Luther Hopkins Honda

I had my wife's 2006 Honda Accord in for service on January 10th. The overall experience was excellent, the work was completed in a timely fashion and I was on my way. Donna was attentive and courteo January 10th. The overall experience was excellent, the work was completed in a timely fashion and I was on my way. Donna was attentive and courteous upon arrival and was thorough in explaining what was on my invoice, that the discount coupon was applied to all jobs and the car was washed and waiting. The customer lounge is always clean with newspapers, beverages and snacks available. I can't remember having a bad experience at Hopkins Honda and with 2 Accords that I own I'm in there 3-4 times/year. What a difference in the car servicing experience from the "old days"! More

This was my 1st oil change on my new car. I was greeted with a smile and such friendliness, then he explained everything that was going to happen. I felt comfortable and at ease. with a smile and such friendliness, then he explained everything that was going to happen. I felt comfortable and at ease. More

Excellent customer service: Angie is efficient and gets me checked in and on the road quickly while my car is serviced. When I get back my car is clean and the paperwork is ready. When I had a special need me checked in and on the road quickly while my car is serviced. When I get back my car is clean and the paperwork is ready. When I had a special need of changing out the battery in my key, Angie saw to it immediately. I liked that the small stuff of the key battery mattered as much as the big stuff of servicing my car. More

my overall service experience has been great. the customer service reps were knowledgable and listened to my concerns and resolved the problems with my van. customer service reps were knowledgable and listened to my concerns and resolved the problems with my van. More

The service technician who dismantled my glove compartment to check the cabin filter forgot to put the glove compartment hanger and nuts/bolts back on. This of course was a courtesy check to up-s compartment to check the cabin filter forgot to put the glove compartment hanger and nuts/bolts back on. This of course was a courtesy check to up-sell additional service work (i.e. Was NOT part of the original service contract). Later that evening I opened the glove compartment and watched the drawer dropped to the floor and all the contents fall out. Needless to say, I was not happy with this quality of work. Now I question the quality of work on all the other service items they performed on my vehicle. I called Donna several times and left a vm over a period of couple days, worst is no response from her. It ended up with the receptionist speaking to the service manager to get some kind of resolution option for me. Now I have to take time out of my busy schedule to bring the car back and have them fix what was not broken in the first place. More

I am always met promptly and with a smile. Every person of the service team has always been helpful. I appreciate their knowledge and advice. I also appreciate the free car wash and topping of fluids. of the service team has always been helpful. I appreciate their knowledge and advice. I also appreciate the free car wash and topping of fluids. More

Take good care of my car, and I love the fr car washes, friendly people great service and body shop team, easy to talk to and ask questions. friendly people great service and body shop team, easy to talk to and ask questions. More

Had a awesome experience with the purchase of my car. I got exactly what i wanted. Everyone was so friendly and patient with me!! Thanks again got exactly what i wanted. Everyone was so friendly and patient with me!! Thanks again More

Jerry's and his crew are great. I have never had any problems after service when his crew takes care of my car. Since I do know a few things about cars, it is nice that they never talk down to me when e problems after service when his crew takes care of my car. Since I do know a few things about cars, it is nice that they never talk down to me when explaining a problem with my car. I always get the details. The car wash is always nice and the price, well, I suppose it's always going to be too much. I appreciate any discount I can get. Jerry and quality of his crew is the reason we return to Honda. More

routine check up (105K). Kept waiting at least 45 minutes after work done as paperwork was not brought back to waiting area. No apologies given, just thin excuses as to why the delay. Otherwise, was fine alb after work done as paperwork was not brought back to waiting area. No apologies given, just thin excuses as to why the delay. Otherwise, was fine albeit pricey. Had similar problems with same rep on last visit: wasn't available after work was done to explain some of my questions. More