Maita Mazda

Helpful and patient. I hate buying a new car in general. I created some time problems by having to call my husband to come and bring the check book. I appreciated how Ta I hate buying a new car in general. I created some time problems by having to call my husband to come and bring the check book. I appreciated how Taylor helped in explaining the current models and how they had been updated. I particularly want to thank all personnel who helped with my purchase. Lisa was especially helpful with the paperwork. More

Customer service First time to service my Outback at Miata., certainly won't be the last. My service advisor was Matthew Cole, and he took the time to call me during First time to service my Outback at Miata., certainly won't be the last. My service advisor was Matthew Cole, and he took the time to call me during the day to let me know that the safety check exposed nothing to worry about. My vehicle was serviced, inspected, and had two recall issues dealt with, all in one day. Kudos to Maita and especially Matthew for making the experience easy. More

Fine service I have been dealing with Maita Subaru for over ten years and never dissatisfied. Recently bought my third Subaru -why would anyone buy anything else? I have been dealing with Maita Subaru for over ten years and never dissatisfied. Recently bought my third Subaru -why would anyone buy anything else? Anyway my choice for service, friendly staff and ethical dealing. More

DEFINATELY maybe I was initially referred to MAITA Subaru by the COSTCO AUTO program. I was in the market for a new Outback 2.5i (base). I was quickly contacted I was initially referred to MAITA Subaru by the COSTCO AUTO program. I was in the market for a new Outback 2.5i (base). I was quickly contacted by no less then TWO sales people acknowledging my request. Both Rob Pierce and Sherry Kharrazain were polite and offered every assistance possible in my new car search. Sherry was very quick in issuing my offer for the exact car I had requested. Only one small, itty bitty glitch... THEY DONT ACTUALLY HAVE THE CAR!!!!! The car is due to arrive 12/27... 22 days from my initial request!!!! As I found out, the base models are very sparse in the region, I understand not being able to fill my request. HOWEVER, perhaps the email start with the fact that the cars are NOT in stock!??!?!? Why would I want to make an appointment for a test drive if you won't have anything close to what I am requesting for more then 20 days??? I especially liked being told I could pay $500 as a deposit to hold the car, so when it does arrive... I get first dibs. THE BEST PART: After a simple internet search, I found the car I was looking for at a competing dealer within the region. I bought the car upon inspection. As a courtesy, I called Sherry to thank her for her time and its not her fault that she doesn't have the cars in stock. Sherry was very gracious, HOWEVER, I find it very tacky to ask how much I paid for the car I did get!!!! NOT AT ALL professional! Want to better serve customers? Have cars in stock or be HONEST when you email and state that they are in transit! Regardless of what I paid, the deal occurred because the car was IN STOCK!!!! ENOUGH DEBBIE DOWNER... The Parts DEPT guys are great!!!! Quick, no pressure, and even fast to apply coupons I didn't have access to. More

Simple, Low Stress I got a great car for a great deal. Julie Claspill was very helpful and honest. I left feeling as though I'd got the best deal I could. I got a great car for a great deal. Julie Claspill was very helpful and honest. I left feeling as though I'd got the best deal I could. More

The service department I bought a certified pre-owned 2015 sti from them back in February. The sales team was great. But I'm really impressed with the service department. I I bought a certified pre-owned 2015 sti from them back in February. The sales team was great. But I'm really impressed with the service department. I bought new rims and tires for my sti and the tire shop that was installing them came across lug nuts that wouldn't come off. I called the dealership and they put me in touch with Ben in service. I told him my situation and he said that they had put new tires on the car when it was traded in and couldn't understand why so many lugs nuts were not coming off. He asked me to bring the car in and they would replace the bad studs free of charge. Don the parts guy had to scramble around other dealerships to find more studs because they didn't have enough in stock. They replaced 6 studs free of charge. Thanks service department. More