Mark McLarty Ford

Terrible customer service after the sale Had a fair deal worked out, but was told I had to wait till the next day to get the loan. Credit was great. Next day, could not get anyone to answer m Had a fair deal worked out, but was told I had to wait till the next day to get the loan. Credit was great. Next day, could not get anyone to answer my calls and couldn't get a response from thesakes manager on the loan. Everything was finalized. I had the credit, was going to buy the truck, but it's like they putme on the back burner the next day because they weren't making enough money. Because of the customer service, I told them not to worry about the loan. Am taking my business elsewhere. More

2015 GT I had been looking on line for a car for 3 months...finally decided to go to dealerships in the area and Brandon our sales guy was AWESOME!! The car h I had been looking on line for a car for 3 months...finally decided to go to dealerships in the area and Brandon our sales guy was AWESOME!! The car hadn't even been on the lot that long...so they had to get all the plastic wrap off the seats before we could test drive it. The car is awesome. I love it...will go back again!! Thanks u guys More

Excellent transaction!! I had been going shopping for a car for 3 weeks before I went to North Point Ford in NLR. Being a woman I was treated like an idiot at a couple places I had been going shopping for a car for 3 weeks before I went to North Point Ford in NLR. Being a woman I was treated like an idiot at a couple places. Was told by one to come right down and he would have my deal ready to look at. I sat for 20 minutes before he came out and said he'd be right with. Gave him 5 minutes more then walked out. My husband and I came in to look at a Fusion on March 31st. The salesman we has was friendly, honest and helpful. We gave them a number which we were going to spend. We had a bet on how much the price would be. He came back and set the sheet down and both of us were speechless!! They came back $200.00 lower than what we had said. We drove out of there in a 2015 Fusion!! Everyone at the dealership are helpful and friendly!!! and More

Awesome buying experience The sales team namely Brooks and Colin were great, very helpful and quick to respond to our needs. Bought a brand new Fusion when another dealer said The sales team namely Brooks and Colin were great, very helpful and quick to respond to our needs. Bought a brand new Fusion when another dealer said I couldn't even get a used one. Thanks North Point Ford More

Help When Needed We are from out of state staying with a grandchild at Baptist Health Rehab. On our 2015 MKC, we needed and received The Works Fuel Saver Package, t We are from out of state staying with a grandchild at Baptist Health Rehab. On our 2015 MKC, we needed and received The Works Fuel Saver Package, the Quick Lane Multi Point Inspection and a Complimentary Wash all in a reasonable amount of time. This time was spent in a very nice waiting area and all employees I had contact with were knowledgeable and courteous. More

Great service Best customer service I ever had at a dealer. I received a coupon for a free oil change and brought in my car. They took me immediately, sent me to Best customer service I ever had at a dealer. I received a coupon for a free oil change and brought in my car. They took me immediately, sent me to waiting area where a sweet dear lady gave me warm sticky bun and hot chocolate. My car was done as promised and I was sent on my way....all were friendly and helpful....thank you. More

service Allen Buck in your service department is the man. Sometime in April or May 2014 I received a letter from the Ford Motor Company about an extension on Allen Buck in your service department is the man. Sometime in April or May 2014 I received a letter from the Ford Motor Company about an extension on lighting control module. After the technicians looked at my car, he said they would order trhe module but it could take up to a month or longer as it was on backorder. My car was repaired this week and I expect no further problems .Allen was very friendly and professional in my interaction with him. Because of this, we have contacted one of your salesman regarding purchasing a car. More

Horrible customer service! will never buy from this place again! Cust service is horrible & they don't fix your issue. Just give you a lame excuse & send you on your way will never buy from this place again! Cust service is horrible & they don't fix your issue. Just give you a lame excuse & send you on your way More

HORABLE TOOK MY CAR 2014 FOCUS IN WITH 589 MILES FOR A STRANGE NOICE WHILE THERE IT WAS DAMAGED THEY FIXED IT, DID NOT REPORT IT. NOW MY CAR IS DEPRECIATED DU TOOK MY CAR 2014 FOCUS IN WITH 589 MILES FOR A STRANGE NOICE WHILE THERE IT WAS DAMAGED THEY FIXED IT, DID NOT REPORT IT. NOW MY CAR IS DEPRECIATED DUE TO THE DAMAGE IT HAS. I HAVE TRIED TO TRADE IT IN AT OTHER DEALERSSHIPS AND HAVE BEEN ASKED ABOUT IT. I HAVE WENT TO NORTH POINT DUE TO THE EXTENDED WARRANTY SO THEY CAN REFUDN IT BACK TO THE LOAN AND HAVE BEEN TOLD IT IS NON REFUNDABLE... WHICH I HAVE JUST FOUND OUT DIFFERENT. SO NOW I AM GOING TO THE ATTORNEY GENERAL AND LETTING THEM KNOW WHAT THEY ARE DOING AND ABOUT THE DAMAGE TO THE CAR AND THEY DID NOT REPORT IT. I AM SURE THE DEALERSHIP WILL NOT LIKE THIS BUT SOMETHING HAS TO GIVE. THEY NEED TO WHAT IS RIGHT BY THIER CUSTOMERS. THEY NEED TO STOP TAKING ADVANTAGE OF THEM. MORE PEOPLE NEED TO START REPORTING THIS KIND OF THING. More

Don't walk-RUN from the service department! The service department, namely Alan and his supervisor David, are shockingly insincere and lacking any tack and depth in assisting with a problem they The service department, namely Alan and his supervisor David, are shockingly insincere and lacking any tack and depth in assisting with a problem they created in getting a service recall completed. I understand that a service recall isn't a money maker, but a new customer to Ford such as us would be. It is mind blowing that they have such an arrogant, sarcastic young man working the front desk and the phones. His is the first face that a customer sees as he represents their company and yet they allow his type of attitude and behavior toward customers, and a corporate customer as well. Word of mouth is everything in their business and they lose money everyday with the incompetency they have placed in the service department. I'll be writing letters to corporate to help them know the bomb they're sitting on. I'm glad they aren't the only game in town. More