McCarthy Hyundai Blue Springs

I'll try to be short and to the point: - Tony had us I'll try to be short and to the point: - Tony had us sign some scratch piece of paper when we told him we weren't going to spend anymore than $11000 I'll try to be short and to the point: - Tony had us sign some scratch piece of paper when we told him we weren't going to spend anymore than $11000 TOTAL (we specified EVERYTHING) - which he signed too. - They promised us it'd only take ~30 min to talk to the finance guy (Brian - who was actually very good to work with) Well, it took more than 2hrs and we had two little kids with us. So finally I'd had enough and they agreed we could just come back later. - When Brian typed up the paperwork, I saw a $50 "service fee" overthe $11000. This prompted me to ask about the taxes as well. Brian left and in came Tony. Tony started raising his voice at me and my wife saying that wasn't their responsibility, and trying to intimidate us. When I showed him the scratch piece of paper we both signed, he left and got Keenan. Keenan finally had some customer service skills and compromised to pay 1/2 of the taxes. - We rolled $450 into our loan, and McCarthy promised to pay us $900 once money was received from the bank. This was 06NOV2012. - We called on 20NOV2012 asking about the check and the title paperwork. The girl who answered said "ohhh yeah... I've got it here on my desk I forgot to mail it." - A check for $450 and title paperwork was delivered on 29NOV2012 (remember only 30 days to register a vehicle). - We called on 01DEC2012 (when I got to the post office to get the certified letter) when I discovered that $450 was missing. The general manager (Doug Miller) claimed "Oh, our person who prints checks isn't here, and I'm not smart enough to figure out how to do that, but it'll be ready for you first thing Monday morning." - Got to McCarthy at 8:30am on 03DEC2012. Didn't get the check until ~10:15am. We will never buy from them again. We first traded in and bought a Hyundai Santa Fe from them in 2010 and had a great experience with them. It seemed quick fast and painless but that was probably because we were desperate for a 4dr with a new kid and we traded in an amazing Honda Civic with less than 100K mi. More