MINI of Allentown

These guys FREAKING ROCK! My husband and I purchased our first Mini 8 months ago from Matt, and had to come back and get another one! We absolutely love this dealership and the people who work there! Matt w first Mini 8 months ago from Matt, and had to come back and get another one! We absolutely love this dealership and the people who work there! Matt was wonderful as usual and the girls, Elyse and Mary in Finance were awesome. We always refer people to these guys and will continue to do so for EVER! Thanks again for such a wonderful experience and a great time. Keep ROCKING GUYS! Cheers More

Overall I had a very good experience, Lauren was very professional and easy to work with. I felt like we worked well together on price and got to a point that I felt was fair. professional and easy to work with. I felt like we worked well together on price and got to a point that I felt was fair. More

I was really interested in a Mini. Went to dealership and walked around for 25 minutes. No one said anything to me. No one else was in showroom. I finally walked to Mary Smith's office and asked for a manage walked around for 25 minutes. No one said anything to me. No one else was in showroom. I finally walked to Mary Smith's office and asked for a manager. She told me she was and was there a problem. Yes I said. Are you interested in taking care of a potential new customer. She went and located Lauren to handle my questions and take me on a test drive. Very knowledgeable sales person. Nice ride. Probably would have needed to order a new one for me. I was willing to wait. Came back 5 days later with my wife and my trade. Lauren took my wife for a ride. My wife was impressed. Suggested they look to possibly locate one close to my needs. She said she would on Monday (it was Saturday) and the showroom again was empty of potential customers. I said did they want to look at my trade in since I had it with me. Lauren said no, not until I was ready to place an order. Well, it WAS my 2nd visit. My wife was with me a liked the car too. But Lauren appeared not to be ready to "sell" me a car nor look for one for me. On Monday she never called with what was in inventory, if any. On Tuesday I called for Lauren only to be told she was on her day off. I later spoke with another sales person and suggested that someone needed to get back to me by 2PM and this is what I was thinking about as far as a discount and trade in value. No one called me back. Later, after 2PM I again called and spoke to the other salesperson and he was surprised that no one called me. I agreed to show up the next day with my trade again. But the next morning before I left my house Lauren called to tell me that they were no where near the amount I was looking for my trade in (which they never looked at) and no where near the discount I was asking for. In fact since the day before when I spoke in the afternoon with the other sales person and told him what another car dealer was offering me for my trade he suggested I "sell the car to that dealer and bring the money to the table." So I was ready to buy, they were not ready to consider any form of deal. Almost like the expression, "You don't want to buy a car do you!" (statement, not a question) Be prepared to pay list price and a low trade if you go. More

Lauren was a true delight to work with in the car buying process. What is usually a very grueling process was in fact an excellent experience that resulted in a very good deal for us. She has a true passio process. What is usually a very grueling process was in fact an excellent experience that resulted in a very good deal for us. She has a true passion for the Mini and it shows and it's contagious. My compliments. More

The biggest reason I gave the ratings I doid= above is for the fact at the end of my purchase I felt the people I worked with could be considered as friends comepared to just people I bought a car off of. for the fact at the end of my purchase I felt the people I worked with could be considered as friends comepared to just people I bought a car off of. Amazing service, and very Helpful. Mike Aumann was a pleaser working with. After the sale, the customer servie has contunied with great serive. More

The process of buying a new vehicle is, for me anyway, a slow and torturous one, filled with some shady salespeople and then some good ones too. Lauren Leabman, my Motoring Advisor at MINI of Allentown, fa slow and torturous one, filled with some shady salespeople and then some good ones too. Lauren Leabman, my Motoring Advisor at MINI of Allentown, falls into a third category which is exceptional! Lauren was super friendly and very enthusiastic! You can tell she loves her job. Lauren was never pushy she just let me be wowed by this superb vehicle ( a MINI hardtop S ). We discussed the available stock and I decided to custom order my vehicle, not a problem! Lauren guided me through this process and kept in touch as my car was being assembled, through ocean transport and up to dealer delivery. Lauren was always available to answer questions and help me in any way possible, even after the sale! Price negotiations went very smoothly and I felt that I got a good deal. When it came time to pony up the dough, Elyse Greim, MINI's Finance Coordinator, was wonderful to work with! She shares Lauren's enthusiasm and made the whole transaction, well gosh darn it, FUN!! I must also mention Rob Migliaccio, MINI's Service Manager, who went above and beyond to ensure my vehicle was in tip top shape! Even though I live 70 miles from this dealership, NO ONE will ever touch this car except for Rob and his crew! Overall, 11's for everyone, they were all outstanding to work with!!! Oh and as for the car...you've got to test drive a MINI!!!!!! John M. Clark's Summit, PA More

Staff was friendly, informative, and responded quickly to all my questions. My MINI Cooper Hardtop was a custom order and the car was delivered in advance of the originally estimated delivery date. Financing all my questions. My MINI Cooper Hardtop was a custom order and the car was delivered in advance of the originally estimated delivery date. Financing was handled seamlessly through MINI Financing and I received a very competitive interest rate. The vehicle was delivered in beautiful condition and features were explained thoroughly in a friendly, unhurried manner. I would recommend this dealer to anyone in the Lehigh Valley area interested in purchasing a new or used MINI. More

From the first e-mail communication with Lauren, she was very professional, responded quickly, accommodating and just very pleasant. When I finally was able to go to the dealership, she me at the door with very professional, responded quickly, accommodating and just very pleasant. When I finally was able to go to the dealership, she me at the door with a smile and very positive greeting. I would have to say Lauren is VERY knowledgeable has a GREAT personality and I just LOVED working with her. The finance rep, Alyse...OMG she also was very friendly, knowledgeable and was just amazing to work with, she worked with Lauren to know exactly what I was looking for in a payment and met it very quickly and painlessly! Both of these ladies expressed so much passion for MINI, their jobs and their customer service! I will definitely brag about my dealings with them as much as I plan on bragging about my new 2012 MINI that I just LOVE!!!!! More

I am very pleased with the attention to detail and excellent service I got from everyone at MINI of Allentown. My motoring advisor, Matt Murphy, was there for me at every turn...from my initial cold c excellent service I got from everyone at MINI of Allentown. My motoring advisor, Matt Murphy, was there for me at every turn...from my initial cold call to today, when he accompanied me to my new car and watched me drive away. Matt was highly professional and personable and was a huge source of information and assistance. I truly could not have figured it all out without him. I highly recommend the dealership and highly recommend Matt in particular. Today I met Elyse Greim, who walked me through the maze of purchase. She, too, was patient, professional, and very efficient. It was alltogether the most positive car buying experience I have ever had...from the first look to the last drive away. More