Mark McLarty Ford - Service Center

Excellent service department I bought a 16 Fusion as a demo model. It’s been a good little car so far. Have less than 25,000 miles right now. I’ve taken this car back to the deale I bought a 16 Fusion as a demo model. It’s been a good little car so far. Have less than 25,000 miles right now. I’ve taken this car back to the dealership for every oil change/tire rotation. I had an issue arise with the throttle body...electronic components failed. It happens. Allen was very helpful in getting me set up with Ford Roadside assistance and I had the car towed to him. That was on a Monday. By Thursday afternoon, he had called and told me it was ready to pick up. Thankfully they had one in stock. Was a warranty item so I was not charged for the replacement. Nor was I charged for the tow bill. Allen was very professional, helpful, and courteous. That means a lot when you are having vehicle problems. The one thing I would caution the dealership about is this: They did not have any loaner vehicles available. It was not an issue for me because I have a spare car. However, many do not and that could affect their ability to get to work, pick up kids, etc. Overall, I am glad I bought this car from McLarty. The service department is rebuilding and repairing my faith and trust in service departments. No pun intended. LOL! More

Service department is the greatest! Nicole is very friendly and efficient. Whenever my Lincoln needs servicing, she makes me feel very comfortable, and I know my car is in good hands. Nicole is very friendly and efficient. Whenever my Lincoln needs servicing, she makes me feel very comfortable, and I know my car is in good hands. More

Excellent Service With the help of my service advisor, Allen Buck, my issue was resolved without any problems! I was extremely pleased with the entire process and the With the help of my service advisor, Allen Buck, my issue was resolved without any problems! I was extremely pleased with the entire process and the professional way in which it was handled. More

good experience in a crappie situation Nichole did everything she said she would. Not a fan of the extended warranty folks but with being the middle man in a past job I know how they work Nichole did everything she said she would. Not a fan of the extended warranty folks but with being the middle man in a past job I know how they work and what challenges they create. Like the say “your fully covered until you actually have a claim.” My lady knows her stuff, and battled and battled to make me happy. She will make my Christmas card list when I start one. More

Recall damage to finders . During. Repair No Survey after the way your service manager talked to my wife. He did all but come out and say she was lying about the dents on the front fenders No Survey after the way your service manager talked to my wife. He did all but come out and say she was lying about the dents on the front fenders after the recall they were not there when we brought it in I have 2 more oil changes coming then you will see me NO MORE. Not to mention the wipers skip and jump across the windshield. O yea the manger said we can fix the dents for 200.00. But the paint may chip and Cost ME more to paint it More

Thank you for great service and care. The service department were fast and efficient to help me after a road hazard required a tow and a new tire replacement. McCarty Ford went above and The service department were fast and efficient to help me after a road hazard required a tow and a new tire replacement. McCarty Ford went above and beyond to handle the repair in such a short time and on a Saturday! Thank you! Melissa Anthony More

First Service Took my Explorer in for the first oil change since purchasing the vehicle. Allen Buck was awesome! I couldn’t have asked for a better experience! Took my Explorer in for the first oil change since purchasing the vehicle. Allen Buck was awesome! I couldn’t have asked for a better experience! Also, there was another gentleman who helped me resolve an issue, but I didn’t catch his name. More

First service since I bought my explorer. First service on my 2018 Explorer, Nichole took care of my service needs and explained everything they had checked on my explorer,. She was very profe First service on my 2018 Explorer, Nichole took care of my service needs and explained everything they had checked on my explorer,. She was very professional, polite, and friendly. Everyone at Mark McLarty ford were friendly and willing to help. More

Good service in a pinch We were involved in a minor accident while visiting Little Rock and our car was incapacitated. Not being from the area we stumbled upon McLarty Ford a We were involved in a minor accident while visiting Little Rock and our car was incapacitated. Not being from the area we stumbled upon McLarty Ford and they helped us into a rental while our car was repaired. Nicole kept me updated on the service and insurance and there was no trouble. More

Fast, efficient, and friendly service Each time I deal with Allen Buck, it is a smooth process. He is very professional, courteous, and knows what he is doing when it comes to technical as Each time I deal with Allen Buck, it is a smooth process. He is very professional, courteous, and knows what he is doing when it comes to technical aspects. Represents the company very well. More