Mazda of Wesley Chapel - Service Center

First time purchase NEW vehicle!!!! When initially visited dealership it was to service my car. After sometime there with the Service Department (Don Smith) it was determined it was in m When initially visited dealership it was to service my car. After sometime there with the Service Department (Don Smith) it was determined it was in my best interest to trade vehicles. It was then I was introduced to Charlie Epting who throughout the entire process was pleasant and very knowledgeable about the vehicle I chose. I was then introduced to Jason Schroeder in Finance. Initially the experience was rocky but after the fantastic efforts of Jason the road seemed smooth sailing and I’m now driving my first time purchased new vehicle (Mazda CX 5) More

Be straight 2 the point, be firm & allow nthg more than you I hv bought 3 cars n the past 3-4 yrs frm this dealership. The 1st 2 went really well, but this time was a living nightmare. 1) they took off the stic I hv bought 3 cars n the past 3-4 yrs frm this dealership. The 1st 2 went really well, but this time was a living nightmare. 1) they took off the sticker price of the car, so I had no clue what the true price was they were asking for it. 2) I gave strict demands on who 2 call or not 2 call 4 financing the car & how many inquiries I will allow (only 2) & no more & it was the 2 that I was established w/but they did not listen, they called 10 banks, credits unions ect, ect. 3) a wk later they called & said they were hvng issues get'n me financed & ask permission 2 call a few more places. 4) they ran more inquiries & destroyed my credit, now 2 of my cc's were decreased bcz of 2 many inquiries & I expect more 2 drop or get closed completely. 5) they finally got me financed by 1 of the only 2 banks I gave them permission 2 call 2 begin with. So I feel they totally ignored evrythng I said & did as they xxxx well pleased, so now I am paying dearly 4 their stupidity/ignorance.so I will never again buy another car, nor recommended anyone 2 Wesley Chapel Mazda again..... Thanks 4 nothing this go arnd Mazda personell.... You have totally lost my business permanently & anyone I would recommended anyone who goes there 4 a purchase of a new or used car deal w/tom gohs personally (salesman) tom is awesome & sincerely listens 2 what his customers wants & goes above/beyond 2 make things happen..... More

Service by dealer who appreciates my business I scheduled my 2015 Chevy Silverado 2500 for a check engine light for 9:00 am Friday Feb. 22 to Jim Brown Chevrolet in Dade City, FL. I dropped the tr I scheduled my 2015 Chevy Silverado 2500 for a check engine light for 9:00 am Friday Feb. 22 to Jim Brown Chevrolet in Dade City, FL. I dropped the truck off at 7:30 am and called in at 11:00 am to check the status. I was treated by the service rep that I spoke with like I was interrupting them when I called. I was informed that they had not started to work on the truck and they would contact me once they knew something. I arrived at Jim Brown Chevrolet around 12:30 to find the truck was tested and that the DEF heater unit needed servicing. I was told the part was needed to be ordered and that it would be there on Monday, and they asked if I was going to leave the vehicle for them to repair, since it would take approximately four and one half hours to complete. The also informed me that the parts were covered under the extended warranty that I had purchased when I bought the truck new, but the system would need to be reprogramed and that was not covered under the warranty and would cost me $200.00. I explained that was the only vehicle I have and needed it for transportation. I told them to contact me Monday to schedule the servicing. On Thursday, without hearing from Jim Brown Chevrolet, and deciding I did not want to interrupt them again, I contacted Chevrolet of Wesley Chapel and scheduled the truck in to have the check engine light tested. They scheduled it for Friday morning, so I decided to wait on it in their customer lounge. After an hour or so, the service rep informed me that the DEF heater unit needed servicing. The service rep stated that the part would need to be ordered and they would contact me when it came in. The also informed that all parts and labor was covered under the extended warranty, and since servicing would take an extended period of time offered me a rental car. The following week Chevrolet of Wesley Chapel called and stated the part was back ordered and they would call when it arrived. A few days later Jim Brown Chevrolet left a message that my part had been received and to call to schedule the servicing. The next morning Chevrolet of Wesley Chapel called that they received the part. I dropped the truck off on Monday afternoon and they provided me with a rental from Enterprise Rent-a-Car in Wesley Chapel. Late the next morning Chevrolet of Wesley Chapel called to inform me the truck was done. I picked the truck up and there was no out of pocket expense to me and they had cleaned the vehicle as well. All expenses including the car rental were covered by the extended warranty or by Chevrolet of Wesley Chapel. Everyone we worked with at Chevrolet of Wesley Chapel was friendly and polite and made us feel as if it was their privilege to be able to provide the highest level of customer service that we could expect from a dealership. I want to note that I purchased the truck in Ohio and I had not had any dealings with either of these two dealerships prior to contacting them about my check engine light. Not only did I save $200.00 by working with Chevrolet of Wesley Chapel, but I know who I will do all of future dealings with when I am in Florida. More

Great Sales and Service Excellent sales staff who go the extra mile to please their customers. My sales person was there to meet me on my first service stop and went out o Excellent sales staff who go the extra mile to please their customers. My sales person was there to meet me on my first service stop and went out of his way to make sure I received excellent service. Service staff fast and friendly!. More

Service Review/Sunroof Water Leak I recently (June 21) had my 2007 Mazda3 serviced for a water leak from the sunroof. Rob Claus was my service advisor, and I told him that water was l I recently (June 21) had my 2007 Mazda3 serviced for a water leak from the sunroof. Rob Claus was my service advisor, and I told him that water was leaking onto the driver's side floor whenever it rained. He was very empathetic to the difficulty I was experiencing and recognized how quickly I needed the repair since we are in the heart of rainy season. Rob was able to give me a possible diagnosis to the problem, get me an appointment as quickly as possible, and set me up with a loaner car. Rob kept me informed as the repair was being handled, and I felt like he personally oversaw that the repair was handled as quickly as possible, and he made sure the repair was successful. I picked up my car yesterday, and last night we had a huge downpour. I thought if there was a test that the repair was done properly, this was it. I am happy to say that it appears that all is good now. I want to thank Rob Claus for his personable, professional, and display of a sense of urgency to handle this issue. (Also, thanks to the techs who worked on my vehicle). More

Excellent Customer focused service! I have great things to say about the service dept. My service advisor Rob Claus is excellent. I have recently had my first oil change, then my windows I have great things to say about the service dept. My service advisor Rob Claus is excellent. I have recently had my first oil change, then my windows tinted and then just a couple of very small trim parts that needed to be adjusted. All three service appointments were handled quickly painlessly and were done sooner than promised. Rob has taken extra time to answer questions without making me feel like I am being a bother. His attitude is excellent and his follow up is top notch. The window tint guy and the tech that worked on my car both took a couple of moments to answer questions. I love my new 6, and would recommend it to anyone and happily am thrilled with Mazda of Wesley Chapel's service department. The pricing if you look at the online coupons for regular maintenance is very competitive and I will now even bring my wife's non-Mazda product in for regular oil changes and tire rotations. Thanks again Rob! More

Lost for words No one there had a clue.... everyone was like it isn't my job... I do not know and passed us off to some other employe who was clueless.. and no one c No one there had a clue.... everyone was like it isn't my job... I do not know and passed us off to some other employe who was clueless.. and no one could point me to a manager or even know who one was .... trying to refinance what was left on the car.... $12000...... said it would be $425 for five years ..... seriously.... More

Laziness Unable to fix a tired 15 minutes before closing. Workers are mind set to have an 8-5 work schedule. Unable to service clients in need. Unable to fix a tired 15 minutes before closing. Workers are mind set to have an 8-5 work schedule. Unable to service clients in need. More