Mark McLarty Ford - Service Center

I drive 40 minutes to this service department The service department is fast and thorough. Excellent quality. The Service Advisor Justin Habel is really able to get thing s taken care of. I driv The service department is fast and thorough. Excellent quality. The Service Advisor Justin Habel is really able to get thing s taken care of. I drive 40 minutes to this service department instead of using my local dealership because they're just better. More

Didn't honor Warranty; Lied about work needed. I had brakes repaired on my truck a few years back. Last year, I took my truck in for an oil change, and Jimmy Veuleman told me that I needed brakes. I had brakes repaired on my truck a few years back. Last year, I took my truck in for an oil change, and Jimmy Veuleman told me that I needed brakes. I told Jimmy Veuleman that I just had my brakes done and they should be under warranty. Jimmy Veuleman did see where they were supposed to be under warranty. Jimmy Veuleman told me to bring my truck back with an original copy of my receipt. I asked if the receipt was not in their system. Jimmy Veuleman said it was, but that I had to have my original receipt for warranty work. I took my truck in to have the work completed, but I forgot my original receipt. Jimmy Veuleman called me and told me that I had to have my original receipt before they could start the work. I went home on my lunch break to get the receipt, and I took it to Jimmy Veuleman. Jimmy Veuleman told me that someone else had showed him how to find the original receipt in their system. So he didn't need my original receipt after I had left work in Little Rock, drove to Sherwood to get the receipt, and took it to the dealership. Later that day, Jimmy Veuleman called me and said that my calipers had gone bad, and my rotors were destroyed. Jimmy Veuleman said that because of that, he couldn't warranty my brakes. Jimmy Veuleman said the repair would cost $1100. I told Jimmy Veuleman to finish the rear brakes that weren't under warranty, and I would pick up my truck later. I payed for the rear brake repair, and I took my truck in for a second opinion. Discount Tire and Brake in North Little Rock told me that I simply needed brake pads and my rotors turned. I asked if the calipers were bad. They asked why would I ask that and if i had noticed the brakes sticking. I said no, and that a Jimmy Veuleman at a dealership told me that. He said he would reinspect the calipers to insure they were working properly. They were fine. So in order to renege my warranty, Jimmy Veuleman lied about additional work needing to be completed. More

Great Service My wait was longer than expected but since I didn't choose to set up an appointment it was fine. I do suggest setting up an appointment with the pers My wait was longer than expected but since I didn't choose to set up an appointment it was fine. I do suggest setting up an appointment with the person you choose to work with Great People!! Great Service!! More

Repeat customer We have purchased 4 trucks from North Point/Mclarty in the last 8 years. Never had any issues in any department. We'll be return customers always We have purchased 4 trucks from North Point/Mclarty in the last 8 years. Never had any issues in any department. We'll be return customers always More

Knowledgeable and courteous The service department was very knowledgeable. The tech found a pollen filter that went through the vents of my car that needed replacing. From the lo The service department was very knowledgeable. The tech found a pollen filter that went through the vents of my car that needed replacing. From the looks of it it has never been replaced. They work as a team and get you in and out in a timely manner. I will definitely go back. More

Fast Quick Service The Service was Fast and got my Vehicle back on the Road . I was Extremely Dissappointed that My Truck Broke Down 4000 miles out of Warranty. I’ve Dri The Service was Fast and got my Vehicle back on the Road . I was Extremely Dissappointed that My Truck Broke Down 4000 miles out of Warranty. I’ve Driven Fords for almost 60 years and this gave me a Dim View of Fords Reliability even tho I did look at a New One but the Sales staff wouldn’t work with me on a Price for my Vehicle. Happy Now ? More

Oil disappearing from engine & squeaky side view mirror $ 1,000 to replace squeaky side view mirror? I don't think so! Doesn't this sound a little ridiculous if mirror has no apparent damage? $ 1,000 to replace squeaky side view mirror? I don't think so! Doesn't this sound a little ridiculous if mirror has no apparent damage? More

Nice Folks, Service Poor I ran over a board and had a leak in one of my four new tires I purchased there. It was check 2-3 times and couldn’t find leak. Went back second time I ran over a board and had a leak in one of my four new tires I purchased there. It was check 2-3 times and couldn’t find leak. Went back second time and the same thing. It took my husband 20 minutes to find it. I felt it service would have taken time to look it would have it. Had to be off work for a total of 4+ hours for a problem that could have been resolved in an hour. Now another tire has a leak. I specifically ask them to check all four. Justin in great to work with. More

Great service Very friendly and helpful. The process for rental was also quick and painless. I lost my key fob. Had the vehicle towed to their shop and they dropped Very friendly and helpful. The process for rental was also quick and painless. I lost my key fob. Had the vehicle towed to their shop and they dropped it off inside the shop and got right on it for me. More

Great services Thank you McLarty Ford for your services department we had a seat problem and Allen Buck related a recall to us . Went in and had our problem fixed i Thank you McLarty Ford for your services department we had a seat problem and Allen Buck related a recall to us . Went in and had our problem fixed in one day . our wait was comfortable and had access for travel if needed . Saved our vacation. More