Maple Shade Mazda

This place is for vehicles under warranty only, and even if I had a vehicle with a warranty I would never bring my car here as the mechanics are lazy. To preface- my car is my baby, I do most of the work my if I had a vehicle with a warranty I would never bring my car here as the mechanics are lazy. To preface- my car is my baby, I do most of the work myself but as it had an active recall I brought it to the dealership to address some issues. I brought my 2009 Mazdaspeed3 in for a recall and 75k mile service. I also told them that the headlights weren't working correctly because the ballasts and igniters were failing. I asked them to check for a noise in the front suspension and to see why the new brakes were squealing. The mechanic who did the service did an unbelievably poor job. He cut every corner, he reattached my headlight using just 1 of the 4 bolts required! It was literally shaking on my drive home. I found the other 2 bolts wedged under my windshield wiper. The covers for the wiper tray were pried off and never put back on. The entire undertray was reattached using just 5 plastic screws, I had to replace the other 10. I have no doubt it would have fallen off at high speeds. They ended up charging me $350 just to diagnose that the ballasts and igniters were failing, even though I had already told them that!!! They then wanted $650 JUST FOR PARTS, so I went online and found the exact same OEM parts for $80... In all I spent $1000 for them to install the End Links that I PROVIDED, do an oil change and do an awful job putting my car back together. They never even looked for the noise in my front suspension, or addressed the squealing brakes. And the kicker! After getting my car back, all sorts of new electrical gremlins- the clock button no longer works, cant set the correct time. The AC temperature now displays in Celsius and cant be adjusted! I ended up spending my weekend taking my front end apart to fix the headlights myself, and learning all about the corners they had cut. NEVER GO HERE! More

We would definitely buy a car there again. Easy to schedule a test drive, then we spontaneously decided to test drive a second car, no problem at all. Everyone was helpful, polite, knowledgable, patie schedule a test drive, then we spontaneously decided to test drive a second car, no problem at all. Everyone was helpful, polite, knowledgable, patient without 'overselling' their cars. Great experience! More

Amazing experience! Everybody was so helpful, polite, and professional! Would definitely buy a car there again! professional! Would definitely buy a car there again! More

Fisrt i would like to say Mazda makes a very robust product. They are really competitive with high end European models. And i only can say this because i own one. Service is very easily done through th product. They are really competitive with high end European models. And i only can say this because i own one. Service is very easily done through the Mazda app. Or you can still do it thr old fashioned way a make a call. I like there attention ro detail and i also was expressed to see they test drive all the cars after service. They found a nail in my tire and i didn't tell them i had a leak. This is the level of security you get at Mapleshade Mazda. 644130CA More

This was my first visit to Maple Shade Mazda service department since the purchase of my 2020 CX-5. I had a great experience when I bought the vehicle there and the service department solidified my choi department since the purchase of my 2020 CX-5. I had a great experience when I bought the vehicle there and the service department solidified my choice. The team there were courteous,professional and informative. The work was done quickly and I was sent a video of the circular inspection while i was waiting. I dealt primarily with Cait who did a great job explaining the process. There were two other staff there who were also pleasant and helpful but I did not get their names. I will be returning in the future for my service needs. More

Pandemic Purchase During the pandemic my vehicle of eleven years died on the highway. I am a healthcare worker who could not stay home. I did quite a bit of research on During the pandemic my vehicle of eleven years died on the highway. I am a healthcare worker who could not stay home. I did quite a bit of research on AWD Crossover SUV'S. I was uncomfortable buying a vehicle on the internet and luckily I was able to wait until dealerships opened up by appointment. I visited multiple dealerships and drove all the popular makes including Toyota,Honda,Subaru.Volkswagen and Nissan. I was unimpressed primarily with the style of the vehicles but also with the impersonal feel at these large warehouse style dealerships. I don't need popcorn machines or doughnuts to make me feel good about a purchase. Mazda Maple Shade is not fancy. There were no clowns or video screens with flashing lights. It is part of a family owned business who happen to sell exceptional vehicles. I had a great experience while deciding to purchase a new 2020 CX 5. There were no high pressure sales tactics and no hidden costs. I got a solid price on a highly rated SUV that is fun to drive with style. I've already told some of my coworkers and friends about the vehicle and about the dealership. I'm very pleased with the entire experience. Jeremiah Tucker was my sales representative.He was both professional and courteous. More

tires i stopped to get a quote on tires for my 2016 madza they gave me a quote but not in writing. made an appointment to have 4 new tires and alignment .wh i stopped to get a quote on tires for my 2016 madza they gave me a quote but not in writing. made an appointment to have 4 new tires and alignment .when arrived the would honor the price they quoted. we bought six new vehicles from them and made no difference they lost $800.00 if the dealer ship has changed ownerships it sure shows. More

Very professional and accommodating. I have nothing but good things to say about my experiences with the service department team. My car is always clean and ready when promised. 138470CG good things to say about my experiences with the service department team. My car is always clean and ready when promised. 138470CG More

Great service. Associates are courteous, knowledgeable and efficient. They value my time as a customer, keep me informed of progress or any additional changes to my service. and efficient. They value my time as a customer, keep me informed of progress or any additional changes to my service. More

great dealership for service and purchasing a car. great car dealership and service department. I would purchase a car from them again. They have great loner car program. Good parts department and great car dealership and service department. I would purchase a car from them again. They have great loner car program. Good parts department and waiting area clean with refreshments. More