Marshall Dry Ridge Toyota

Don’t go there!!! This place is a joke. They tell you what you want to hear and then as soon as the sale is final your a stranger! I bought a as is car... which I under This place is a joke. They tell you what you want to hear and then as soon as the sale is final your a stranger! I bought a as is car... which I understand that concept however two miles into driving it off the lot, the check engine light came on. I took it to auto zone for Them to tell me that it was the theromostat. I called the dealership as soon as they opened the next day. They said bring it in and we will take care of it. Lies. The sales manager says we gave you a free dionostic test and you have to pay for it. However they said that they would work with me and not charge as much as they would normally. Are you kidding me. Lied again. They said it cost 400 and they will do it for 285. Ha they thought they got me but I called another mechanic and they said it would be 285. I guess they thought because I was a women and wouldn’t know the difference that they could trick me into thinking they were giving me a discount. Never ever will I shop there again!! More

Thorough Checkup This is about the service center. I bought a certified 4runner and I get two checkups. I've been to that service center with other Toyota's and I neve This is about the service center. I bought a certified 4runner and I get two checkups. I've been to that service center with other Toyota's and I never have any trouble with them. A lot of the service guys have been there for years, so they know Toyota's and they're good at what they do. They can take their experience from the previous Toyota models that they've worked on. They have a little gym and wifi and a little restaurant and she's very nice lady. The waiting area is clean and comfortable. More

Cutting corners and half-assed services Horrible experience!!!! I purchased a Certified Pre-Owned (CPO) from this dealership. The 160 point checklist, required by Toyota, was incomplete half Horrible experience!!!! I purchased a Certified Pre-Owned (CPO) from this dealership. The 160 point checklist, required by Toyota, was incomplete half filled out, but signed off as good by the technician, and the used car sales manager. This is a direct indication of how they do things there. The technician isn't expected to complete the checklist. Why? Because the used car sales manager signs off on it, and calls it good. No need to complete it....it's good enough for out customers. The incomplete checklist lead to an argument between me and the dealership about point 110 (two working master keys). They claimed they didn't owe me another key, and I called them out on it. They blamed bad corporate communication, blah blah blah. It was a joke. I had to drive 4 hours round trip back to the dealership, wait two hours, to get a key that doesn't work in the tailgate or glove compartment. I'm done with this place, and never going back. They claim to have their customers best interest in mind. If that was the case, you would complete the 160 point checklists and be completely transparent about it. Their sales tactics are desperate and frustrating. They made me initial every little change in order to keep me from backing out. They would literally hand write a short, generic agreement on the paperwork and make me initial it. If you go there, ask questions, and be careful what you sign before you are ready to buy. Ask for the 160 point checklist for CPOs upfront and don't be surprised when its incomplete. More

Highly Recommended Great service with friendly, honest customer service! I wouldn't my take vehicles anywhere else I can always count on a quick, reasonable vehicle se Great service with friendly, honest customer service! I wouldn't my take vehicles anywhere else I can always count on a quick, reasonable vehicle service. More

Excellent overall experience The folks at Marshall were great! Kudos to Jordan, Chris and Bonnie for making the purchase of my daughter's new Sienna easy! Can't imagine a better e The folks at Marshall were great! Kudos to Jordan, Chris and Bonnie for making the purchase of my daughter's new Sienna easy! Can't imagine a better experience. More

Stress free, no pressure buying experience From the time I walked in to the time I drove my new Camry off the lot, my buying experience was amazing. The sales team were genuinely friendly and w From the time I walked in to the time I drove my new Camry off the lot, my buying experience was amazing. The sales team were genuinely friendly and warm, and they made sure that I was comfortable and stress free as possible. They never once tried to pressure me, or made me feel uncomfortable. I was in and out within 3 hours and drove off with a huge smile on my face! I would recommend this dealership to anyone. Thanks guys!! More

Service Review The service staff at Dry Ridge Toyota is friendly and fast. The staff as been accommodating to me over the last 3 years I've brought my car. Recent The service staff at Dry Ridge Toyota is friendly and fast. The staff as been accommodating to me over the last 3 years I've brought my car. Recently when I was feeling " under the weather" the staff made me a hot tea with honey. More

Great Toyota team Randy and Scott was amazing! They were very helpful for my husband and I making our purchase. Very friendly and pleasure to deal with it. Randy and Scott was amazing! They were very helpful for my husband and I making our purchase. Very friendly and pleasure to deal with it. More

Excellent experience Sales team was very professional and easy to work with, gave the impression our business was a priority. Willingness to negotiate and meet our needs Sales team was very professional and easy to work with, gave the impression our business was a priority. Willingness to negotiate and meet our needs helped decide our choice to purchase from Dry Ridge Toyota. Will definitely return when it's time to purchase another vehicle and will recommend friends and family do so as well More

Great until it came time to sign papers I found online a vehicle I wanted at this dealership, rented a car and drove 4 hours up for my new (to me) SUV. They'd already sent the buyers order t I found online a vehicle I wanted at this dealership, rented a car and drove 4 hours up for my new (to me) SUV. They'd already sent the buyers order to my local bank where I'd signed papers and picked up the check. When I arrived, they were very hospitable and had the vehicle ready and clean. When I went to sign papers they said there was a problem. The salesman had incorrectly calculated my local taxes for registration and in order to leave with my new vehicle I would have to write out a check to them for a $700+ tax shortage. 4 hours from home and unable to leave with my car until I paid out of my own pocket over $700 I was not planning on paying. 2 weeks later I get my title to bring to my bank as well as a check to go pay my own taxes.......NOT for the amount they told me I had to pay all the extra money for. So they once again incorrectly calculated this amount and sent me a check to pay it minus the extra $700 they demanded. It took another 2 weeks and many, many phone calls in order to get a refund for this money they didn't really need in the first place. Great facilities, my sales guy was great about sending me pics and videos of my vehicle before I bought it, he was great - but I don't know how on earth they work so many out of state deals when they turned my buying process into a nightmare. I've purchased a lot of vehicles out of state and have NEVER dealt with a situation like this. More