MINI of Darien

I'm driving my 5th MINI from MINI of Fairfield for a reason, they're excellent. The sales staff has always been great to deal with - Joy being the most recent, she's terrific, highly recommend - and the reason, they're excellent. The sales staff has always been great to deal with - Joy being the most recent, she's terrific, highly recommend - and the service I've enjoyed over the past 16 years has been the best. I was very sorry to learn Service Manager John Corcoran retired, as he was the most competent and professional auto service manager I have ever dealt with. Hopefully the very high standards John set for his team will continue at MoF Service. The only criticism I have of my recent PM service would be the excessive number of notifications they sent me via text, voicemail and email reminding me of my scheduled service. Yes, notifications are a great idea, 10 of them in the days preceding my service was not only unnecessary, it became intrusive. One or two is all we need...BUT, since this is my only complaint, they get my highest recommendation, thanks MoF! More

The service group at MINI of Fairfield County is great! Very caring and helpful. When it came time to return my leased vehicle, they handled it really well. Very caring and helpful. When it came time to return my leased vehicle, they handled it really well. More

My whole service experience from the loaner Mini offered to to the price they quoted me was spot on! I love dealing with Mini of Fairfield to to the price they quoted me was spot on! I love dealing with Mini of Fairfield More

Vincent did an excellent job handling our concerns. sorry i dont have any other words to describe this review review review review review review review review review i dont have any other words to describe this review review review review review review review review review More

My first experience financing a car and they made it easy and pleasant. Thank you for your patience and great customer service. Very freindly staff. and pleasant. Thank you for your patience and great customer service. Very freindly staff. More

Excellent. My last 3 cars have been Minis. Service very helpful and supportive. Scott & John especially. Plan to continue buying Minis as long as they're sold. helpful and supportive. Scott & John especially. Plan to continue buying Minis as long as they're sold. More

I had no problem with the annual service appointment. I waited for the car instead of taking a loaner and the service department accommodated me. Unfortunately their internet was out. waited for the car instead of taking a loaner and the service department accommodated me. Unfortunately their internet was out. More

poor customer service My Girlfriends family recently visited us from Boston MA and we noticed severe damage to one of her front tires on Friday July 3rd. I recommended she My Girlfriends family recently visited us from Boston MA and we noticed severe damage to one of her front tires on Friday July 3rd. I recommended she called Mini of Fairfield. The recovery truck showed up around 4.30 on Friday July 3rd. We totally understand it was Friday afternoon on a holiday weekend so she was comfortable of not needing her car all weekend. She was assigned a service advisor called Peter who from the onset could not provide her a clear timeline of when the one tire would be replaced so she could collect her Mini and drive back to Boston. She spoke to her advisor on Monday morning and he informed her the tire was here and that they would get to her car at some point today before they close at 6pm. She asked for an indication of time so she could plan her trip back to Boston as she had to work Tuesday morning. Peter's response was: " it would be done before 6pm", suggesting she plan on 6pm. In addition to this appalling service he tried to up sell her a bunch of other work to her car that he in his wisdom decided she needed! I saw no relevance to his time off last week, and . This conversation that i overheard was at 1pm. I then called and asked to speak to her advisor. I was very polite and he gave me the same answer - we close at 6pm. I explained to him it is one tire and she has to travel back to Boston. His response was "i was off work all last week it will be done by 6pm". I saw no relevance to his time off last week, and subsequently i called back and asked to speak to his manager (the service manager i am assuming). I received the same answer from Peter's manager..."the tire will be changed by 6pm" I feel responsible for recommending she take her car to Mini of Fairfield. I am embarrassed and will never recommend anyone send the vehicle for any service here or even to buy a car from Mini of Fairfield. I sincerely hope the GM of this dealership is informed of this poor customer service from his service department. Thanks to this poor customer service Mrs. Lee did not arrive home back in Boston until 9pm Monday night. I wish i had of recommended she go to Town Fair tire. Her car would of been ready Saturday ! More