Mazda of Orland Park

No HELP! I purchased my vehicle on 10/8/2016, my check engine light came on 10/16/2016. I waited two days just to see I had gotten bad gas it still hasn't gone I purchased my vehicle on 10/8/2016, my check engine light came on 10/16/2016. I waited two days just to see I had gotten bad gas it still hasn't gone off, I called the dealership spoke with manager Mike Havket to ask what could they do for me, perhaps offered a free diagnostic test something he tells me there's nothing they can do because I didn't not to purchase a overpriced warranty at the time of purchase! The truck is literally ten days off the lot and this is the response I get? I'm so disappointed in this dealership, and now starting to regret my purchase all together More

Misleading prices Car buying is stressful enough with dealers taking advantage of consumers. When I initially asked how much my vehicle was I was told one price then wh Car buying is stressful enough with dealers taking advantage of consumers. When I initially asked how much my vehicle was I was told one price then when it came down to financing the price was magically increased & the excuse was the initial price was for cash only. That was NEVER communicated! Very poor experience. More

Quick ! He was able to provide efficient services in a quick manner! It wasn't stressful and when I returned for further assistance he was able to provide ser He was able to provide efficient services in a quick manner! It wasn't stressful and when I returned for further assistance he was able to provide services immediately! More

Great, No Hassle Experience!!! This dealership was top notch! They went above and beyond to make sure I purchased the car I was most comfortable with. Larry gave me suggestions and This dealership was top notch! They went above and beyond to make sure I purchased the car I was most comfortable with. Larry gave me suggestions and his advice, but was in no way pushy what-so-ever. The process was absolutely painless. So quick and professional. Justin was very informative also, answering all the questions I was throwing at him. Great Customer service all around! More

This is the future of new car purchases! Dealing with Sandy at CJ Wilson was fantastic! She had all the answers and I never felt pressured during the entire process. Our first conversation wa Dealing with Sandy at CJ Wilson was fantastic! She had all the answers and I never felt pressured during the entire process. Our first conversation was over email when I inquired about a price on a 2016 Mazda CX9. Sandy felt comfortable enough to continue the negotiations this way until I was able to finally come in to finalize the deal. I pretty much bought a car from the internet. That would have never been allowed when I bought my last car 9 year ago! the salesman would have called me and pressured me to come in. I really felt in control of the situation at CJ Wilson and I'm already excited about my next purchase! More

Surprisingly good experience HASSLE - FREE BUYING EXPERIENCE !!!!!!!! Very confident and well spoken employees. They made me feel comfortable and like I could trust their opinion HASSLE - FREE BUYING EXPERIENCE !!!!!!!! Very confident and well spoken employees. They made me feel comfortable and like I could trust their opinions and judgement on the car I should purchase. More

Nice salesperson and good overall experience sans hidden fee I worked with Sandy and she was very good and knowledgeable. My experience with her was favorable. She is very personable. I do recommend the dealer I worked with Sandy and she was very good and knowledgeable. My experience with her was favorable. She is very personable. I do recommend the dealership based on my *overall* experience but that doesn't mean there wasn't an issue. I was very clear about knowing ALL fees upfront as I did not want any surprises. Everything went smoothly until I went to the finance office. The employee was very pleasant and professional and then I noticed a charge of $299 for dealer installed VIN. I was told it was a charge for having the vin # etched on all the windows. This is not something that I asked for or was advised would be in my fees. I tried to challenge it but didn't really get anywhere. I Googled it later and it comes up online...multiple places as something a consumer has the right to refuse. I am left wondering: Why wasn't I given that right? It's not a huge amount but it's my hard earned money. It is for that reason I did not rate the dealership as excellent and almost didn't recommend it. I was even considering adding some accessories but now I don't know. More

Unstressful, fast and everyone friendly Sandy T our sales rep was great. She spent the time to identify and go over new features with our new CX-9. The whole process was smooth and we walked Sandy T our sales rep was great. She spent the time to identify and go over new features with our new CX-9. The whole process was smooth and we walked out in reasonable time. More

Awesome experience! Luis, our salesman, was awesome. He was very knowledgable about the car and I felt that he understood what we wanted. I very much recommend him! Fr Luis, our salesman, was awesome. He was very knowledgable about the car and I felt that he understood what we wanted. I very much recommend him! Francesca More

AAA Top not notch!!!!! Smiling faces...Great value..... Friendly and knowledgeable.... can't wait to go back, and that is a first for me in 40+ years of vehicle ownership! Smiling faces...Great value..... Friendly and knowledgeable.... can't wait to go back, and that is a first for me in 40+ years of vehicle ownership! More