Luther INFINITI of Bloomington

Incomplete service. After having a tire replaced the ‘flat tire’ buzzer and warming was not turned off, unacceptable. The inside of the vehicle was left extremely dirty except for the center council scr ‘flat tire’ buzzer and warming was not turned off, unacceptable. The inside of the vehicle was left extremely dirty except for the center council screen being wiped. This was exceptionally different from my last experience. The inside was cleaned to perfection. I have no issues with the dealer not washing my vehicle, but don’t do it once and then not the next time. You need a standard operating procedure so the customer does not experience different results based on the tech servicing your vehicle. When I brought the vehicle back into the bay to have the light turned off, I was severely questioned as to why I was back and “what’s my deal”. Terrible customer service and terrible overall experience as a customer. I wish I was not under warranty for the sole reason to not come back to this dealership. More

Thank you Tony for all your hard work in looking for our needle in a haystack. You are a true asset to Infiniti of Bloomington, we are appreciative for your commitment to help us out. Unfortunately we found needle in a haystack. You are a true asset to Infiniti of Bloomington, we are appreciative for your commitment to help us out. Unfortunately we found our needle at another place, it wasn’t for your lack of effort. Thanks again, we will keep you in mind when we are in the market again. More

Experience Luther, besides being a beautiful dealership, employs personnel who are friendly, helpful, and very knowageable about their product. They understand Luther, besides being a beautiful dealership, employs personnel who are friendly, helpful, and very knowageable about their product. They understand what you want in an automobile and make sure you get what you want. Would highly recommend them. This was my THIRD Infiniti from them! You can be assured if I was not satisfied I would not have returned. More

Excellent Customer Service!! I first met with Steve in 2017 after an unpleasant experience with another dealership. We ended up buying a QX60 from Steve and the experience was and I first met with Steve in 2017 after an unpleasant experience with another dealership. We ended up buying a QX60 from Steve and the experience was and is the best one I have ever had. The level of customer service provided is second to none! Steve, Jeff, and the whole team at Luther Infiniti has been amazing to work with and has won our lifetime business! More

I had Steve help me out buying a larger vehicle for our family. I gave him a list of requirements and he definitely over exceeded the list at an extremely reasonable price!! It was an effortless trade in a family. I gave him a list of requirements and he definitely over exceeded the list at an extremely reasonable price!! It was an effortless trade in and purchase! The staff I worked with was kind and extremely helpful! I would recommend Steve over and over again!! Thanks so much Steve! More

Rudy was great to deal with, he told me what was needed to be fixed and showed me what I could hold off on...very honest. to be fixed and showed me what I could hold off on...very honest. More

My Experience I had a great experience at Infiniti with Aaron Olson and Brad. They were both friendly, approachable, and very knowledgeable! Aaron greeted my family I had a great experience at Infiniti with Aaron Olson and Brad. They were both friendly, approachable, and very knowledgeable! Aaron greeted my family and I with a bright smile on his face! Thank you for making my family and I feel welcomed and comfortable. Overall, great experience as a first time car buyer, thank you! More