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Mazda of Columbia

Columbia, MO

Overview
Employees
Reviews
Vehicles
4.3
1,234 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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1717 Providence Rd

Columbia, MO

65202

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Showing 1,234 reviews

November 27, 2021

raven was absolutely amazing along with the rest of the staff that made us feel welcome and respected More

by MACIELINCOLN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon DeArmas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Reissing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2021 -

Mazda of Columbia responded

We take pride in delivering an exceptional, transparent process for all our visitors. Love hearing the staff was so helpful during your journey! Thank you for the 5-star review! We appreciate the feedback.

November 27, 2021

Sharon and her team came thru for me again. With a problem with my outlander that arose when someone other than them replaced a battery. Wonderful and timely repair on black Friday! More

by STEPHEN.ADAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon
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Nov 30, 2021 -

Mazda of Columbia responded

Hello Stephen, thank you for your kind words. We are pleased to learn of your positive experience with us here at Joe Machens. We look forward to serving you again in the future.

November 25, 2021

Oil change was as expected. The staff was not rude, but acted inconvenienced by questions and having to help. Overall experience was not on par with other Mazda dealerships I’ve had my car serviced at. More

by PG55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
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Nov 30, 2021 -

Mazda of Columbia responded

We are so sorry for the inconvenience caused. We pride ourselves on our quality of service and regret to hear that standard could not be met here. Your comments are being forwarded to management for review.

November 25, 2021

Great salesmen and service department. They took care of me during the sale and after. More

by markruhr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon DeArmas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn
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Nov 30, 2021 -

Mazda of Columbia responded

A 5-star rating! Thank you, we appreciate it!

November 24, 2021

The service was quick and everyone I encountered was very friendly and helpful. I will take my vehicle back for service. More

by chefasmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Koebel
Report | Print
Nov 30, 2021 -

Mazda of Columbia responded

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Joe Machens!

November 24, 2021

Took to long to respond back and when they did respond it was 2 or 3 different people before I got someone to help me. More

by tonyperryman39
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom s
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Nov 30, 2021 -

Mazda of Columbia responded

We never want to leave any of our customers feeling this way after visiting our dealership. We strive to make sure we do everything we can to make our customers feel welcome and taken care of. Your comments are being forwarded to management for review.

November 23, 2021

Nice. Quick. Great work. Good service. That's all I got to say about that. More

by jskinch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Hern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
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Nov 24, 2021 -

Mazda of Columbia responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

November 23, 2021

Speedy fast! Plus the reps checking us in and out were fabulous! Super nice and friendly! More

by luckiestwomanever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Koebel
Report | Print
Nov 24, 2021 -

Mazda of Columbia responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

November 22, 2021

I could not have had a better experience buying a car. Ramon took something incredibly stressful and made it fun and exciting instead. It was so easy. More

by Kp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon DeArmas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2021 -

Mazda of Columbia responded

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

November 16, 2021

We absolutely loved the staff, the experience and the selection. Thank you so much for helping us find our car. We love it! More

by SCHELLY JORDAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon DeArmas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Casey
Report | Print
Nov 19, 2021 -

Mazda of Columbia responded

A 5-star rating! Thank you so much, Schelly.

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