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Matt Bowers Infiniti Metairie - Service Center

Metairie, LA

4.5
1,157 Reviews

1,157 Reviews of Matt Bowers Infiniti Metairie - Service Center

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May 07, 2021

Initial presentation was very weak and dissatisfying. Things did get better. Please working to greet customers like it’s they’re first visit is always beneficial to the customer. More

by CRL_EMERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Webre
May 07, 2021

John Daigle was the one handling my case. He did an exceptional job. He kept me updated the whole time and did not disappoint. Thank you More

by HHARNPANICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Mayeaux, Ryan Webre
May 07, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that John was able to take great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

May 07, 2021

The service was great. I put my vehicle in on Thursday for repairs and I received a call a few days later saying my vehicle is ready. Awesome job!! More

by LHULBERT09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Daigle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Mayeaux, Ryan Webre
May 10, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team was able to make your visit with us an easy one! Ray Brandt Auto Group #WeMakeItEasy

May 05, 2021

Ryan is always ready to help, whether it’s a scheduled appointment, or a surprise visit. I appreciate the great customer service as well as the car maintenance. Ryan is a pleasure to deal with. More

by LGUILLOT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Webre
May 10, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your experience with us. We are glad Ryan was able to take great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

May 03, 2021

Courteous, clean environment. Love the service and the professionalism from the staff. They update you on the issues with your vehicle. Good job, Infiniti! Thanks More

by MARILYNDIGGS921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Webre
May 10, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We appreciate your kind words about our team! Ray Brandt Auto Group #WeMakeItEasy

May 03, 2021

Tim Milam got me in and out of there on the day I called. I hope to get the same continued service now that he is gone...I will miss him! More

by WARREN.BACKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Milam
May 10, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us! Ray Brandt Auto Group #WeMakeItEasy

April 30, 2021

Thank you for getting my car keyed so quickly. It helped a lot because I dud not gave another car I could use. Thank you. More

by SHELLEYMFERRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie
May 10, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for the great review. We are glad our team was able to assist you during your visit! Ray Brandt Auto Group #WeMakeItEasy

April 28, 2021

We have always been treated well at Ray Brandt infinity. This time was no different. The experience was a pleasant one this time also and the price was fair More

by AUGWASHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Mayeaux, Ryan Webre
May 10, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your experience with us. We appreciate your kind words about our team! Ray Brandt Auto Group #WeMakeItEasy

April 27, 2021

Good and quick service. 3 days to get an appointment. Headlight out on passenger side of car. Quite expensive to replace light bulb. But you need headlights. More

by SSCUL22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Webre
May 10, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We appreciate your kind words about our team! Ray Brandt Auto Group #WeMakeItEasy

April 22, 2021

Bought car in for light assembly got it back making all kinds of rattling from Front end rack and pinion problem now still not fixed More

by BOUDREAUXKIMBERL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Daigle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Mayeaux, Ryan Webre
Apr 28, 2021 -

Matt Bowers Infiniti Metairie responded

We're disappointed to hear of the negative experience you had at our location. If you would like to further discuss your experience, please contact Pete Daigle at pete.daigle@raybrandtautogroup.com. Thank you.

Apr 29, 2021 -

BOUDREAUXKIMBERL responded

I bought the car in to be fixed waited for 2 to 3hours only to get it back still not fixed need another part ordered. I called back a few days later only to hear service rep who was helping me went on vacation after he asked me to bring car in to video problem to send to extended warranty co. Had to speak to supervisor explain the situation bought car in again waited few more days finally got a call the other part in askes me to bring car in 7:30am 4/28/21 MY BIRTHDAY told I would get it back before end of day DIDNT GET IT was given a loaner at almost 5pm had to cancel some of my day plans cause no vehicle most of the ...I had no issues before bring car in for light assembly but technician claims they were not working in the area of the issues I'm having now FRONT END RACK AND PINNIONS front driver"s side light assembly and steering issues JUST WANT MY CAR FIXED WITHOUT additional issues

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