Marino Chrysler Jeep Dodge

Used Car Purchase with Dan Koljovic I came in to look at and possibly purchase a specific used vehicle at Marino and Dan Koljovic was my Salesman. He was very professional and worked wit I came in to look at and possibly purchase a specific used vehicle at Marino and Dan Koljovic was my Salesman. He was very professional and worked with his Manager in the price negotiation process. I ended up buying the car and that process went went very smooth as well. I have purchased many used cars in the past from other Dealers and this ranked at the top of my experience. Very happy with the service received from Dan Koljovic and Marino on this used car purchase! More

Best place to get a car!!!!!!!! I just want to thank Juan Carlos Alvarado, for getting me in my dream car. Many times I try to apply for an impala I couldn't get approve but he never I just want to thank Juan Carlos Alvarado, for getting me in my dream car. Many times I try to apply for an impala I couldn't get approve but he never gave up and work hard to get me in my dream car I just want to thank Juan Carlos Alvarado, and the whole staff 💯 More

Service as it should be Just have to give a HUGE thank you to Tony and the crew at Marino Jeep. My Grand Cherokee needed major service and they went above and beyond to make Just have to give a HUGE thank you to Tony and the crew at Marino Jeep. My Grand Cherokee needed major service and they went above and beyond to make sure my experience was totally satisfactory. I've had many different makes of vehicles and service experiences and this was easily the best and least painful. You guys ROCK! Customer service after the sale is where it's at. Thanks again, Cherokees running fantastic More

Great shopping experience Jeff and Luis were very helpful, they answered all of my questions. They were professional and friendly and were contacting me if I had any questions Jeff and Luis were very helpful, they answered all of my questions. They were professional and friendly and were contacting me if I had any questions before my purchase! More

Great Dealership Experience I recently purchased a Grand Cherokee at Marino. Dan, the sales associate who assisted me, was great. He answered all of my questions, and at no point I recently purchased a Grand Cherokee at Marino. Dan, the sales associate who assisted me, was great. He answered all of my questions, and at no point did I feel pressured into making a quick decision. As I was leaving, Dan told me to reach out at any time with issues and questions. To this day, he's quick to respond to my all of my text messages. Marino made car buying a pleasant experience. More

Good Experience We worked with Kenny this past weekend on the purchase of a used Grand Cherokee and thought he was great. He made the process as smooth as possible, o We worked with Kenny this past weekend on the purchase of a used Grand Cherokee and thought he was great. He made the process as smooth as possible, obviously things like wait times and the back and forth are part of the process and there's only so much he can do to assist with that. It was a Saturday so it was busy. The facility was nice and they had an expansive selection to check out. We enjoyed working with Kal in finance as well. Ask for Kenny you won't be disappointed. More

Great Service and Help Tony and team are awesome. They continue to make the buying process super easy. They worked really hard throughout the whole process to limit my tim Tony and team are awesome. They continue to make the buying process super easy. They worked really hard throughout the whole process to limit my time at the dealership and I was in an out quickly. We leased a Jeep Grand Cherokee and it's one of the best cars we've had to date. They've also checked in a ton over the years and are always ensuring I have what I need. They also reached out to me re: a few recent new deals to get into a nicer vehicle for basically the same price - so they were watching things for me. If you're buying a new Jeep, go talk to Tony - he and the team are solid. Jordan More

Just bought my second car from Marino.. Everyone was friendly and willing to help me in any way, hence why I came back. Great people to do business with. Overall, my experience was wonderful Everyone was friendly and willing to help me in any way, hence why I came back. Great people to do business with. Overall, my experience was wonderful and would recommend Marino to anyone looking for a new or used car. More

horrible service Horrible service and even worst customer skills. Will not recommend to anybody, stay away from this place unless you like to be double charge for ser Horrible service and even worst customer skills. Will not recommend to anybody, stay away from this place unless you like to be double charge for service. More

Par for the course I took my 2015 Jeep Grand Cherokee Overland with about 8,000 miles on it to Marino to have the AC fixed. I explained to them Schaumburg attempted to I took my 2015 Jeep Grand Cherokee Overland with about 8,000 miles on it to Marino to have the AC fixed. I explained to them Schaumburg attempted to fix it, but just recharged the unit and it is doing the same thing. Well of course Marino just recharged the AC, not fixing the leak, which is exactly what the Schaumburg dealer did two months before. The 2nd time I returned to Marino they found the leak and took 6 days to complete the fix. They returned the car to me and it worked better, but only gave about a 10 degree difference, I had the service manager look at it before I left that day and he agree with me it was not working correctly. I took the car that day because I needed it back from the week at the shop. So back to the Marino dealer for a 3rd time, but 4th time for this issue. They returned the car again, again, not fixed. The 4th time I returned the car, they found the rack and pinion defective and replaced it without my approval. I was not happy because if they cannot fix an AC I didn’t think they could fix this properly. I was correct, they couldn’t fix a rack and pinion correctly. They again, returned the car, and now the AC still didn’t work and now the car pulled to the left. Well, I brought it back to them the 5th time, and they didn’t fix the AC and then aligned the car incorrectly and it had a seriously pull to the right. 6th time I returned the car, and of course they couldn’t fix the alignment and the AC still is not like it was new. By this time the car had a whopping 10,000 miles on it. I traded the car in since it seems to be impossible to fix these cars or this service department needs a little training. They also returned the car dirty and it was like someone drove the car home and used it as a personal car. There was obvious trash in the car and stains from use. They also “test” drove the car over 14 miles, which seems very excessive to test the alignment. Now that doesn’t seem like a lot unless you live in Chicago. Also, you will need to call the service managers for updates, because they rarely call you with an update. When you talk to the service managers they will make up excuses until you just straight up call them out on their faulty work. And if you call and get the dealer management to involved, it will be a waste of time. Also if you feel like calling Jeep Corporate customer care rest assured that will also be a waste of time. They didn’t help at all. Who knows maybe others will have better luck with Jeep, but I highly doubt it. More