MINI of Tempe

Dropping off a Mini after a lease When we dropped off the Mini after our lease was up the experience was like a " bad break up" . They went over the car with a fine tooth and comb ( w When we dropped off the Mini after our lease was up the experience was like a " bad break up" . They went over the car with a fine tooth and comb ( which was to be expected). There was no hand shake or introduction . We did not get a thank you at the end of the process, they just walked away . The Mini was fun while we had it! But needed something bigger. More

Lightbulb nightmare I went to Mini of Tempe for a simple fix of a lightbulb. Its taken the service department four days to try and figure out how to fix the light. Really I went to Mini of Tempe for a simple fix of a lightbulb. Its taken the service department four days to try and figure out how to fix the light. Really? Its a lightbulb... The first day i brought it in i was told it would be any easy fix and would only take an hour. As other guests brought there vehicles in for maintenance, i waited patiently for an update on my vehicle while i sat in the lobby. I noticed 2 others who had received an update on the status of their vehicle as i i still waited without any info on what was happening on my vehicle. Over two hours later they finally informed me that they located the problem and would have to hold my vehicle over night because they didn't have the part to make the repair. I understood the situation and they were kind enough to give me a loner vehicle. The next morning they gave me a call that my vehicle was fixed and ready to go. I headed over to the dealership shortly after to retrieve my vehicle and pay for a very expensive fix for a lightbulb. I inspected the vehicle and the light was working. I drove it home and once i arrived i decided to check it again and noticed my fog light was flickering and shortly after my headlight went out again. With a little disappointment and frustration i called the dealership back and they asked me to bring in back in. So i drove back there to give them my vehicle to look over once again without even an apology they took my vehicle to diagnose the problem. The next day they called me back and have the nerve to tell me that they found the problem and that i was a bad lightbulb. They didn't have the bulb for my vehicle in stock yet the knew that it was a bad lightbulb...I informed them that i have a brand-new lightbulb in the passenger door of my car that they can install if they feel that that is the problem. I also mentioned to them though that i know its not a bad lightbulb because the fog light and the headlight were flickering and then both went out. I'm no pro but it sounds like a wiring issue to me. All in all it doesn't seem like they know what the problem is and they are just replacing random things until the problem is fixed. Aren't these trained professionals? Should they know how to fix a simple light problem. If i wanted to play the guessing game i would have tried to do the repair myself. Terrible and unprofessional and extreamly disappointed in the professional work i was expecting to receive. More

Customer Service Fail I'm not sure what is going on with the service department at Mini of Tempe lately, but I have received a complete lack of customer service and follow I'm not sure what is going on with the service department at Mini of Tempe lately, but I have received a complete lack of customer service and follow through from their service consultants. I have been dealing with trying to get my windshield replaced under warranty for over a month. The first response was "we don't replace windshields under warranty", my reply "you don't replace defective parts?" Their response was to have me call Penske glass and have them look at it.... Ok...and then what? So after I nudged them in the right direction they finally sent Penske glass over to our house assess the damage. Once the technician looked it over he agreed that it was a stress crack and would pass on the information to Mini. Fast forward 8 days later, on Saturday morning, I finally received a call from service saying they were going to replace the windshield under warranty and would check with the glass company to schedule a mobile repair. It's now Wednesday at 10:00am, still no call. I called the service department and got and I'm sorry I'll have Penske call you to schedule the repair. The following Monday morning I finally receive a call to schedule an appt., said they would call back to confirm. No call back, called to confirm, said they were waiting on Mini to provide them with a repair order number and the service consultant who had been helping me was out for the week. Long story short, made one more phone call to Mini and Josh stepped up and took care of it. The windshield is supposed to be replaced tomorrow. It's pretty sad, as the customer, I had to bird-dog the whole process while being treated as if my problem was insignificant. More

This is a great place to buy a car. Aaron Floman has customer satisfaction skills that are second to none. You are treated with respect and dignity. For all you ladies that are looking to buy a mi customer satisfaction skills that are second to none. You are treated with respect and dignity. For all you ladies that are looking to buy a mini cooper, Mini of Tempe also has a "woman" as the General manager" This alone says you will not get the usual run around from a dealership. We highly recommend this store. More

Dropped it off w/o a chip on the windshield and told me it was before service. Really? Did a customer walk around without the customer? It doesn't make any sense. Is it a cheap fix? yes but the chip was no it was before service. Really? Did a customer walk around without the customer? It doesn't make any sense. Is it a cheap fix? yes but the chip was not there when the car was droped off. NO CUSTOMER SERVICE FROM THE SERVICE MANAGER! More

This place is as bad or worse than their sister shop in Scottsdale, they act like they are doing you a favor by selling you a MINI. I cant wait until the new Tucson branch opens next week, I hope they real Scottsdale, they act like they are doing you a favor by selling you a MINI. I cant wait until the new Tucson branch opens next week, I hope they really take over the buisness. I you need a great MINI and a huge selection go to Cali or Vegas, thay have twice the choice at a LOT better price on the wallet. More

The dealership put as gasket on wrong which cased problems and I was refunded the cost of the service and given a loaner while it was fixed. problems and I was refunded the cost of the service and given a loaner while it was fixed. More

Mini of Tempe is an amazing dealership. My service advisor Doug O'Donnel has always been gracious, patient and accommodating. I recently had a high level service issue that ran all the way up to the G advisor Doug O'Donnel has always been gracious, patient and accommodating. I recently had a high level service issue that ran all the way up to the General Manager, Michelle Petrenko. She delivered off the hook world class customer service! Her follow up, timely assistance, results oriented approach and empathy are unheard of in your current view of car dealerships. I would HIGHLY recommend this dealership to anyone considering a MINI. The mold has been broken for me, this dealership acts more like Apple than a car dealer. I will be a long term fan of MOT! Go see for yourself! Greg More

Mr. Harvey was extremely informative and helpful, he was patient in showing me everything i needed to know about the my MINI, he also proceeded to introduce me to most of dealership staff, so whenever i nee patient in showing me everything i needed to know about the my MINI, he also proceeded to introduce me to most of dealership staff, so whenever i needed something i would know who to talk to. Thanks Gary. More