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Matthews Motors Wilmington

Wilmington, NC

4.8
502 Reviews

5723 Market St

Wilmington, NC

28405

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502 Reviews of Matthews Motors Wilmington

June 25, 2024

Terrible car dealer we drove over an hour to pick up a vehicle we were paying cash and just had to do a wire transfer they sold it out right from under us Matt the sales manager is nasty and they did noth More

by love2spin68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt , Wesley Jenkins
Jun 26, 2024 -

Matthews Motors Wilmington responded

We are truly sorry to hear about your experience. We do our best to hold a vehicle but we have lost business with customers not fully committing over the phone etc. and then not following through. We then lose out on both deals trying to hold a car without all the money in house. This is a very rare situation and again we apologize. To say we are about ourselves is not a fair statement. We try and be fair to all parties involved and sold it to a customer that physically came in just prior to you showing up. Please feel free to reach out to us for further assistance.

June 16, 2024

Thank you for taking such great care of us Matt . I’ve enjoyed buying cars from Great customer service!! More

by Billy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Gilliland
Jul 15, 2024 -

Matthews Motors Wilmington responded

Thank you for taking time to send in this review!

May 31, 2024

Great satisfaction working with Matt, very professional knows his vehicle information, would highly recommend him to friends and family. More

by Bill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt G
May 31, 2024 -

Matthews Motors Wilmington responded

Thank you for this review and recommendation!

Jun 26, 2024 -

Matthews Motors Wilmington responded

Thank you, Bill for the 5 star review!

May 16, 2024

I always knew Mathews did a great job selling cars… now I know that they do a great job servicing cars as well! Marty and Rich get an A+ in my book!! More

by dekennedy22
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rich and Marty, Greg Duncan
May 31, 2024 -

Matthews Motors Wilmington responded

Thank you for this 5 star review and great feed back!

April 21, 2024

Coach T brown was excellent They will get u into a car Check them out More

by Lashawn7548
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrance Brown , Greg Duncan, Matthew Reid, Adam Santiago, Wesley Jenkins
May 31, 2024 -

Matthews Motors Wilmington responded

Thank you for this 5 star review!

April 21, 2024

Felt very comfortable at this dealership, coach T was a very approachable salesman and we couldn’t have asked for someone better to help us. More

by Kayla Thompson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Coach T
May 31, 2024 -

Matthews Motors Wilmington responded

Thank you, Kayla for taking time to send in this review!

April 14, 2024

Ashley Armstrong did a great job with getting me approved in mins. She is a great salesperson and ! will definitely be back to purchase my next car from her. Keep up the good work!. More

by tgidrey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Armstrong
May 31, 2024 -

Matthews Motors Wilmington responded

Thank you for the nice feed back!

April 05, 2024

They service department has to do better! You should not have a 9 o’clock appointment and have to be in there for three hours! And it would have been longer than that if I haven’t went to the More

by taniloj2011
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The sales people and the financing people are great. It’s that service department.
February 29, 2024

I just wanted to post how happy I am that I went back to Matthews motors and got another car from them this time for my son. Everyone is so nice and helpful and they always go above and beyond. I will refer More

by Oliverkids
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ginger with sales, Greg Duncan, Matthew Reid, Adam Santiago, Wesley Jenkins, Krissy Bell
February 21, 2024

Very pleasant atmosphere to work with these two. Very friendly knowledgeable for what I bought. Will be back in the future. Finance dept. was great also. More

by grandelighting
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
shane and ross, Adam Santiago
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