesman, Greg. More

I brought my 2018 Wrangler in for new tires/alignment and to check out unusual shaking occasionally when traveling over 55 mph and hit road bump. The tech confirmed I needed my steering damper replaced and to check out unusual shaking occasionally when traveling over 55 mph and hit road bump. The tech confirmed I needed my steering damper replaced and I greatly appreciated Jonathan being able to confirm the damper was subject to a recall, resulting in the replacement being quickly performed at no additional charge. Thanks! More

I had a very good experience at this dealership. I was impressed with my salesman Gregory Ruxlow. I was impressed with my salesman Gregory Ruxlow. More

I have been a customer of LSD now for several years and have made friends with a couple of the sales guys. When I deal with Nate who is more of a friend at this point, he listens and usually makes my reque have made friends with a couple of the sales guys. When I deal with Nate who is more of a friend at this point, he listens and usually makes my request happen. More

After being a long time customer of Nathan , I feel that he has a way to make the car buying experience is like being family and not just a customer. It is good to see him in a position where he can pass hi he has a way to make the car buying experience is like being family and not just a customer. It is good to see him in a position where he can pass his talent down and create a welcoming environment for all buyers new and long time customers. Thanks Lee’s Summit Dodge til next time More

Good selection, low hassle, no pressure great experience with all questions and concerns addressed on the spot with all questions and concerns addressed on the spot More

Always great service mainly with Jeff he is always trying to do the correct thing for the customer 👍 to do the correct thing for the customer 👍 More

It was a pleasure working with Greg Ruxlow and the team at Lee's Summit CDJR. The sales and buying process was streamlined, and I was able to communicate through email (as I prefer) to get the information at Lee's Summit CDJR. The sales and buying process was streamlined, and I was able to communicate through email (as I prefer) to get the information I needed with no dog and pony show sales pitch and nonstop phone calls like I've experienced at other dealerships. When I showed up, the paperwork was ready, the truck was exactly as described, and I was in-and-out very quickly. Two of the managers (Mike and Justin) even took the time to introduce themselves and thank me for our business. By far, the BEST experience I've had purchasing a vehicle. Much appreciated! More