Marshal Mize Ford

Very professional- straightforward . No high pressure and helpful . Back office ( finance) was the same way No high pressure and helpful . Back office ( finance) was the same way More

Super nice guy and very helpful. We very informed on the vehcile- made the process extremely smooth. I would recommend nick to anyone in the car business. Honestly I dont think there We very informed on the vehcile- made the process extremely smooth. I would recommend nick to anyone in the car business. Honestly I dont think there is a better salesman to use other than him. Thanks so much More

We came in not really knowing what we wanted. Ramon Torres is awesome. He didn’t pressure us at all and helped us find the perfect vehicle at a great price. I’m absolutely in love with my new Bro Ramon Torres is awesome. He didn’t pressure us at all and helped us find the perfect vehicle at a great price. I’m absolutely in love with my new Bronco Sport! Ramon was able to answer all our questions, no matter how crazy (the waving hand button 😂). I swore I would never own a Ford. I took pride in being a Chevy girl, but I cannot wait to drive the new Bronco (mini) to work. I do not hesitate to recommend that you go see Ramon! More

Marshal Mize was exceptional! They Worked with me to get the right truck for me and I couldn’t be happier! Brad was super nice and respectful and honest! They Worked with me to get the right truck for me and I couldn’t be happier! Brad was super nice and respectful and honest! More

Very patient, not overbearing, and helpful. Overall great experience, everything went fast and very smooth. Overall great experience, everything went fast and very smooth. More

I have bought 4 vehicles from Marshal Mize Ford and always had a pleasant experience. always had a pleasant experience. More

Easy experience with Brad helping me find the truck wanted. Will certainly bring my business back to him. wanted. Will certainly bring my business back to him. More

From the beginning, this transaction was handled poorly. I strongly believe I was underpaid for my vehicle. After clearly explaining that both my wife and I were on the loan, Gary called me back app poorly. I strongly believe I was underpaid for my vehicle. After clearly explaining that both my wife and I were on the loan, Gary called me back approximately five minutes after we had already left the dealership, forcing us to turn around and return to sign additional paperwork that should have been addressed properly the first time. To make matters worse, we were provided with zero documentation detailing the transaction. No breakdown, no written confirmation, nothing. That is completely unacceptable. We were explicitly told that the payoff would be overnighted on Monday. When I followed up today (Wednesday), I was informed that it was just being sent out today and would go out tomorrow (Thursday). That is a direct contradiction of what we were promised. This delay now pushes everything back at least another week, including receiving the title and the remaining check owed to me. When I contacted the title department at Marshall Mize Ford, the situation was treated as if it were no big deal. I was told the paperwork could not be sent because someone couldn’t read handwriting. That explanation is unacceptable and reflects a complete lack of urgency or accountability. This entire experience reflects extremely poor customer service. Between feeling underpaid, receiving no documentation, being misinformed about payoff timelines, and encountering careless communication from the title department, this has reinforced exactly why so many people distrust the car industry. I expect immediate clarification, confirmation that the payoff has been properly processed, and written documentation of the entire transaction. Sincerely, Ed Morgan More

I had a great experience here. Excellent sales associate by the name of Sam. He did a great job of guiding through the process. Highly recommended! Excellent sales associate by the name of Sam. He did a great job of guiding through the process. Highly recommended! More

Very pleasant and professional. Wonderful service. Would recommend highly. Thank you Nick for the great service. Wonderful service. Would recommend highly. Thank you Nick for the great service. More