MINI of Stevens Creek - Service Center

Everyone is always very nice. Good coffees. Nice lounge but need more comfy seats...not more as in number of, but more COMFORTABLE. They are kind of hard and when waiting for 4 pl Good coffees. Nice lounge but need more comfy seats...not more as in number of, but more COMFORTABLE. They are kind of hard and when waiting for 4 plus hours it's a bit much. More

I’ve been coming to this dealership for oil changes and maintenance for my mini ever since I bought it from them 2 years ago. All of my experiences have been extremely pleasant and my wait times have been maintenance for my mini ever since I bought it from them 2 years ago. All of my experiences have been extremely pleasant and my wait times have been much shorter than they have been at any other service center. I also love how clean my car is after they work on it. I would recommend this service center to all my Mini owners. More

Good friendly place. Always helpful and to the point. We always bring our Mini back here for service needs. Always helpful and to the point. We always bring our Mini back here for service needs. More

Overall, it’s good. Service and staff were all good as expectations. It took longer to finish my service so I took off 1 star. Service and staff were all good as expectations. It took longer to finish my service so I took off 1 star. More

Good service! Had good experience! People are friendly and helpful there! I Would recommend this place to others. Had good experience! People are friendly and helpful there! I Would recommend this place to others. More

My service advisor Simon Loretto was both courteous and professional. He also had a great sense of humor. Made the interaction fun. I was from out of town and had to wait for the car to be serviced. Si professional. He also had a great sense of humor. Made the interaction fun. I was from out of town and had to wait for the car to be serviced. Simon had the car cleaned and ready to go much earlier than expected. It was a great experience. More

Bad experience throughout the process. 1. Called 5+ times and emailed a couple times after made the reservation online, but never heard anything back. 2. I bought the extended warran 1. Called 5+ times and emailed a couple times after made the reservation online, but never heard anything back. 2. I bought the extended warranty 3 years ago which covered breaks replacement as well, but they denied the coverage on break at first. Luckily I still have the original agreement which clearly mentioned the breaks in the terms. After I showed the proof, they didn't respond until I went to their desk to check it. Then they said that the breaks were still at 70% so they could not replace them, while I was told that I could request breaks to be replaced at least once during the coverage period when I purchased the pricy ($2k) warranty. And in the final repair report, it said that the breaks were at 50%, not 70% at all. Obviously, they just tried everything they could to avoid their cost. 3. The final report also mentioned about a crack in the engine suspension which costs over $2k to repair. And they told me that it could be covered within the first 5yr. However, I recalled that last time I was also told about this issue verbally while it was still within the first 5yr of my mini, but the technician didn't tell me that it was covered at that time. 4. I was told about 3 hours waiting time upfront, but it took 5 hrs eventually without any notice in the middle until I asked about it. Won't recommend this shop, and please don't trust any extended warranty plan they try to sell you. More

I leased a 4 door hardtop mini 3 years ago and not only have i loved the car (and decided to keep it), but also the service was really excellent. They were always on time, did great work, explained when an have i loved the car (and decided to keep it), but also the service was really excellent. They were always on time, did great work, explained when and why my wheels needed to be changed, even only used soap and water to clean the interior bc of my allergies - and they were really nice. When a big part of your car experience is counting on the service, their quality and attention to customers means a lot. More

Great communication from Johny. Thanks for keeping me informed and being flexible on my options! Thanks for keeping me informed and being flexible on my options! More

Not a good customer service, eve time I call to check on the status of my car, nobody answers and never return calls. When I’m at the dealer, nobody asks if I need any help. They are all together in one de the status of my car, nobody answers and never return calls. When I’m at the dealer, nobody asks if I need any help. They are all together in one desk just talking and laughing. When finally someone answered me, he didn’t know what was going on with my vehicle. And he said I’ll find out what’s going on and I’ll call you back. Not good More