Mark McLarty Ford - Service Center

Professional and knowlegable service rep. Service rep Allen Buck did an awesome job from the first phone call to get my truck in and answering my questions. It was inevitable there would be a Service rep Allen Buck did an awesome job from the first phone call to get my truck in and answering my questions. It was inevitable there would be a time frame delay due to the 4th of July holiday. Per my request I asked Allen to keep me updated with progress or delays. He did that and then some. And... Had my truck back to me a day earlier than anticipated, so a shout out to the "wrenches" in the shop as well. Thanks Allen! More

Delayed but good service I had to wait 1hr 30 min for the 10K servicing of my 2017 C-Max. There was an apparent bottleck at the oil change station. However, Justin got my car I had to wait 1hr 30 min for the 10K servicing of my 2017 C-Max. There was an apparent bottleck at the oil change station. However, Justin got my car processed quickly, and I was made comfortable during the wait. More

Room for improvement We have done business with this dealership for many years. From when it was Moore Ford until now. We have purchased well over a million dollars in inv We have done business with this dealership for many years. From when it was Moore Ford until now. We have purchased well over a million dollars in inventory from it over the years and currently run 10+ vehicles through it regularly for service. It has seemed as of late like there is a $1,500 dollar quota they try to meet every time we roll through there. When we express concern over the high price, we are normally able to get two or three hundred dollars knocked off. I don’t think we should have to ask for lower prices when we have been such long standing customers and spent so much here over the years. I think it would help a lot if Ford did a better job of standing behind it’s vehicles and owning up to the problems they have. The truck this service is involving has just surpassed $16,000 spent on issues it’s had. Front end rebuilt twice, bad urea heater, bad urea sensor, complete new air conditioner, blown turbo lines, body mounts replaced from rotting out, fuel sensors and switches going bad and the list goes on. It has less than 90k miles on it. We will most likely be moving our business to GMC for 3/4 ton trucks and bigger for this reason. The problem that was addressed on this visit literally started the day I picked it up from the previous visit. I told them I thought it probably related to the earlier visit or possibly something they did during the earlier that caused it. They said it wasn’t related, but the timing seems awful strange to me. I really think there is a lot of room for improvement in this whole situation. Just to be clear, Justin has been great to work with. I think these issues are a deeper problem that he has no control over. More

Thanks, y’all! Always a pleasure to get exemplary service from Ray Lay and Tia and gang ! Y’all are the best( and all the people know it!!) Always a pleasure to get exemplary service from Ray Lay and Tia and gang ! Y’all are the best( and all the people know it!!) More

Very professional experience and excellent service Allen is very professional and knowledgeable service representative . He had took care of my vehical complication in very professional way which wa Allen is very professional and knowledgeable service representative . He had took care of my vehical complication in very professional way which was not taken care by crane ford service department . I was directed by ford head quarter to Mark Mclarty Ford and My case was given to Allen in service department . Thank you very much Allen for taking care of my F150 Raptor . More

Superior The service was GREAT!!! Very little wait time!! The employees were very nice and accommodating. Explaining what they did was easy to understand and The service was GREAT!!! Very little wait time!! The employees were very nice and accommodating. Explaining what they did was easy to understand and a overall excellent job. More

Service Everything was explained in detail. The wait time was satisfactory. Did not have an appointment but was seen as soon as I arrived. Happy with Justi Everything was explained in detail. The wait time was satisfactory. Did not have an appointment but was seen as soon as I arrived. Happy with Justin. More

Great service Thanks to Justin and Rick for the amazing service on my Ford Escape. You guys are awesome! I would recommend them 100%. Fast Service, quality work! Thanks to Justin and Rick for the amazing service on my Ford Escape. You guys are awesome! I would recommend them 100%. Fast Service, quality work! More

2019 Liftgate Nichole, Was an absolute joy to deal with. Even though the place was very busy she took the time to listen to my problem and then made sure the fix Nichole, Was an absolute joy to deal with. Even though the place was very busy she took the time to listen to my problem and then made sure the fix was correct and then explained to me about what was necessary to accomplish the repair. Great job. More

Exceeds expectations They are always curtious and get finished on time. The service is excellent and the staff keeps you well informed on the work being performed. Thanks! They are always curtious and get finished on time. The service is excellent and the staff keeps you well informed on the work being performed. Thanks! More