Luther Kia of Inver Grove

From the people answering the phones to the service employees no one seemed to have the correct information. My vehicle was here almost 4 weeks and for majority of the time no one knew where my vehicle employees no one seemed to have the correct information. My vehicle was here almost 4 weeks and for majority of the time no one knew where my vehicle was nor the status of the service. On one occasion I tried to call for an update and was hung up on 4 times! I have all my routine maintenance done here but after this experience it makes me doubt my choice in this dealership. When I last called to check on its status, already knowing it had been sitting at the dealership for 3 days because I saw it and even retrieved something from it, My call was promptly sent to the service dept. The woman doubted my call and said " well are you sure you didn't get a voicemail or something?". Last time i checked it was your employees at the dealership that lacked skills in phone operation. If it wasn't for my persistent check ups on my own car it may very well had been springtime by the time it was returned to me. More

This service center was helpful, friendly, courteous, and prompt. The high quality service was wonderful. I would recommend it to others. Very good attention to detail and customer service. prompt. The high quality service was wonderful. I would recommend it to others. Very good attention to detail and customer service. More

Great experience! Scott and everyone at the dealership were very nice to work with. They answered all my questions and helped me find the perfect car. were very nice to work with. They answered all my questions and helped me find the perfect car. More

Greg Isham took care of scheduling, loaner and provided me a detailed description of the work to be done and the pricing. The repairs were completed in a reasonable timeline and the vehicle is now perform me a detailed description of the work to be done and the pricing. The repairs were completed in a reasonable timeline and the vehicle is now performing well again. Thank you to everyone involved in making this a comfortable experience. More

Adam is just a stellar advisor, he remembers clients and greats them in a very friendly way. Scott is very detailed and friendly as well, he went over the work report and vehicle report very well. greats them in a very friendly way. Scott is very detailed and friendly as well, he went over the work report and vehicle report very well. More

Came from 494 at 5:00PM with transmission slipping problems and within an hour I got a loaner and a promise that they would contact me next day with a evaluation of the problem and solution. I recieve problems and within an hour I got a loaner and a promise that they would contact me next day with a evaluation of the problem and solution. I recieved just that and recieved repair the following day, bravo,and Thank you. More

The whole car shopping and buying experience was great! The sales staff was wonderful and we did not feel pressured into buying. The finance experience was also great. Everything was explained and all ou The sales staff was wonderful and we did not feel pressured into buying. The finance experience was also great. Everything was explained and all our questions were answered. This is our first Nissian and judging by the way we were treated at Luther Nissian, it won't be our last. Barney and Mary D. More

I delt with Scott Nemitz today .I told him what my problem has been for the past 30,000 miles on my Nissan Altima. I have delt with other service advisors about the problems with the brakes squeling o problem has been for the past 30,000 miles on my Nissan Altima. I have delt with other service advisors about the problems with the brakes squeling on the car. Scott took care of the problem today on the rear brakes, and hopefully the problem is solved. The front brake parts are not in stock,they will be in soon. I hope this solves the problem. We will find out when the parts are put in. Scott deserves a A+ on his service today. Thankyou Jon White More

The customer service was excellent. The price was a little high but they explain everything well up front. Techs seemed knowledgable and didn't push unnecessary repairs. little high but they explain everything well up front. Techs seemed knowledgable and didn't push unnecessary repairs. More

I have been a customer with this dealership for years. What I like most is the honest answer about the cars and what they have to offer. I might not see something when I come in sometimes; and the sale pe What I like most is the honest answer about the cars and what they have to offer. I might not see something when I come in sometimes; and the sale person does not just try to force anything on you to make a sale. Their goals is to make sure when you come in that you get what you looking for or introduce you to other option that you may not of have consider or heard about. This helps gain my trust when I am looking for another vehicle. I know that the customer is important here and it not only about the sale. When the customer satisfy they will spread the word were about were a person should go and by their next car. This is how long relationship being with the customer and the dealership. Luther is the place I do not hesitate to say were I will purchase my vehicle because of the honesty and the professionalism of the staff. From the being when you step on the lot to going in the door. Most dealership the staff will run the other way or they do no not greet the customer. One more item is when you need your car service; the dealership makes it convenience for a person to come in after work and after 9:00 pm. The dealership makes it accessible for a person not to miss work and to make later appointments. These are some of the reason why I enjoy coming to this Luther Nissan Kia, Inver Grove Height dealership it no sharp square corners; it a well rounded organization. More