Luther Kia of Inver Grove

Maria is one of a kind. She went through all the inspections with me and let me know exactly what the techs would do to my car. Her customer service skills are top notch and her smile puts a new mea inspections with me and let me know exactly what the techs would do to my car. Her customer service skills are top notch and her smile puts a new meaning to service with a smile. Thanks Maria! More

I first came to this Kia dealership because I was in the market for a new car and the Kia Sorrento had caught my eye. Many of my family members usually go with Toyota vehicles and use a dealership in the so market for a new car and the Kia Sorrento had caught my eye. Many of my family members usually go with Toyota vehicles and use a dealership in the south metro that has always gave them great customer service for years. I wanted to try out this dealership because I noticed they had a large section and it was centrally located. I met one of the sales associates Mike Kelly when I walked in the door and I knew from the beginning that I was in great hands. He was a very genuine and patient person who really listened to what I wanted. I told him exactly what I wanted and he found the perfect match. He didn’t try to sell me something that was out of my price range and he was very knowledgeable about the car and my different options. He didn’t pressure me at all and a few days later I was back after a horrible experience at another dealership that had very different approach with high pressured sales. They didn’t really listen to what I wanted and didn’t have as good as customer service as Luther Nissan Kia. Mike Kelly is definitely a great asset to this dealership and I was beyond satisfied with his customer service. He was one of the main reason I came back because I was comfortable buying a car from him. Raul Tirado helped us out a lot with our financing. Before I came into the dealership I got approved from a credit union for an amazing rate and Luther Nissan Kia was able to beat them. I was shocked that they could give me a better deal because so many people have this perception that credit unions are the best for interest rates. Raul was all around a great person to work with and it was very clear that Raul had a wealth of knowledge of all aspects of the car business. He also listened to exactly what we wanted and found a comfortable payment that I could work with. He sold us a warranty and oil change plan that was an unbelievable deal. Even though we many questions he was very patient. He has unbelievable customer service skills and made me very comfortable with my decision. It’s very clear that he is a huge piece of the puzzle that makes Luther Nissan Kia a huge success. I would finance a car from him every time because he is honest and cares about the customer. He was great to work with and we really enjoyed the financing process. Even though we got an awesome deal on the car, warranty package and maintenance bundle, we also got excellent customer that exceeded our expectations from Mike Kelly and Raul Tirado. They really separated themselves from the rest. Its people like them that really make a great experience overall and give customers a comfort when they go buy a car. I could have got a car from anywhere but these two guys really were the icing on the cake why I chose not only this car but also this dealership. I will forever buy a car from this dealership and recommend it to friends and family. More

Andrew helped me out when a alert for low tire pressure came up. Got me in the same day and even was able to get the oil change done so I didn't have to come the following week. Always pleased with the s came up. Got me in the same day and even was able to get the oil change done so I didn't have to come the following week. Always pleased with the service department: Michael Wagner, Adam, Andrew and Scott. Always helpful. Thanks so much. More

Cool Hand Luke - you're the best!!!!!!!!!!!! Thanks Cool Hand Luke - you're the best!!!!!!!!!!!! Thanks for making the purchase of our Nissan Frontier pickup a great experience. Kudo's as well to yo Cool Hand Luke - you're the best!!!!!!!!!!!! Thanks for making the purchase of our Nissan Frontier pickup a great experience. Kudo's as well to your F&I guy - Eric. I would definitely come back and buy another vehicle from you, Luke. More

I visited the dealership on two different occasions looking at the vehicle, both times I was greeted by employees who seemed to actually care that I took the time to visit. Craig was a good guy to work looking at the vehicle, both times I was greeted by employees who seemed to actually care that I took the time to visit. Craig was a good guy to work with. I would recommend this location again. More

I had the best experience working with these gentlemen, and trust me it was a hard getting me out of my truck that i still owed money on. However they worked day and night on this and was able to get me ap and trust me it was a hard getting me out of my truck that i still owed money on. However they worked day and night on this and was able to get me approved!!! Driving away is something that i loved, and very dependable for the next few years to come. More

This is the 2nd time I have had an opportunity to experience the great customer service team in Inver Grove Heights. 3 years ago I experienced the above and beyond kind of customer service we all experience the great customer service team in Inver Grove Heights. 3 years ago I experienced the above and beyond kind of customer service we all hope for. Now 3 years later, ready for a trade, I made a call to Jeff, who again was willing to accommodate my hours, he set up a 9am appointment for me the next day (Saturday) and by 1pm the same day I was driving away in my new vehicle. Eric Nieves the finance manager and Jeff made my purchase effortless and fun. Wow! A customer service experience both effortless and fun! More

First time here and great service on my car friendly service department!!! This location will be my new home away from home! See ya soon!!! service department!!! This location will be my new home away from home! See ya soon!!! More

Traded in our 2011 Kia Sorento for a 2014 Kia Sorento. The sales folks and staff were great, excellent follow up and very knowledgeable. We were considering a Optima as well and they gave us many options The sales folks and staff were great, excellent follow up and very knowledgeable. We were considering a Optima as well and they gave us many options to view both vehicles and ultimately helped us buy our Sorento. I emphasize "Helped Us Buy".....no high pressure sales tactics which is nice! Thank you very much! Shane L More

The service was exceptional. From the polite, friendly and TIMELY (right at my scheduled time - no waiting!) greeting, to the explanation of what would be done, to the greetings from people as I entered t and TIMELY (right at my scheduled time - no waiting!) greeting, to the explanation of what would be done, to the greetings from people as I entered the showroom. It's almost like you know these people personally! Once my service was complete, Ryan explained what was done and scheduled my next appointment so I could get it on my calendar and not have to think about it. I was very impressed. More