Marietta Toyota

Marietta Toyota responded

Brent, thank you for the wonderful review! Your comment says a lot in just a few words. When someone trusts the same person to help care for their vehicle over time—and is willing to recommend them to anyone—that's a reflection of a relationship built on reliability, honesty, and consistently good service. We're delighted to hear Greg McGaha has taken such great care of your 4Runner and earned that level of confidence. We'll be sure to share your kind words with him. Thank you for the recommendation and for letting us be part of your 4Runner's journey! 😊

Marietta Toyota responded

Thank you for your feedback. We're sorry to hear your experience left such a negative impression. Providing professional, responsive service is something we take seriously, so it's disappointing to learn we fell short of your expectations. Every customer deserves clear communication, respect, and a level of service that inspires confidence, and we're sorry that wasn't your experience. We appreciate you taking the time to share your concerns. Feedback like yours is important because it helps us identify opportunities to improve. If you would be willing to discuss your visit further, please contact our Customer Relations Manager, Sarah Lawrence, at (678) 831-4873. We would welcome the opportunity to better understand what happened and work toward a resolution.

Marietta Toyota responded

Thank you for this wonderful 5-star review. We’re so glad Brian Kessler made your regular service check-up quick, and that Waymon Post was able to help with the touch-up paint right there at Collision. Those small scuffs and scratches can really start to stand out over time, so hearing that your Prius looks brand new again and brings you that much joy is genuinely rewarding for our team. Experiences like this are exactly why we take pride in having knowledgeable people who care about the details and are willing to step in and help. Your next recommended maintenance visit will be around 6 months or 5,000 miles, whichever comes first. Thank you for choosing Marietta Toyota Service Center and Collision. We’ve proudly served Marietta drivers since 1975, and we’ll continue being here whenever you need us.

Marietta Toyota responded

Dear Chuba, thank you for your feedback. We’re sorry you were dissatisfied, but your vehicle was completed within the appropriate timeframe for the approved repairs, and our records show you were updated throughout the process, including during GEICO’s supplement review. You were also advised that we close at 6 PM and to arrive by 5:45 PM for pickup. Unfortunately, you arrived after closing, when the office staff had already left, and directed your frustration toward our cleaning staff. The next morning, you returned and used profanity toward our office team. We understand repair delays can be frustrating, but disrespectful behavior toward our employees is not acceptable. At this point, we believe it would be best for you to seek collision repair services elsewhere moving forward.

Chuba responded

You called me 5:00 pm to tell me car was ready for pickup. You never advised me to arrive at 5:45 pm. I arrived at 6:02 pm and was told by the cleaning person that (Vince) my assigned representative left for the day around 5:00 pm and the body shop was closed. Since your body shop does not have a policy for after hours pick up by customers… Then why call the customer when you’re leaving for the day to tell them to come pick up their vehicle.??? Next a member of your dealership management made a discount recommendation. The next morning I returned to your body shop and repeated the recommendation proffered by a member of your dealership’s management team only to receive outright lies and insulting remarks from your staff in response. It was an awful experience. I think we can agree that I will not use Marietta Toyota Bodyshop services again.

Marietta Toyota responded

M. R., thank you for choosing Marietta Toyota Service Center on Cobb Parkway South and for the 5-star review. We’re glad everyone was great, your service was completed on time, and that your first visit with us was a positive one—thank you for giving us the chance to earn your business. We also appreciate you recognizing Service Advisor TJ Ross for taking care of you, and we look forward to seeing you back. As a friendly reminder, your next maintenance visit is due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50+ years of serving customers in Marietta, since 1975. Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call or visit away whenever you need us!

Marietta Toyota responded

Chris, thank you for choosing Marietta Toyota Service Center on Cobb Parkway South and for the 5-star review. We’re glad our team was professional and able to accommodate your concerns even without an appointment, and we appreciate you recognizing your Service Advisor T.J. Ross for taking great care of you. We’ll be sure TJ sees your kind words. As a friendly reminder, your next maintenance visit is due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50+ years of serving customers in Marietta, since 1975. Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call or visit away whenever you need us!

Marietta Toyota responded

Mel, thank you for choosing Marietta Toyota Service Center on Cobb Parkway South and for the 5-star review. We’re glad you consistently receive great customer service and that our communication is clear and concise—those are priorities for our team on every visit. We also appreciate you recognizing Brian Kessler as a pleasure to work with; we’ll be sure he sees your kind words. As a friendly reminder, your next maintenance visit is due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50+ years of serving customers in Marietta, since 1975. Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call or visit away whenever you need us!

Marietta Toyota responded

Art, thank you for choosing Marietta Toyota Service Center on Cobb Parkway South and for the 5-star review. We’re glad Brian Kessler provided great service and had you back on the road in less than an hour after completing your oil change and tire rotation—efficient, thorough visits are exactly what we aim for. We’ll be sure Brian sees your kind words. As a friendly reminder, your next maintenance visit is due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50+ years of serving customers in Marietta, since 1975. Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call or visit away whenever you need us!

Marietta Toyota responded

Sally, thank you for visiting Marietta Toyota Service Center on Cobb Parkway South and for the 4-star review. We appreciate the kind words about our dealership, and we’re sorry the service time has felt consistently longer than expected—your time matters, and we understand how frustrating that can be. On vehicles like a 2018 RAV4, the inspection process can take additional time as there are more items to check, and if you ask our technicians to track down a rattle or intermittent noise, that diagnosis can also extend the visit so we can reproduce it and verify the fix. Even so, we should do a better job setting expectations up front and keeping you updated along the way. As a friendly reminder, your next maintenance visit is due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50+ years of serving customers in Marietta, since 1975. Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call or visit away whenever you need us!