Marietta Toyota

Reached out to Marietta Toyota for a vehicle after issues with local dealership in Macon. Marietta Toyota offered a substantial better price so we opted to drive the distance for it. 2.5 hours with traffic. with local dealership in Macon. Marietta Toyota offered a substantial better price so we opted to drive the distance for it. 2.5 hours with traffic. Prior to coming we confirmed the vehicle was available, made an appointment a couple hours out and did the check app. Offered to put down a substantial deposit on the vehicle to keep it from being sold from under us but was assured that wouldn't from Tom as one of the Managers, Sean, was currently driving the vehicle. 2.5 hrs later when we arrived the front desk informed us, indeed they sold the vehicle from under us. Not a business ID trust in the future. If you're shopping price and willing to drive you can likely find a better and more trustworthy option. More

Want a lease? They'll try to sell you a car. Discuss terms? They'll switch up on you. Ask to leave and they won't give you your keys back from your potential trade in. Absolute worse experience. Turned terms? They'll switch up on you. Ask to leave and they won't give you your keys back from your potential trade in. Absolute worse experience. Turned me off to the entire Toyota brand. More

Marietta Toyota is the old school of sales with the lying and bait and switch. I had a confirmed price with a sales person over the internet but when I came in to purchase the car, they switched sales person and bait and switch. I had a confirmed price with a sales person over the internet but when I came in to purchase the car, they switched sales persons and wouldn't honor the price. They try to sale you a practically worthless add on package of window tint, nitrogen aired tires and floor mats for $1500. Who would pay for that? (the air is already 78% nitrogen and I'm not a race car driver). I went to another dealer in Cobb and got a better deal with more features that actual add resale value to my car like push button start. More

After my former 19-year old SUV died three years ago, I met Jimmie Wilson in the Sales Dept. at Marietta Toyota. I was excited at the prospect of looking at new Toyota SUVs since I had previously owned and met Jimmie Wilson in the Sales Dept. at Marietta Toyota. I was excited at the prospect of looking at new Toyota SUVs since I had previously owned and loved two Toyotas in my lifetime (including my very first car!). I had a very good rapport with Jimmie from the start. He is not your 'average car salesman'. Jimmie has been committed to car sales for a very long time (let's just call him the 'senior statesman' of the dealership) and is the epitome of a true salesperson. He listened to what I needed (and let me do most of the talking -- another aspect of good salesmanship) and knows EVERYTHING about his product. As a former salesperson, I appreciate the consultative way he goes about the sales process. His follow-up is incredible and is 'pleasantly persistent' without being pushy or high-pressure. Jimmie is very responsive to questions (especially after you drive off the lot) and even calls me on my birthday each year. Now, THAT's someone who wants to earn your business for a lifetime! I was thrilled to drive off the lot in March 2018 with a 2018 Highlander XLE and just four weeks ago, I returned to lease a brand-new 2021 Highlander XLE (I've named her 'Pearl'). I have been impressed with everyone at the dealership -- from Guest Services who welcomes you at the front door -- and offers you a beverage -- to the finance folks and the service & parts department. It's not the most convenient Toyota dealer from where I live, but it is the one I definitely prefer. Bottom-line: If you want to buy a car, there's a dealer on every corner here in the Atlanta area. If you want to ensure you have the right investment for you and your family, and have a lifelong relationship with experts who care about your customer experience, buyer satisfaction, safety, and long-term needs -- ask for Jimmie Wilson and the experts at Marietta Toyota. Peace out... More

Terrible service makes the USED CAR dealer the moniker stick. Went to use Kelly Blue Book to sell a car. KBB suggested an amount that seemed reasonable. Marietta Toyota called to to purchase the car. stick. Went to use Kelly Blue Book to sell a car. KBB suggested an amount that seemed reasonable. Marietta Toyota called to to purchase the car. I drove over and the Salesrep looked my car over and quoted me a number higher than what I received by KBB. As with auto dealers he th had to go to he manager. After he look over the car he cam back with an offer $2,000 less that what the Salesrep had come up with. The reason I was give. Was the tires needed to. E replaced. Does anyway know where you can by tires o $2,000 at wholesale? I may My recommendation is do not waste our time going there they will keep you waiting and then. More

** The only review you need to read about Marietta Toyota — worth the read. Yesterday I experienced the worst customer service ever with Marietta Toyota. This past weekend, my mother had spent over SIX h — worth the read. Yesterday I experienced the worst customer service ever with Marietta Toyota. This past weekend, my mother had spent over SIX hours [with my brother and sister in law] in this dealership trying to buy the car that she had been wanting for a very long time. Due to an insufficient credit score, she wasn’t approved automatically. I then helped her get approved by giving my information and signing for her. I, however, was not at the dealership with her that day. Just like all the other new car paperwork and processes, the signee must obviously sign the paperwork for the dealership to receive credit and for the new owner to legally own. The dealership is ended up letting my mom take the car home in “good faith” and informed my sister in law that they would then meet me at my job on my lunch break or come to my house to have me sign the paperwork. I agreed to meet them at my mom’s house the following business day. Upon calling them, we did not receive an answer. I was then told to call Alex, the financial coordinator, and agree on a plan to sign the paperwork. I called Alex and let him know that I live almost two hours away and that it would be impossible for me to drive that far on a business day, especially after work. He understood what time I got off work and then suggested to have someone “meet me halfway”. I work about 30 minutes from my home, so that needed to be put into consideration when coming up with a “halfway” location. Alex finally stated that he could have an employee meet me at a location that was over an hour from my job. I mentioned a location that would be closer, and less than an hour. My suggestion was turned down, despite the dealership being extremely nice BEFORE the car was purchased, saying they would meet anywhere, even all the way to my house. After work, I made my way to the said location. However, I wanted to know how far the employee was driving, versus myself. I plugged in Marietta Toyota to the location we were supposed to meet at, and the employee would only be driving roughly 35 min, when I, on the other hand, would be driving over an hour. In my belief, this was not unequal and unjust. I also had several things to do before the night ended back home, before waking up for another early work day. I called the dealership back and let them know that I could not meet at the original location and received nothing but negativity. Not to mention, my call was transferred five different times, and each time I spoke to someone different, they acted as if they had no clue what was going on. I spoke to another “Alex” (female), and she was very sarcastic. She said, “clearly I’m not the Alex that can help you with your problem”. After finally being transferred to (male) Alex, I was called a liar for reinstating what they said about meeting at my house or job. I was told that that was never said and that the employee and the whole team of Marietta Toyota was “going out of their way” for me. All I was asking for was to meet closer so I could sign the paperwork and have enough time to get things done back at home. I received a call from the employee I was meeting, which apparently goes by Victor. He had agreed to meet closer, at the exit I had asked. After waiting for him, he called back and said that he prefers that I go one more exit down and meet him another exit down. At this point, I had become frustrated. I was not getting a clear answer on what to do. He noticed my frustration and asked, “What are you doing this for?! WHO are you doing it for?! Because it doesn’t seem like you wanna do it, so maybe we shouldn’t.” ( all with a bad attitude) I said, “I’m sorry, I’m doing this for my MOM who clearly deserves it! But I’ve been nothing but disrespected.” Then he yelled, “I’m going out of my way for you!!! You act like we owe you something!!!” After becoming so angered, I just met him at the exit he asked. He was not there. I called, and he said “I’m still on the way! Give me 15 minutes! There’s a bunch of freaking traffic!” He finally arrives, and attempts to be nice. He also did not answer any questions I had and seemed like he was uneducated/not trained well. I have never experienced this type of anger or such poor quality from a “business”. My mom finally has the car she’s been wanting, but I’ll be sure she never returns there for service. I am also more than glad to make sure I NEVER choose Marietta Toyota for any of my future needs, and I’ll be sure to inform everyone I know to inform everyone they know not to go there. Zero out of five stars from me. Please do not waste your time at Marietta Toyota! More

They're gonna try and scam you I've seen several reviews on here that are similar to my experience at this awful place, leading me to think its a common experience at this dealershi I've seen several reviews on here that are similar to my experience at this awful place, leading me to think its a common experience at this dealership. They will lie through their teeth until the very last second about price. They tried to add SEVEN THOUSAND DOLLARS at the last second to the out the door price we had been discussing, and acted like I just didn't understand how car sales worked.... went down the street to Jim Ellis Mazda where they sold a car to me at exactly the out the door price I was promised. They are so pushy. Stay away at all costs. More

Everything is fine and dandy and price looks good until you get to the financial part. They lack transparency when it comes to the price, what bank is financing you (if you are financing), what interest r you get to the financial part. They lack transparency when it comes to the price, what bank is financing you (if you are financing), what interest rate you’re getting and additional coverages. They over explain in some areas, but do not give you the full picture. Don’t be surprised if you do not get your permanent tags within a month, you may have to go out of your way to get them yourself. If you buy an add on service have them provide you with a list of everything is covered and read it before committing to anything. Later you will find out some things are not covered at all. Also, if you have questions it might take you a week to get in touch with anyone More

SHADY SHADY sales people. Stay away lie to you. If you don't finance with them they Jack up the price. Agreed to pay difference to stay with our bank at 4% they were 7%. Sent all paperwork to our bank wh don't finance with them they Jack up the price. Agreed to pay difference to stay with our bank at 4% they were 7%. Sent all paperwork to our bank who stayed over to finish the deal and get our check to take to them the next day. Got a call the next morning saying they sold the truck. What kind of business practice is that. SHADY right. Stay away if not please look over their paperwork they had added in a 495 fee for some tracker on the vehicle so they said which we said take off. WTH. More

Just as promised - Good experience leasing Highlander Good experience. We got a lease special on a Highlander and the salesman Samuel Ordoñez was very professional. They delivered on the price that was an Good experience. We got a lease special on a Highlander and the salesman Samuel Ordoñez was very professional. They delivered on the price that was announced with no extra charges or fees. Overall process took around 3 hours. Only negative was that manager tried to sell an additional package saying that normal wear and tear was not covered and that I would have to pay for everything at the end of the lease, but paperwork was clear enough. I would go back in 3 years to renew.. recommended More