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Mazda of Columbia

Columbia, MO

4.3
1,234 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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1717 Providence Rd

Columbia, MO

65202

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Showing 1,234 reviews

June 02, 2021

Jeff the service manager immediately and eagerly and cheerfully welcome to come to me analyzed by issue said he could solve it and probably took my car back and then a short time returned it in perfect More

by scott orr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff five stars plus!
Jun 03, 2021 -

Mazda of Columbia responded

Thank you for the kind words and great review! We are glad we were able to help and look forward to helping you in the future!

May 29, 2021

It seems to me that they completely lied to me about what this car was, completely dishonest. I tried numerous times to contact them about the issues I am having with the car and they completely refuse to ta More

by FESTIVE_WALKER
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ramon DeArmas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MC Dampier
Jun 01, 2021 -

Mazda of Columbia responded

Thank you for letting us know about your experience. It appears that we should have done a better job in several areas. Dealerrater displays only your user name for your privacy. Our General Manager, Steve, requested that you email him your full name and contact information. He would like to look into this further for you. His email is snagel@machens.com.

May 22, 2021

Appreciate your service department so much! Loved having a loaner. Loved the time it took. Estimate was right. Didn't try to convince me to have work done I didn't need. So refreshing! More

by Suzanna Brown
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff
May 24, 2021 -

Mazda of Columbia responded

Thank you so much, Suzanna, we are so happy to hear you had such a great service experience!

May 18, 2021

Got my car back and had a black sticky substance on my windshield. Things were moved and not replaced.my air conditioner is making weird noises when asked why they told me it was bc it got dirty. Instead More

by ABBISUMMERS2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Gamblin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Krishuana Armstead
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Mazda of Columbia responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in several areas. Dealerrater displays only your user name for your privacy. Our General Manager, Steve, requested that you email him your full name and contact information. He would like to look into this further for you. His email is snagel@machens.com. Our apologies, we never want to disappoint our customers.

May 16, 2021

We took the car in for a paint chip repair that was there when we bought the car. It was snow covered so we didn’t see it. We got it back and white powder all over the inside an even in the grill More

by DONROB0529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Landreth
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Mazda of Columbia responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in several areas. Dealerrater displays only your user name for your privacy. Our General Manager, Steve, requested that you email him your full name and contact information. He would like to look into this further for you. His email is snagel@machens.com.

May 16, 2021

They were so nice and welcoming. MC went out of his way to help me get into the best vehicle I could be for such a low price. More

by DRMBP4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krishuana Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MC Dampier
May 17, 2021 -

Mazda of Columbia responded

Aww, MC really is the best. Enjoy the car :)

May 15, 2021

Jeff is very friendly made you feel welcome fast service i will always take my car here great place to buy or service affordable price More

by MsMake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
May 17, 2021 -

Mazda of Columbia responded

Thank you so much for your kind reviews of Jeff, we are glad he is always able to help!

May 14, 2021

Loved my experience, excellent customer service. All requirements met. Very friendly environment, They listen to what you desire and meet over your expectations!! Great job More

by Kena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MC Dampier
May 17, 2021 -

Mazda of Columbia responded

Thank you so much for your kind words, we really appreciate it. Enjoy the car!

May 13, 2021

I appreciate the friendly folks on the service department. They communicate well and are clear with service to be performed. The bill doesn't have surprises or unexpected charges. Normally have ab More

by TAROB115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Mazda of Columbia responded

Thank you so much for your kind words of our service department, we really appreciate it!

May 12, 2021

Good people and service just long wait for getting done what needed to get done. Sat in the waiting area for 4 hours while waiting for approval on my warranty on the vehicle I bought 10 days earlier. More

by NATHANKINGSLEY15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MC Dampier
May 12, 2021 -

Mazda of Columbia responded

Thanks so much for your honest review of our service department, we really appreciate it and we hope next time we can redeem ourselves in terms of how long it takes us!

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