Marino Chrysler Jeep Dodge - Service Center

I normally don't write reviews, but then again I don't normally have experiences like I did recently with the Marino so I thought it would be best to share my story. First and foremost, I have don't normally have experiences like I did recently with the Marino so I thought it would be best to share my story. First and foremost, I have always been terrified about taking my car in for any service, because before I know it I am being sold on a million things that my car doesn't even need. Then on top of that it takes forever to get my car serviced and back. This wasn't the case at all when I contacted Marino. My car was completely dead, and without high priority or anything Marino had a tow truck at my house within the hour. My car needed a lot of work, so I figured it would be gone for at least a week....nope, wrong again! The car was back in 2 days! Not only was it fixed to perfection, but the servicing fees were extremely reasonable if not the best I have ever seen. At no point did they try to upsell me on anything. They simply fixed all of my cars issues without a hitch. On top of that, when I got my car back it was detailed and cleaner than after I take it to the wash! Two for the price of one I guess! All I can say is that the experience was seamless, flawless, and extremely pleasant. I am excited to say I now have a car dealership I can refer to my friends and family with extreme confidence in their individual outcomes and experiences. I hate to say it, but I am sort of excited for my next servicing. I wonder if I can take my car in for service for small issues every time it is dirty! Thank you again Marino! More

I took my jeep wrangler to service and i received from Mr Rafael Martinez a very professional and very friendly service. It took some time to get my vehicle ready but mr Rafael always made the right things t Rafael Martinez a very professional and very friendly service. It took some time to get my vehicle ready but mr Rafael always made the right things to fix my wrangler's problem the quickest possible. I highly recommend this assistant service manager and you will find for yourself the professionalism and high quality service of mr Martinez. Por aquellos que no hablan ingles, este caballero habla un espanol claro y entendible y simpre velara por que su vehiculo quede en las condiciones correctas para un funcionamiento optimo. More

Compassion, Helpfulness, Integrity, Friendliness, and Fun to work with in a beautiful space! I love cars, I hate car shopping. I love Marino! So here is my story, but skip to the last 4 paragraphs, if yo to work with in a beautiful space! I love cars, I hate car shopping. I love Marino! So here is my story, but skip to the last 4 paragraphs, if you don't want the backstory that has nothing to do with Marino. It's the same old cliche you hear about dealing with dealerships and salesman who have no ethics. I have never owned an American made car, but decided the 2011 Jeep Overland was luxurious enough but still in my price range. I had been to a few Jeep dealerships in May and decided I wanted a 2011 Overland with very specific trim. I ended up finding one at Fletcher Jones Audi in May (soon after I started searching for them). After a week of negotiating on the price, they came down to a price I was willing to pay for it before they sent it to auction. The salesman told me I would need 2K cash for a deposit if I wasn't going to finance it that day or pay it in full that day (I had to wait for a cashiers check to be over nighted, so they would have to wait for the full payment for 2 days at most). The same day that I spoke to the used car sales mgr and the salesman, where they had offered it for our agreed price, I went to the bank to bring in my 2K cash deposit. As soon as the used car sales mgr (Joe) realized I wasn't financing with them, they offered it to someone else at the same time for the same price without telling me. They told me we had a deal an hour earlier, and sold it out from under me, right in front of me when I was walking in to give them my cash deposit. Joe (the used car sales mgr offered to still sell it to me-out from the other guy if I was willing to finance it right there on the spot)! Unscrupulous! I have no room for lack of integrity, games or lies, nor do I ever want to give my business to a dealership who has no recourse for their employees who behave like that! I spoke to the GM and the President of Fletcher Jones (Keith May), and while they were apologetic and said it should have never happened, they promised to follow up to try to help me find another Jeep, but after that week, they never called back. I would recommend you NEVER do business with Fletcher Jones, and the only upside, is, I have told everyone in our circles about this experience (all people who are in the market for Audi's Mercedes, etc); and as everyone who owns a business knows, word spreads and Chicago is the biggest small city. In the meantime, I contacted other nearby Jeep Dealerships, but for some reason, never went to Marino because I never had known anyone with experience with them, until the week before where a guy I asked at the gas station was GLOWING about his experience with Marino and his Jeep. I gave up actively looking for several months b/c I was so annoyed with my Fletcher Jones experince, but then in October I started my search again (mostly on the internet, and this time over several states). I ended up finding exactly what I was searching for at Patrick BMW, but they aren't a Jeep Dealership, so asking them questions or for help after purchase is pointless. Needless to say, one month after purchasing my awesome car, I had a fob/battery issue where my car wouldn't start, and through various circumstances, the car went into the security over-ride, which disabled me in the middle of downtown on a 17 degree evening. I was tired, cold and worried. I called the Chrysler Hotline and it took over 2 hours to get a truck out to me, and the entire time I was freezing. In the meantime, I called 3 of the nearest Jeep dealerships panicked b/c I was stranded in the cold and didn't know what to do or how to get it started again. Once the other sales guys knew I had not bought it from them (all the service depts had closed by this point), they had little interest in helping me figure out how to start it back up. They all had the "oh well, service closes at 7pm attitude", just have it towed and leave it on the street. ONLY SALES MGR JULIAN PEREZ at MARINO (and his co-workers) took the time to help me, talk me through some trouble shooting options and explained to the tow truck driver how to get it into the neutral over-ride position. He was claiming he couldn't tow the truck b/c it was locked up. Julian actually pulled out the Jeep handbook and figured out how to get the security locked car into Neutral Over-ride so we could get the truck on the flatbed. He walked me thru steps, the tow truck driver through steps (who was trying to refuse to bring it out to Marino b/c it was taking so long and his shift was over at 10pm- and he said the dealership was too far for him to get back in time. Julian realized the tow truck driver was lazy and called the Chrysler Hotline and asked them to talk the driver into bringing it to them, telling them he would wait until we got the truck there to make sure the lot was open and he was there to accept it. Who does that? Who helps out a stranded Jeep driver who didn't buy there Jeep from them, and stays an extra 45 min after closing just so the tow truck driver will tow it to the dealership? Tony and Dan (both part of the Marino family) also waited so they could give me a ride back to my house (so I wouldn't have to cab it 30 minutes home). Who does that? Tony and Dan do (and that's what you get from a family run busines) ;-). The cynic in me thought, well, they just want my service business that's one reason they are doing it; but I got the car towed there and Julian fixed it in 2 minutes and sent me on my way home. So, if Julian, Tony and Dan are willing to be that compassionate on their own time for a stranger, I decided I would only use them from here forward and make sure everyone I knew who was interested in a Chrysler, a Jeep or a Dodge knows to go to them. I then went to get an oil change and get my key fobs fixed yesterday to see if their service dept seemed good. They went overboard to make me feel special, from the way Lauren greeted me when I drove in (even with my other dealerships plates), to the way Chris (in service) spent 15 minutes showing me how to work my very techie car. It does things I wasn't even aware of. They ROCK! I love MARINO (and I have NEVER loved a dealership in my life)!!!! They have a beautiful dealership, couches to watch big tv's in, wi fi accessbible, so bring your computer if you want to work, etc. Needless to say, I am super impressed and thus far, can only rave about my experience at Marino! More