Luther Kia of Inver Grove

I purchased my Kia Sorento from Joe Ray back in July 2013 (he was excellent, and very helpful by the way). I brought my vehicle in a couple of times for oil changes and had a remote starter installed about a (he was excellent, and very helpful by the way). I brought my vehicle in a couple of times for oil changes and had a remote starter installed about a month ago, but this most recent time was because my vehicle stalled while driving. You can imagine the anxiety and fear with having to continue driving knowing this had happened once; who's to say it won't happen again? I called Luther first thing in the morning and spoke to Greg Isham. I explained to him that the other Kia dealership in WBL said I would be charged for any time they have in to the vehicle if they find an electrical problem due to the viper remote starter that Luther had installed (since Barnett wasn't the ones who originally installed the viper, they reserve that right). Greg was very understanding and helpful and told me to bring it in and assured me I would be "taken care of". I dropped it off on Monday morning. Adam called me later that afternoon and said that they couldn't find anything wrong, as it wasn't registering on the computer and they test drove it a few times, but couldn't duplicate the issue. He then said that they weren't comfortable giving it back yet and asked if they could keep it for another day to do more testing. I agreed. The following morning I called to ask Adam a few questions regarding the vehicle, as something had come to mind that may have been relevant. I also asked him to look at another issue that I forgot to add when I originally brought in the car. I felt bad for being a "pest", but he said "Of course not. That's why we're here; we're here to fix vehicles." Every time I have called or gone in for service work, everyone is polite, professional, helpful and knowledgeable, right down to the receptionist. I would definitely recommend this dealership to friends and family. Jody More

This is the third automobile I've gotten from Luther Nissan. From the outstanding sales personnel (Igor) to the receptionist to the service staff, everyone is friendly and willing to help. There is no q Nissan. From the outstanding sales personnel (Igor) to the receptionist to the service staff, everyone is friendly and willing to help. There is no question that customer service is a high priority at Luther. And the support does not end after the sale. The service reminders via email and the occasional phone call are helpful. Just the right amount of attention - I feel taken care of but never inundated with too many emails or calls. Thanks Luther. Troy (proud owner of a new 2014 Nissan Murano Crosscabriolet) More

I really like my new car, My JOB LOVE IT!!!!! I do have problems figuring out where my miles gauge is at. However, John, Brian, Neil, and David Jr. have help me and did they best to get a car that fix my n problems figuring out where my miles gauge is at. However, John, Brian, Neil, and David Jr. have help me and did they best to get a car that fix my needs and budget. I really Thank them a lot. I will bring more people for them for more business More

Adam was very friendly and helpful. The overall service experience was timely and pleasant. Both Adam and one of the mechanics were very informative. Thanks experience was timely and pleasant. Both Adam and one of the mechanics were very informative. Thanks More

I was thoroughly impressed with how quick courteous and professional my service visit went .I needed to be in and out as soon as possible and I am happy to say that I was out of service and on my way withi professional my service visit went .I needed to be in and out as soon as possible and I am happy to say that I was out of service and on my way within 45 minutes and they even had time to wash my vehicle. I hope that I continue to get great service there so I can and will continue to buy my vehicles there and get service done as well. Thanks again Mary More

The staff was very professional and friendly. They said the service would take 1 1/2 hours and they finished the service in the predicted time. the service would take 1 1/2 hours and they finished the service in the predicted time. More

Exceptional experience! I adored my sales associate, Stephen Cornell. I felt like I was chatting with a friend -- no pressure, honest answers, good information, great amiable personality. I was not look Stephen Cornell. I felt like I was chatting with a friend -- no pressure, honest answers, good information, great amiable personality. I was not looking to buy (my fiance is obsessed with new cars) but the experience was great! I found Raul Tirado in Finance to be equally at helpful, knowledgeable, and just enjoyable to visit with while finishing the process. I would absolutely recommend this dealership to anyone looking to buy. I think they work very hard to make the buying or leasing experience as seamless as possible! More

Service center worked me in at the last minute. After checking my car on the computer, they found items that were needing to be worked on besides my original concerns. These items were added to the serv checking my car on the computer, they found items that were needing to be worked on besides my original concerns. These items were added to the service and still completed in the time frame that they said it would take. I was very happy that I was talked to about my concerns and not talked down to. The staff there is very friendly. More

We received the best service at Luther Kia Nissan Inver Grove. Both my husband and I bought vehicles and all involved made the experience very pleasant and even fun! This is the second time back for both Grove. Both my husband and I bought vehicles and all involved made the experience very pleasant and even fun! This is the second time back for both of us. Highly recommend them for new car sales and for service. They got us in and out pretty quickly considering how extremely busy they were. Always acknowledged us and kept us informed of the status of our paperwork and vehicles. Great job and thank you! More

It has been several years since I've purchased a vehicle from a dealership. My past experiences with some dealers have been less than satisfying with high pressure sales tactics and poor customer s vehicle from a dealership. My past experiences with some dealers have been less than satisfying with high pressure sales tactics and poor customer service. But Luther Nissan Kia changed all that in a hurry. I found a used truck there in great condition and at a great price. Bob Norwich worked patiently with me as I was considering the purchase, and Rich Spah went out of his way to earn my business. No pushy sales tactics. No silly claims or goofy price negotiations. Just a smooth, down-to-earth transaction that was friendly and professional. I highly recommend this dealer and the outstanding staff they have working there. More