Marshall Dry Ridge Toyota

Anna Hatcher listened to what we wanted when we told her what kind of vehicle we needed. She went out and found something she thought we would be interested. We were, but because of our budget, we weren't what kind of vehicle we needed. She went out and found something she thought we would be interested. We were, but because of our budget, we weren't able to make the payments. Anna had Steve Payne working on our credit and payment plan. The two of them found another vehicle that was in our price range. We talked back and forth about our budget and what we could afford. Steve did not belittle our need to stay within our budget and respected the fact that we had other responsibilities that had to met. They found a Toyota 4 Runner that met our needs and was within our budget. Steve worked his magic on numbers and came up with a payment (including GAP insurance) that we could work afford that was within our budget. Anna had told us she was going to do everything she could to put us in a car this day. My daughter had totalled our van and we had no trade in and a small downpayment. This did not stop Anna and Steve from putting us in that 4 Runner. They went above and beyond the call of duty for us today. They never made us feel like we had to give more than we felt comfortable with, when we said "Can't do it" they tried and tried again without making us feel like a bother. After thinking about the comparison of the first vehicle we looked and the 4Runner we drove home, we feel we did get the better deal due to gas mileage. We are very pleased with our purchase and highly recommend Anna and Steve to anyone that shops at Dry Ridge Toyota. We are vey blessed to have walked into Dry Ridge Toyota on the last day of 2011! We met some great people and got a vehicle we can enjoy with our grandkids for several years to come. Thanks to Anna and Steve for being so kind and patient and going that extra mile to make our visit a great one! Also, the fact that they didn't try to sale us a vehicle that we didn't want or need "just to make a sale" was great and very respectful. We greatly appreciate them! More

What can we say? This is the third vehicle we have purchased from Larry and, obviously, he always makes us feel comfortable. Whether we are there for routine service or one of the dealership's events, purchased from Larry and, obviously, he always makes us feel comfortable. Whether we are there for routine service or one of the dealership's events, Larry makes it a point to say hello. He's a great guy and always makes us feel welcome. (As a matter of fact, everyone in the dealership makes us feel welcome.) He never makes us feel pressured, but listens and knows what we are interested in, addresses any concerns we may have and works with us to come up with a price we are truly comfortable with. He is thorough going over the features and paperwork and takes the time to make sure we understand everything he goes over. He even made sure we had the Bluetooth hooked up before we drove our new car off the lot. Thanks Larry! And thanks to Steve who didn't rush us through the financial paperwork, answered our silly questions and made buying a new car easy. And thanks Rob. More

Thank you Steve, Larry, Adam and each of the service crew for getting me into my new RAV4! My first ever new car! It's just what I wanted (without even knowing it). Larry took the time to listen to what a for getting me into my new RAV4! My first ever new car! It's just what I wanted (without even knowing it). Larry took the time to listen to what a woman wants: comfort, dependability, practicality and style and what a man wants: warranties, service schedules and engine power. He put me in the RAV4 and it was a perfect fit. Larry didn’t jerk us around nor was he evasive as had been our experience as other dealerships. The sale wouldn’t have happened though without Steve. Steve took the time to talk with me extensively on the phone prior to our visit and answered the plethora of questions I had regarding financing. He worked out a deal for us I never expected. He was efficient, kind and professional and was the icing on the cake of our Dry Ridge Toyota experience. Adam and the service crew ensured that my car was in tip top, beautiful condition before I drove it off the lot. Thanks to everyone at Dry Ridge Toyota! More

Great purchasing experience with Dry Ridge. Bent over backwards to help with every request and nothing was too big. Professional price negotations and no hassle backwards to help with every request and nothing was too big. Professional price negotations and no hassle More

We were greeted with a friendly smile and a hand shake. There was no pressure to buy or add additional services to our warranty. He gave us plenty of time to discuss if we wanted to buy the truck. He too There was no pressure to buy or add additional services to our warranty. He gave us plenty of time to discuss if we wanted to buy the truck. He took our offer to his boss and was pleasant with all of our interactions. He did a great job showing us the features of the vehicle and was very personable. He was knowledgeable about the features on the vehicle and answered all of our questions. Chris was able to give us a good price for the vehicle as we had checked with other dealers and knew what we wanted to pay. Our over all experience was very pleasant. When you spend that much money you want to feel like the person with whom you do busines is interested in your satisfaction and not just a sale. We will go back if and when we need a car. We bought our Camry there and the service we have received both times has been wonderful. More

Bob was incredibly friendly and helpful. I came in with a very descriptive list of what I wanted, and I wouldn't have gotten what I wanted if I had been anywhere else. I walked in with high hopes, and was ab very descriptive list of what I wanted, and I wouldn't have gotten what I wanted if I had been anywhere else. I walked in with high hopes, and was able to drive away with a used car that fit my needs perfectly. Bob was thorough and went through all of the required paperwork very quickly! More

We were referred to Dryridge by a friend who had also had a wonderful experience. We did some research beforehand on their site and noticed the excellent deals they were having for Toyotathon. When we went t a wonderful experience. We did some research beforehand on their site and noticed the excellent deals they were having for Toyotathon. When we went to set up a time for an appointment we got a call from Joe who informed asked us what we were looking for and answered all of our questions (even our stupid ones.)He also gave us his cell in case we needed to ask anything else before our meeting. He was very kind and helpful and when we meet him he took us under his wing to find the best thing for us. We came in and only a few hours later owned a fantastic car! Joe, seriously, you are awesome! More

Everyone at the dealership was very friendly and welcomed me. I was looking for a certain price range and monthly payments. Chris went beyond the point to find the car I would love. Anna was great doing the me. I was looking for a certain price range and monthly payments. Chris went beyond the point to find the car I would love. Anna was great doing the run around for me and them. And STEVE was the man to make all this happen for me. I am very happy with the outcome with my car and payments. More

I came to Dry Ridge Toyota expecting the same car dealership experience I have come to expect over the years. I was more than pleasantly surprised by the outstanding service I recieved by the entire dealership experience I have come to expect over the years. I was more than pleasantly surprised by the outstanding service I recieved by the entire staff at Dry Ridge. Joe was knowledgeable, friendly, and very easy to work with. My wife and I bought a great used car at a great price and couldn't be happier. You have earned a customer for life as far as we are concerned. Your price was better to start with and Chris Hartsfield went out of his way to make our experience a great one. On our way out Rob Marshall even came over and thanked us for our purchase. I have bought alot of cars over the years and believe it or not noone has ever said that to me. Thanks again to Joe and everyone at Dry Ridge Toyota, you guys made it quick and painless. We will be back for all of our automotive needs and will send my parents down after the weather breaks for a new Camry. More

Bobby Snow made the purchase of two new cars about as painless as it can get. He was polite, proffesional, and quite pleasant to talk to. when I needed a new car, he worked with us until we were satisfie painless as it can get. He was polite, proffesional, and quite pleasant to talk to. when I needed a new car, he worked with us until we were satisfied. Then a month later, when my wife needed a new car, he helped again. Everyone there was freindly and seemed to go a little extra effort for us. It was a very pleasant experience More