Marshal Mize Ford

Marshal Mize Ford responded

Thank you so much for the great review! We’re thrilled to hear you had such a positive experience with Brad. Thank you for being a part of the Marshal Mize Ford family!

Marshal Mize Ford responded

Dear Mr. Morgan, Thank you for bringing your concerns to our attention. We appreciate the opportunity to clarify what occurred. When you visited Marshal Mize Ford to sell your vehicle, you requested a specific purchase amount. We agreed to that amount without negotiation and completed the purchase exactly as requested. Shortly after you left, we realized that both owners listed on the loan needed to sign the required paperwork. We immediately contacted you so that the documents could be completed properly and in compliance with lender and title requirements. We apologize for the inconvenience of having to return briefly to finish that paperwork. Regarding the payoff and equity process: because there was an outstanding loan on the vehicle, our standard procedure is to send payoff funds to the lender and wait until we receive a clear title before issuing any equity payment. This protects both the customer and the dealership from title or lien complications. You were advised that this process typically takes about 7–10 days depending on lender processing times. Even though we had not yet received the title, we issued your equity check early as a goodwill gesture to help you, which is outside of our normal procedure. We understand your concerns about communication and apologize if any follow-up did not meet your expectations. We have confirmed that the payoff has been processed, and all required documentation is available to you upon request. Our management team remains available if you would like to review any details together. At this time, we believe we have fulfilled all obligations of the transaction by: • Paying the exact amount you requested for your vehicle • Processing the payoff to your lender • Providing your equity funds early as a courtesy No further action is required, but we are always happy to speak directly if you have additional questions. Best regards, Shaun Kesler General Sales Manager Marshal Mize Ford

Marshal Mize Ford responded

Thank you for sharing your experience and for the recommendation! We’re so glad to hear that you enjoyed your visit with Sam. Welcome to the Marshal Mize Ford family!

Marshal Mize Ford responded

Thank you for sharing your feedback and for the recommendation! It's great to know that you enjoyed your experience with Nick. Thank you for being a part of the Marshal Mize Ford family!

Marshal Mize Ford responded

Thank you for the wonderful review and for being a part of the Marshal Mize Ford family!

Marshal Mize Ford responded

Thank you for this great review! It's great to hear that you found Nick both patient, knowledgeable, and efficient during your vehicle search. Thank you for choosing Marshal Mize Ford!

Marshal Mize Ford responded

Thank you so much for sharing your experience with us and for trusting us with your last three vehicle purchases! We’re thrilled to hear Brad took the time to listen, knew the inventory inside and out, and helped you find the perfect Explorer Tremor. It’s great to know Zach made the finance side just as smooth, and that our service team continues to earn your confidence as well. We truly appreciate your trust in and loyalty to Marshal Mize Ford!

Marshal Mize Ford responded

We appreciate this wonderful feedback and recommendation! We're glad to hear that you found our team both knowledgeable and friendly during your vehicle search and purchase. Thank you for choosing Marshal Mize Ford!

Marshal Mize Ford responded

Thank you for sharing your feedback! It's great to know that you enjoyed your experience with Brad and Zach. Thank you for being a part of the Marshal Mize Ford family!

SMLSR responded

Thanks for the creative writing exercise, but let’s correct your 'facts' with the actual receipts (which I have screenshots of): Lie #1: The Timeline. This didn't start with a review. I had 3 emails from Alexis starting early that morning. Nick only panic-called 9 minutes after I posted a review about being ignored. Lie #2: The 'Broken' Email. Nick claimed email was down. Your manager Gary confirmed it works fine. Lie #3: The 'Ultimatum'. Calling out Nick's disrespectful text (which he then edited—I saw that) isn't an ultimatum. It's called having standards. Lie #4: The 'Walked Away'. I left to pick up my daughter, stating 100% I wanted the deal. Nick even texted me the credit app at 4:33 PM after I left to finalize it. Lie #5: The Deposit. You claim you don't take them? Nick explicitly texted me NOT to leave a deposit. Lie #6: The Sell-Out. I spent the evening on a finance call. You ghosted me the next morning not because of 'protocol,' but because—as your finance manager admitted on the phone—the other guy offered more money. You ran my credit, told me not to deposit, and sold it out from under a 25-year Ford owner buying his son’s first truck just to grab a few extra bucks. Shady doesn't even begin to cover it. I'll be taking further formal action. ALL SCREENSHOTS I have - You only continue to show your lack of ethics by faking stories and promoting lies as truth. I hope all that see my hundreds of posts about your company stay away and seek a dealership that has values and ethics. You have NONE. Ford Corporate will have ALL the receipts Monday. I am sure this is not how they expect their dealerships to perform.

Marshal Mize Ford responded

UPDATED, UPDATED RESPONSE: We stand by our original response and follow-up response. Attacking our employees on social media via direct message(to the point that we had to say any further contact would be considered harassment), leaving canned reviews on multiple websites, and a litany of other attacks will not change our stance. We still say we wish you luck on your search for a vehicle elsewhere. UPDATED RESONSE: We strongly disagree with this characterization and want to clarify the facts for anyone reading this review. This interaction began with a negative review and ultimatums prior to any in-person visit. Despite that, our team continued to communicate professionally, provided pricing, and welcomed you to the dealership on 1/23, where you met with a finance manager and had the opportunity to complete the purchase. You chose to leave after deciding the terms did not meet your expectations. For transparency, we do not take deposits on used vehicles. When you contacted us again the following day, another customer was physically present and actively considering the same truck. As is standard practice, that customer was given first right of refusal. At no point were you asked to leave a deposit, nor was any vehicle sold “out from under” you. Additionally, while we value every customer, we do not allow repeated threats, harassment, or denigration of our staff — especially toward young team members who were acting professionally and in good faith. We believe in fair, upfront pricing and respectful communication. While we understand not every transaction results in a sale, we stand firmly behind our team and our process. We wish you the best in your vehicle search elsewhere. PREVIOUS RESPONSE: We’re sorry to hear you feel this way and appreciate you taking the time to share your feedback. We did provide pricing on the vehicles you inquired about, and our team worked to respond as quickly as possible within the timeframe given. We price our trucks very aggressively up front to provide fair, market-based pricing for all customers, which does not always leave room for additional discounts. Our intent is always to communicate professionally and respectfully, and we regret that this interaction did not meet your expectations. We take customer service seriously and would welcome the opportunity to discuss your experience further if you’d like to reach out directly to our management team, specifically Shaun Kesler(General Sales Manager). We wish you and your son the very best in finding the right first truck.