Mathews Nissan

Make sure to rebook over everything before signing. Started out bad just from pulling into the lot. Drove into new cars, got out of my car and the sales person told me to keep driving to the used cars o Started out bad just from pulling into the lot. Drove into new cars, got out of my car and the sales person told me to keep driving to the used cars on the other side. I said I'm buying a new car, he was like oooo right in here than. Then the sales person that helped me didn't know too much about the nissans I was looking at, so I left and came back with my husband. Again sales person didn't know answers to our questions. Than we sat and waited 30 minutes to just get an estimate monthly payment, than other 30 minutes to just sign the paperwork. Than waited another 20 minutes to sit with the paperwork guy. We got the paper it said it would be $22,000 for the car that included taxes, fees, everything. So we started doing the paperwork. When we got home it said $25,000 becuase they added a 6 year warranty that we didn't want. When they took the car to clean it before we took it home, we watched the guy literally drive around for 10 minutes having fun in the car! And when we told the sales man he said "well he must enjoy your new car" like it was a joke! My husband is military so we had to give his company's number, and our cell numbers. They have called the company every time trying to get ahold of us, and even with us telling them to call our cells they still call the company instead of the cell phones. (My husband has gotten in trouble for this) More

Got a nice car for nice price I was desperately searching for a 2002-2006 Nissan altima. I finally found a beautiful maxima online under matthews Nissan. I was honestly sceptic bec I was desperately searching for a 2002-2006 Nissan altima. I finally found a beautiful maxima online under matthews Nissan. I was honestly sceptic because of all the horrible stories I heard about the MATTHEWS Dealerships in town. I then pursued the vehicle anyway and received a call from Sonny. He was polite and answered every question that I had. He and I texted for 3 days or so before ever meeting in person. I come to the dealership fell in love with this tricked out maxima. I test drove the car to find that things did not feel right. I was told it would get looked at and I can return once it's resolved. I then came back drove the car and it felt great. I was told it was the steering fluid and tires. I sign the paper work and left the dealership. While driving the vehicle it jerked forward and scared my son to death! I knew something was wrong! But I signed AS IS! I was so nervous and scared about being stuck with a car payment and car that did not work. I barely slept that night thinking and worrying. I called friends and they all said that it was the transmission. I had a friend that works for Nissan confirm it was the transmission. I then mustard up courage to call Sonny at the dealership. He was surprising willing to help! I felt like I could breath a little. He told me to come back that Monday with the car and they'll look again. When I returned they gave me 2006 to drive while they looked into it. I was interested in a manual 2003 altima so they got the maxima and the 03 looked at for me. I drove the 06 for 3 days and returned to the dealership. The 03 checked out and I gave the 06 back and they allowed me to drive the 03 altima for 3 days to make sure it was what I wanted. They canceled the first contract and gave me plenty of time to make sure this is something I wanted. The following Monday I showed up with 03 ready to buy and talk money. BUDDY one of the sales managers was awesome because without him approving me to take these cars off the lot I wouldn't have found the car I really wanted with no pressure. sonny presented me with a FAIR purchase price and sent me to signing. MEL takes care of contracts and was apologetic about my experience with the maxima and went out of her way to find me a key FOB that matched my new car. Unfortunately bad deals happen and horrible experiences remembered but I can honestly say I recommend this team in the car buying process. Thanks SONNY! You're awesome BUDDY! More

Ripped off I was sold a vehicle with a bad transmission despite mentioning during the test drive that it shifted hard and I suspected a transmission problem only I was sold a vehicle with a bad transmission despite mentioning during the test drive that it shifted hard and I suspected a transmission problem only to be reassured that I was just not used to the horse power, the vehicle had been checked out by certified mechanics, and the transmission was fine. Immediately after leaving the dealership, my onstar diagnostic returned a bad transmission code. The best the dealership would offer me was trading it in for another vehicle for 10,000 more dollars saying I purchased it as is and it was my problem. I took the vehicle to a Buick service department and was informed that in fact it did have a bad transmission and it would be a $2100 job. The used car sales manager Winston Angel lied to me saying he listened to my onstar conversation which was verified by onstar that he did not and that would have been a violation of the privacy act. I ended up trading the vehicle at another dealership who treated me honestly and fairly. I would not recommend Mathews Nissan to anyone. More

Just to be clear, I have purchased 5 vehicles from Mathews Nissan and all from the same salesperson. My salesperson is a stand up guy and I believe to have no fault in the issue I currently have with Mathews Nissan and all from the same salesperson. My salesperson is a stand up guy and I believe to have no fault in the issue I currently have with Mathews Nissan. My 4 other purchases were of newer cars from from new car dealership, not the used dealership they now have. A couple of months ago my daily driven cars had to be sent to the repair shop for extensive repairs so I needed a cheap used car to get me by until it was done. I went to Mathews and spoke to my normal salesperson. He showed me a couple of cars that were in the price range I was looking for. I test drove VW New Beetle down the street and back and it seemed fine. I purchased it and had my wife pick it up the next day. On her way home she called me and told me that something was wrong with the transmission. I got in it and drove it the next day. Sure enough the transmission felt like it was slipping after driving it for around 20 minutes. That was a Sunday, 3 days after the purchase of the vehicle. I called my salesman and told him this car was a piece of junk. He told me to come in and see what we could do about it. I did some research on the vehicle to see if it was maybe something minor or something I could fix myself. After a few weeks of research and talking to the VW dealer in Nasvhville, it was deemed that the car needed a new transmission. $3,000 repair bill on a $6,000 car. Definitely not something I was interested in pursuing. I went to Mathews Nissan and the only thing the sales manager offered me as a fix to the issue is trading it for a different car, at trade in value of course. Overall I am very disappointed that Mathews Nissan is knowingly selling cars that are not mechanically sound and that their best offer to date has to been have it repaired at dealer cost. Still a multi-thousand dollar repair on a $6,000 car that was broken when they sold it to me. Sure, the sign says "Sold as is" but I've bought over 20 cars in my life and have never been to a dealer that sold me a broken car. More

I was shopping for a Nissan Versa or Versa Note. The salesman showed me several new 2013 Versa's, which were a great deal. However, he didn't have the color and accessory package I wanted. I asked if he salesman showed me several new 2013 Versa's, which were a great deal. However, he didn't have the color and accessory package I wanted. I asked if he could have what I wanted brought from another dealership. He said he looked online and found that there were none available within 500 miles. Then he tried to push me into buying a new 2014 Versa Note. Later that same day, I found 6 new 2012 Versa's at a Nashville dealer. Clearly he was lying to make a sale. More

Awful! Do not go here!! Spent $35,000 on a car and then was treated awful a month later. An employee quoted me wrong information, then managers calls me a liar and started insulting me and calling me names was treated awful a month later. An employee quoted me wrong information, then managers calls me a liar and started insulting me and calling me names. AWFUL AWFUL business sense and would NEVER go back!!! More

It was a great experience. Chris worked hard to get me what I wanted. David was fabulous going over each & every detail my Rogue offered. what I wanted. David was fabulous going over each & every detail my Rogue offered. More

David Foster & William Simpson were very friendly and helpful. They made the ease of buying a new car alot less stressful, and for that I appreciate it. I will definetly reccommened Matthews Nissan to helpful. They made the ease of buying a new car alot less stressful, and for that I appreciate it. I will definetly reccommened Matthews Nissan to everyone I know. I love my Rogue! More

My sales man was out standing and I will be coming back in the future to see him for my future truck deals and I will send him all my friends he deserves a raise in the future to see him for my future truck deals and I will send him all my friends he deserves a raise More