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Marshal Mize Ford

Chattanooga, TN

Overview
Reviews
4.8
1,404 Reviews
Call Dealership (423) 875-2023
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5348 Tennessee 153

Chattanooga, TN

37343

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Showing 1,404 reviews

January 02, 2026

Really easy to work with, didn’t play games and made the whole process really easy. Would definitely go to them again if the opportunity rises. More

by Christian.christoefl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Bishop
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Jan 05, 2026 -

Marshal Mize Ford responded

Thank you for your wonderful review! We're glad to hear your visit was enjoyable and stress-free! We appreciate you choosing Marshal Mize Ford and we'll be here to help moving forward should you need us!

December 31, 2025

George was fantastic. He was very attentive and streamlined the process as much as was possible. It was busy, I can see why. Great staff. More

by Brooks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Hutchinson, Ariana Smith
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Dec 31, 2025 -

Marshal Mize Ford responded

Thank you for the great feedback! We’re glad to hear George stayed attentive and helped keep things moving smoothly, even during a busy time. It means a lot to hear such kind words about our team — we appreciate you choosing Marshal Mize Ford!

December 23, 2025

Nick and Zach were great; professional, knowledgeable, and helpful. I really appreciated their help. They did a great job! More

by jonmh1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Ables, Nick Bishop
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Dec 23, 2025 -

Marshal Mize Ford responded

Thank you for the kind review! 🌟 We’re so glad to hear Nick and Zach were professional, knowledgeable, and helpful throughout your experience. We truly appreciate you choosing Marshal Mize Ford!

December 19, 2025

We had a great buying experience working with Ian. Clear and straightforward communication and a smooth transaction. More

by TnB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Ables, Ian Williams
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Dec 23, 2025 -

Marshal Mize Ford responded

We appreciate your feedback. It’s great to hear that Ian delivered clear, straightforward communication and a smooth buying experience. Thank you for choosing Marshal Mize Ford!

December 18, 2025

I loved Marshal Mize—friendly staff, no pushy sales. Highly recommend! Great inventory. Very knowledgable staff. More

by thomasloughlin95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thad Narrmamore, Greg Morgan, Zach Ables, Cory Washington
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Dec 18, 2025 -

Marshal Mize Ford responded

Thank you for the wonderful review! 🌟 We’re so glad to hear you enjoyed your experience with us and we truly appreciate your recommendation!

December 17, 2025

ABSOLUTELY DO NOT BUY A VEHICLE HERE DO NOT have SERVICE done at this dealership! Worst customer service of any where. $80,000 king ranch with 5k miles on it wont start had to tow it! Takes a week to change More

by Rowe91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Morgan, Gary Phillips, Cody Hunsucker, Eric Blankenship, Jaime Harris, Kaleb Blanton, Dylan Neely, Jacob Rogers, Brian Erie, Mac Cate
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Dec 23, 2025 -

Marshal Mize Ford responded

We do sympathize with the inconvenience you experienced with your vehicle; however, the issue itself was not caused by work performed at our dealership. Our service advisor made multiple attempts to provide updates via phone and text, and it was later discovered that the primary contact number on file belonged to your fiancé, which contributed to communication challenges. When you arrived to pick up the vehicle, our team attempted to assist; however, the interaction escalated and included the use of profanity toward our staff. Upon leaving the dealership, a set of keys belonging to another customer was mistakenly taken. When we reached out to address this, inappropriate language was again directed toward our service advisor, and the request to return the keys were initially refused. Arrangements were eventually made for their return, which required one of our employees to retrieve them. We strive to provide professional and respectful service to all customers, and we ask that the same courtesy be extended to our team.

December 10, 2025

Easy to deal with from the moment we called to the moment we drove off the lot! More

by Ken Saunders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike McArthur, Paul Hubert
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Dec 15, 2025 -

Marshal Mize Ford responded

Thank you for the great feedback! We’re so glad everything was easy from the first call to driving off the lot. We appreciate you choosing Marshal Mize Ford and look forward to helping again in the future!

December 09, 2025

I enjoyed talking with a friendly staff while purchasing an Expedition. Jaedi’en Humphrey was especially helpful. More

by Curt Adams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaed'en Humphrey
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Dec 15, 2025 -

Marshal Mize Ford responded

Thank you for sharing your experience! ⭐ We’re so glad you enjoyed working with Jaed'en while purchasing your Expedition. Thanks for choosing Marshal Mize Ford!

December 09, 2025

Ian helped me get the deal I needed! I love my new 2025 ford explorer! More

by maceykbrashear
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Williams
Report | Print
Dec 09, 2025 -

Marshal Mize Ford responded

Thank you for the kind words! 🔑 We’re delighted our team delivered the customer service you were looking for. Your trust means a lot to us and we’re here whenever you need assistance in the future!

December 06, 2025

Very addressable. Easy to talk to. Was fast to approach us and show us the model we wanted More

by plb0919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Bishop
Report | Print
Dec 08, 2025 -

Marshal Mize Ford responded

Thank you for sharing your experience! 🌟 We’re glad to hear our team was easy to talk to and quick to help you explore the model you were interested in. We appreciate you choosing Marshal Mize Ford!

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