Mark McLarty Ford

Poor customer service and workmanship Purchased a car here and everyone was helpful. From customer service to the technicians . I got my oil changed and custom things done a few times and Purchased a car here and everyone was helpful. From customer service to the technicians . I got my oil changed and custom things done a few times and felt I was appreciated. Then one weekend I got my normal oil change and was charged over double for it. Rep stated that oil prices went up. Got my tires rotated as well. When I got 30-40 mins away from the shop i received a call from the rep stating that I was overcharged, asked for refund for the price difference rep stated we’d just make sure next time you come you are charged right . Advised him that I was hearing noise from the wheelwell as well, brought it back and was basically told they didn’t have time to look at it and just to get new tires. Asked could they switch them back and was told to come back another day ...came back another day and was told it’s no sense in changing them back because of the tires. Asked was that the reason of the noise the tech stated he doesn’t know because he’s not a certified tech and was giving keys and left there . I just feel like they don’t care about the customer. I don’t know what changed I felt valued before and the last 4-5 visits have been poor. I will not be goin back anymore and advised my mom(who I recommended she by a car this dealership and she did) not to as well. I hope no one else is experiencing the discrimination that I have there and that changes are made. More

Professional through entire process Bill Carter is professional, polite and they deliver what they promise.. Bill Carter communicated with us whenever necessary even on his day off! Bill Bill Carter is professional, polite and they deliver what they promise.. Bill Carter communicated with us whenever necessary even on his day off! Bill also let us decide what we wanted without any high pressure More

Great Service Great service and willing to help you out. Worked with me to get things fixed and ready to go. Definitely will be going back for my next service Great service and willing to help you out. Worked with me to get things fixed and ready to go. Definitely will be going back for my next service More

Always great service! Sometimes, people assume that, just because you take a vehicle to a dealership for service, that it may cost a lot or it might take too long for servi Sometimes, people assume that, just because you take a vehicle to a dealership for service, that it may cost a lot or it might take too long for service. Well, I'm here to personally tell you that service at Mclarty Ford is wonderful, speedy and reasonably priced, and.....they offer Military discounts! My favorite service rep is Allen, hes the greatest! Also, the lady with the rental vehicles is great too! Sorry I don't remember her name. They are all courteous and professional, keep up the great work all of you! More

The works Fast and convenient. Always very friendly and speedy. They did not have a filter for my car and I was told eventually to get me one Fast and convenient. Always very friendly and speedy. They did not have a filter for my car and I was told eventually to get me one More

Excellent service I had my car serviced for the first time at McClarty Ford. I am very happy with the service. Allen was the best. He kept me informed of what was going I had my car serviced for the first time at McClarty Ford. I am very happy with the service. Allen was the best. He kept me informed of what was going on, the cost and even washed my car. When the recall part was not available he provided a rental car. Made getting car service easy peasey. More

Experience was great Under promised, over delivered for the value that was performed. Went beyond what I have been use to from other sources. Help was offered to answer al Under promised, over delivered for the value that was performed. Went beyond what I have been use to from other sources. Help was offered to answer all my concerns. More

Awesome!!!!! Justin is an asset to your organization. We were traveling through from Delaware and needed a quick oil change without the need to make an appointment Justin is an asset to your organization. We were traveling through from Delaware and needed a quick oil change without the need to make an appointment More

Oil change/ The Works I went in for an oil change, tire rotation, tire pressure check etc. The service advisor was very friendly and the whole process was completed in abo I went in for an oil change, tire rotation, tire pressure check etc. The service advisor was very friendly and the whole process was completed in about an hour!! In addition they even offered me a breakfast danish and coffee. I think that was a nice gesture. I would definitely recommend Marks Service department if you need a quick lube😀. More

Add ons for new truck I bought a new F150 and had the level kit, large tires, running boards and bug deflector added and the service department had me fixed up quickly. I bought a new F150 and had the level kit, large tires, running boards and bug deflector added and the service department had me fixed up quickly. More