Mac Haik Chrysler Dodge Jeep Ram at Katy Fwy.

The sales team was great at Mac Haik, but once the vehicle is sold the service team is completely unprofessional. After several attempts to have my vehicle serviced, the problems still exist, and in a vehicle is sold the service team is completely unprofessional. After several attempts to have my vehicle serviced, the problems still exist, and in addition my vehicle was damaged. The service manager accepted no responsibility and directed me to take my service concerns to another Dodge dealership. I have never experienced worse professionalism from a company. Simply stunned. More

Jonski, Aladdin, and Jason (Finance) made the entire car-buying experience genuinely enjoyable. Jonski was patient, kind, and took the time to understand what was most important to me in a vehicle. H car-buying experience genuinely enjoyable. Jonski was patient, kind, and took the time to understand what was most important to me in a vehicle. He also brought the right people into the conversation when it came to financing, which gave my husband confidence throughout the process. Aladdin was straightforward when explaining the available add-ons. He did a great job building value in each option without ever making us feel pressured or oversold. Jason made sure there were absolutely no surprises during the financing and signing process. Everything we had been told throughout the deal was exactly what we received, and he worked through the numbers with us so signing the paperwork was easy and stress-free. Overall, the team was honest, professional, and a pleasure to work with. I highly recommend them to anyone looking for a smooth, transparent car-buying experience. More

I’m a service advisor at an import dealership, so I understand how service departments operate and try to be reasonable when dealing with repairs. Unfortunately, my experiences with Mac Haik have been understand how service departments operate and try to be reasonable when dealing with repairs. Unfortunately, my experiences with Mac Haik have been consistently poor. My first issue was with my Ram truck’s blind-spot monitoring system. It took three separate visits before they diagnosed the problem. During one visit, my dash camera had been left connected, so I reviewed the footage. The technician assigned to my truck spent time sitting in the vehicle arguing with his wife on the phone about financial issues rather than working on the repair. I brought this to the service manager’s attention after the second unsuccessful repair attempt. Every time I got on the freeway, within about five minutes the blind-spot monitoring warning light would come on. They eventually offered free oil changes to try to make up for the experience. Later, I brought my wife’s Jeep in for a rear main seal leak. After the repair, I let the vehicle sit for about 20 minutes and found a puddle of oil underneath it. When I brought it back, they said the lower oil pan was now leaking. After the repair, the Jeep also developed a clunk when shifting into drive. The dealership said they couldn’t find anything wrong, but I eventually diagnosed it myself and discovered the transmission mount had been tightened incorrectly. I loosened it with the Jeep on the ground and retightened it, and the problem went away. A few months later the A/C compressor failed and had to be replaced, which required removing the front bumper. When I picked up the Jeep, I noticed scratches on the grille and several pieces of hardware were missing or loose. I brought it back the following week so they could fix the damage. They attempted to repaint the grille, but the paint job was poor and the scratches were still visible because they simply painted over them. Not long after that, the oil cooler cracked and began leaking oil while the vehicle was sitting at home after a remote start. They replaced the oil cooler, but when I arrived to pick it up there was still oil dripping underneath. The advisor insisted it was residual oil, but there was a significant amount present. When I asked why it hadn’t been cleaned after the repair, the advisor became visibly annoyed. I later brought the Jeep back so they could clean it, but they only sprayed it with water and never used degreaser, leaving oil all over the underside. Another time, the passenger rear axle seal was replaced. With poor workmanship. More

Franklin was amazing he did a great job got me in and out in a timely manner great help finding a discount! in a timely manner great help finding a discount! More

Went by looking at trucks and it was a ghost town, every truck we looked at had fumes in the tank and none were in test driving condition. When I asked about numbers all I got was “ well this is msrp but we truck we looked at had fumes in the tank and none were in test driving condition. When I asked about numbers all I got was “ well this is msrp but we might be able to do a little bit better” but no true pricing. They had zero enthusiasm no desire to make a very easy sell it was like I was wasting their time. It worked out for the best was able to visit Helfman across the street they had all their vehicles in drivable condition so after a test drive and quick negotiation I was on the way with my new vehicle. Things do always workout for the best. If you value time don’t waste it here just go to Helfman and they will treat you right. More

I love Mac Haik! I purchased a Jeep and I love it! I have also gone to them for service like oil changes and they got me in and out. My husband has purchased two truc I purchased a Jeep and I love it! I have also gone to them for service like oil changes and they got me in and out. My husband has purchased two trucks from them with no complaints. Our salesman is Percy Davis. We've purchased all our vehicles from him. He values your time and is very straight forward. You want a quick and painless purchase- give Percy a try! Also shout out to Omar in finance. He is friendly and efficient and has great food suggestions! More