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M'Lady Nissan

Crystal Lake, IL

Overview
Reviews
Vehicles
4.9
1,282 Reviews
Call Dealership (815) 683-3078
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5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,282 reviews

November 20, 2023

I really enjoyed how they made me feel comfortable and I appreciate the dedication they put in to help me out! More

by Munecobonito03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Vazquez
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Nov 21, 2023 -

M'Lady Nissan responded

Thank you for taking the time to leave your feedback! We greatly appreciate your kind words about your experience at our dealership. We're thrilled to hear that our team at M'Lady Nissan made you feel comfortable and provided dedicated assistance. Ensuring our customers feel at ease and supported throughout their visit is important to us, and we're delighted that we could assist you effectively. If there's anything more we can do to further enhance your experience or if you have any additional feedback to share, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help. Thank you for choosing M'Lady Nissan. We hope to have the pleasure of serving you again in the future! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan

November 17, 2023

Anthony was Awesome! Even though there was a mix up, he did his best to give us a great experience! Highly recommend him!! More

by rachaelmh96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Murphy, Severo Gonzaga, ANTHONY BARBARO
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Nov 18, 2023 -

M'Lady Nissan responded

Thank you for taking the time to share your recent experience with Anthony on DealerRater! Your feedback is greatly appreciated. We're thrilled to hear that Anthony provided you with an awesome experience, despite any initial mix-up. At M'Lady Nissan, ensuring our customers have a positive and memorable experience is our priority, and we're delighted that Anthony went above and beyond to make sure you had a great experience. Your recommendation means a lot to us. If there's anything else we can do to further enhance your satisfaction or if you have any additional feedback to share, please feel free to reach out. Thank you for choosing M'Lady Nissan. We look forward to serving you again in the future! Warm regards, Kamil Zlahoda Sales Manager M'Lady Nissan

November 15, 2023

I am a returning customer, traded in my 2021 Rogue for 2024 Murano. This dealer has a large selection of vehicles. More

by RKL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Ruiz, Brandon Mason
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Nov 16, 2023 -

M'Lady Nissan responded

Dear RKL, Thank you for being a returning customer at M'Lady Nissan and for sharing your recent experience with us. We sincerely appreciate your loyalty and trust in choosing us once again for your automotive needs. We're delighted that Luis provided you with exceptional service during your recent trade-in of the 2021 Rogue for a 2024 Murano. Ensuring a smooth and satisfying transition between vehicles is vital, and we're glad Luis made this process seamless for you. Your feedback about Luis earning 5 stars while the overall dealership received 3 stars is important to us. Your satisfaction with our dealership as a whole is our ultimate goal, and we'd like to understand more about your experience to ensure we continue to improve. If there are specific areas where we fell short or aspects where we could enhance our services, we'd greatly appreciate hearing from you. Your insights are incredibly valuable as they guide us in providing the best experience for our customers. Please feel free to call us at 815-459-2288 to discuss your experience further. We value your feedback and want to ensure we address any concerns you may have. Once again, thank you for your continued trust in M'Lady Nissan. We're committed to continually raising the bar and providing you with exceptional service in all aspects of your automotive journey. Looking forward to serving you again in the future. Warm regards, Kamil Zlahoda Sales Manager M'Lady Nissan

November 14, 2023

George was very helpful in the purchase decision and was receptive to the circumstances we needed to make a deal More

by davebondy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey 5/5, Drew Westermeyer, George Vazquez
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Nov 16, 2023 -

M'Lady Nissan responded

Dear Dave Bondy, Thank you for taking the time to share your recent experience with us at M'Lady Nissan. We greatly appreciate your feedback regarding George's assistance during your purchase decision. We're thrilled to hear that George was helpful and receptive to accommodating the circumstances that were important in finalizing your deal. At M'Lady Nissan, our team strives to ensure that every customer feels supported and valued throughout their car buying journey. George is an integral part of our commitment to providing exceptional service, and we're delighted that he was able to assist you effectively. Your feedback is invaluable to us as it helps us understand what we're doing right and where we can improve. If there are any additional insights you'd like to share or if there's anything else we can do to enhance your experience further, please feel free to reach out to us. Thank you for choosing M'Lady Nissan. We look forward to serving you again in the future. Warm regards, Kamil Zlahoda Sales Manager M'Lady Nissan

November 10, 2023

This is my third car purchase at M'Lady Nissan. The Sales Team is friendly and eager to help, thanks Hugo. Randy, worked to get me the best financing deals. And, the Sevice Department is great abou More

by MyraM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Visconti, Hugo Duran, Randy Delrosario, Drew Westermeyer, Ryan Marciciak, Scott Hoak
Report | Print
Nov 14, 2023 -

M'Lady Nissan responded

Hi MyraM, Thank you for being a loyal customer! We're thrilled to hear about your positive experiences with our sales team, especially Hugo, and Randy for securing excellent financing deals. Additionally, we're delighted that Scott and our service team provided you with prompt and friendly service. Your continued trust in us means a lot. We're here whenever you need assistance or have any questions. Thanks again for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan

November 09, 2023

Luis was awesome, he made made everything quick and smooth. I will me referring him to family and friends. More

by Jgggarcia89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Ruiz
Report | Print
Nov 14, 2023 -

M'Lady Nissan responded

Hi Jgggarcia89, Thanks for sharing your experience! We're glad Luis provided you with a quick and seamless process. We appreciate your trust in us and your willingness to recommend him to your family and friends. Should you or anyone you know need assistance in the future, we're here to help. Thanks again for choosing us at M’Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan

November 08, 2023

Luis was WONDERFUL! ! He took so much time explaining everything to me and really made sure I was comfortable with the car and showed me how everything worked. He was rea More

by char-6272
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Luis Ruiz
Report | Print
Nov 14, 2023 -

M'Lady Nissan responded

Dear char-6272, Thank you for sharing your experience! We're thrilled to hear that Luis provided such exceptional service and made your car-buying experience amazing. Your recommendation means a lot to us, and we're glad Luis could assist in ensuring your comfort and understanding of the car's features. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your feedback and hope you enjoy your new car! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan

November 08, 2023

M’Lady made sure I was satisfied in my new vehicle and the process was durable and pain free. I purchased my new vehicle in July of 2023 & I have had no issues with the vehicle. I love the vehicle and the More

by Precious
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville, Scott Ryan, Bryan Murphy, Vanessa Williams
Report | Print
Nov 14, 2023 -

M'Lady Nissan responded

Hi Precious, Thank you for sharing your fantastic experience! We're thrilled to hear that you had a smooth and satisfying purchase process with us at M’Lady Nissan. It's great to know that you're enjoying your new vehicle and that our customer service exceeded your expectations. We appreciate your recommendation and look forward to continuing to serve you with the same level of excellence. If you ever need anything else, feel free to reach out. Thanks for choosing M’Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan

November 04, 2023

It was a great experience! I got all the help and support needed in choosing the right car for me. More

by ms
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Gilhooly, Patryk Malinowski, Jay Alvarez, ANTHONY BARBARO, George Vazquez
Report | Print
Nov 14, 2023 -

M'Lady Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear about your fantastic experience at our dealership. Providing exceptional service and assistance in choosing the right car for our customers is our top priority. If you ever need further assistance or have any questions, don't hesitate to reach out. We appreciate your trust in us and hope to see you again for all your automotive needs! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan

November 03, 2023

Great experience even though I was a little skeptical at first never having bought a car sight unseen the dealership was straightforward and honest sold me an excellent car and Anthony the salesman and driv More

by samalread47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Obenchain, ANTHONY BARBARO
Report | Print
Nov 03, 2023 -

M'Lady Nissan responded

Thank you, Sam, for sharing your experience with us. We're delighted to hear that your car buying experience with us was great, even if it was a bit unconventional. Anthony and the team are dedicated to providing honest and professional service. If you ever need assistance or have questions in the future, please don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again. Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan

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