Mazda of Wesley Chapel

Charlie was thorough, knowledgeable, and easygoing. The experience was not grueling, unlike experiences of the past at other dealers. The experience was not grueling, unlike experiences of the past at other dealers. More

I stopped in at Ferman Mazda Brandon and was greeted by Charlie in a courteous and professional manner. I was direct about my budget and the preferred vehicle. On the test drive, Charlie showed me how to u Charlie in a courteous and professional manner. I was direct about my budget and the preferred vehicle. On the test drive, Charlie showed me how to use EVERY vehicle feature and he immediately got me answers to my questions about the purchasing parameters. From the golf cart ride on the lot with the team to pick out my 2025 Mazda CX50 to 'numbers' process with Thomas, onward to the finance department finish line with Kaleab. True to the word, 10 star customer experience! Thank you Charlie and the Ferman Mazda Brandon team! More

The dealership had people ready to help me and answer my questions about the cars and their features questions about the cars and their features More

Really great expereince with Charlie! Hazzle free and no shenanigans! I feel like I got a really fair deal wigh zero headache. Definitely recommend to anyone willing to get a Mazda. Hazzle free and no shenanigans! I feel like I got a really fair deal wigh zero headache. Definitely recommend to anyone willing to get a Mazda. More

What an awesome experience! I had been searching for a vehicle for several months. Finally decided to get another Mazda because of its safety plus rating with IIHS. Visited C I had been searching for a vehicle for several months. Finally decided to get another Mazda because of its safety plus rating with IIHS. Visited Classic Orlando to acquire a new CX-30 Premium. When we did not agree on the purchase price the finance director told me "I was in the wrong car." I told her "maybe I'm at the wrong dealership" and walked out. A few weeks later, last Sunday travelled to Mazda of Wesley Chapel. Introduced to salesperson Charlie Epting, Jr. Charlie is so freaking knowledgeable about Mazda vehicles that before you even test drive the vehicle Charlie gives you a 30-40 minute presentation on EVERY feature of the car, from the outside to the inside. I had built this car on MazdaUSA.com many times and thought I knew it. However, when Charlie educated me on the CX-30 Premium starting from "Information" in the Infotainment system to Settings", I was blown away. Coming from a 2016 Mazda3 Hatchback (which I absolutely loved), Mazda's CX-30 Premium superior safety ratings, advanced technology, exquisite styling, sportiness, and luxury, confirmed that this was the right car for me. Charlie showed me how every feature of the CX-30 works. Their finance director, Abdul and I negotiated on a fair price, which was $1,000 less than what I had offered Classic Mazda. As a female purchaser, I will tell you that Charlie is friendly, he is helpful, he is respectful, he is patient not pushy, and he is an EXPERT on Mazda vehicles. Charlie does not pressure you. I still must learn how to "navigate" my new Mazda so I can get maximum performance from it, but Charlie has made himself available for "after purchase assistance." If you are in the market for a superior and safe vehicle, I would highly recommend that you get with Charlie Epting, Jr at Mazda of Wesley Chapel. Charlie, thank you so much for the "10+" car buying experience. P.S. when Charlie introduced himself, he gave me his business card, did not even look at it. Folks, Charlie is numero uno, sales title "VIP Product Specialist". More

This is a follow up to my previous review. I have now owned my vehicle for nearly 3 months and still do not have a proper registration for it. I have 14 unreturned calls and emails to the deal I have now owned my vehicle for nearly 3 months and still do not have a proper registration for it. I have 14 unreturned calls and emails to the dealership and their corporate office (Lithia). I am now seeking legal counsel for relief in this matter. More

Even with most of the "deal" worked out the day prior we were there for 4 hours. The salesman and the finance guy were great. That was where it ended. The car started having electrical problems and would no were there for 4 hours. The salesman and the finance guy were great. That was where it ended. The car started having electrical problems and would not accelerate 3 days later. They were notifified. No follow up. No customer service. You name it. Do not buy a car from these people. Once the sale is done, you are done with them. They do not care about customer service. More

Dealership title vehicle wrong refuses to fix it DMV so they are required to fix it and I can’t fix it because it’s finance. I have never received such poor customer service for any vehicle. I’ve ever purc they are required to fix it and I can’t fix it because it’s finance. I have never received such poor customer service for any vehicle. I’ve ever purchased my entire life dealership care less once you walk out that you’re on your own even if it’s their error More

Most difficult car buying experience I've ever had (and I've bought 23 in my lifetime). Finance department hit my credit 10 times and dragged their feet to get paperwork to me. I had the vehicle picked up I've bought 23 in my lifetime). Finance department hit my credit 10 times and dragged their feet to get paperwork to me. I had the vehicle picked up and transported to me (I live 800+ miles away), and they forgot to put a temp tag on the car. So now I can't even legally drive it. I've called 3 times about getting a temp tag and no one will call me back. Don't walk - run - away from this dealership if you value your time and sanity. More