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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,316 Reviews
Call Service Center (877) 819-0515

1,316 Reviews of Matthews Hyundai of Schenectady - Service Center

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December 18, 2022

Unwilling/Unhappy People in Customer Service. Horrible after Sales Service. Sad Traumatic Experience…If you Enter Service Office everybody will not look at you as if everyone is busy with somethi More

by LBRDR_RY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Fear, Jennifer Periard, Mark Wells
Report | Print
Dec 19, 2022 -

Matthews Hyundai of Schenectady responded

Hello, We are very sorry to hear about your recent visit with us. We would like the opportunity to learn from our mistakes but, will need more information. Can you please email TellUs@matthewsauto.com with your name and contact information and anything else you experienced? Thank you for your time.

December 16, 2022

Great front desk help upon arrival . The person we dealt with was Mark Wells and he did an excellent job from start to finish explaining things . Awesome job to everyone that was involve More

by Chasmon52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wells
Report | Print
December 16, 2022

Josh was a beautiful person and his team were nice! And even patient with me and my madness. More

by MSMYSTIKAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : It was a beautiful woman I spoke to but I don’t remember her name, I’m sorry ??, Nicholas Fear
Report | Print
Dec 19, 2022 -

Matthews Hyundai of Schenectady responded

We're so glad to hear you had a great experience with our Team! Thank you for your business and the great review!

December 15, 2022

Dylan and Dave were great. I love their energy. They definitely made the car buying experience less painful than expected. I dont like the open floor plan with tables in th More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Mascari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Fear, David DiLeva
Report | Print
Dec 19, 2022 -

Matthews Hyundai of Schenectady responded

We're so glad to hear you had a great experience with our Team! Thank you for your business and the great review! We will also take your feedback to our Management Team in regards to the tables.

December 10, 2022

1st time I been there since I bought my new car in 2014. Fair price for main Fuze to the Fuze box plus wiring. More

by sam.lagatta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Report | Print
Dec 19, 2022 -

Matthews Hyundai of Schenectady responded

We're so glad to hear you had a great experience with our Team! Thank you for your business and the great review!

December 08, 2022

The gentleman at the counter was very pleasant and polite, a breath of fresh air in these troubling times! More

by JUSTNANC13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Report | Print
Dec 19, 2022 -

Matthews Hyundai of Schenectady responded

We're so glad to hear you had a great experience with our Team! Thank you for your business and the great review!

December 04, 2022

Pleasant, knowledgeable and quick. Will refer friends and family. I did not have to wait long at all. More

by IOELET92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear, Jennifer Periard, Mark Wells
Report | Print
Dec 08, 2022 -

Matthews Hyundai of Schenectady responded

We're so glad to hear you had a great experience with our Team! Thank you for your business and the great review!

December 02, 2022

Service was excellent. Staff was very helpful and service was done on a timely manner. Appreciate I had a 9.30am appointment and car was in for service at 9.40am. More

by JKAMINSKI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wells
Report | Print
Dec 08, 2022 -

Matthews Hyundai of Schenectady responded

We're so glad to hear you had a great experience with our Team! Thank you for your business and the great review!

December 02, 2022

I was supposed to drop my car off but I decided to look around for a different car and my service was done while I was there.... very quick More

by AVERYLAURA47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Report | Print
Dec 08, 2022 -

Matthews Hyundai of Schenectady responded

We're so glad to hear you had a great experience with our Team! Thank you for your business and the great review!

December 01, 2022

I hate this place so I will never come here again one star review thank yiu More

by GOLDENN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Fear, Jennifer Periard, Mark Wells
Report | Print
Dec 08, 2022 -

Matthews Hyundai of Schenectady responded

We're sorry to hear that you didn't have a great experience with our Team. If there is anything we can do to rectify the situation, please don't hesitate to let us know at TellUs@matthewsauto.com

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