Luther Hopkins Honda

Outstanding sevice experience My salesperson, Sue Lano, was outstanding. The whole Luther experience was outstanding. I have leased nine cars from Luther over the years for one sim My salesperson, Sue Lano, was outstanding. The whole Luther experience was outstanding. I have leased nine cars from Luther over the years for one simple reason. They do a great job explaining what is possible and what is not possible. Sue listened to me and what I needed and fulfilled my need. More

New lease I enjoyed working with Bonnie from the time I met her. Since she was not available on the day I needed to make my decision going into a new lease, she I enjoyed working with Bonnie from the time I met her. Since she was not available on the day I needed to make my decision going into a new lease, she recommended I would talk to Sue. Sue was very helpful and patient with me. I had a hard time making a decision since it was rather emotional for me. I am very happy with the new Honda Civic. Sue was very understanding and kind. More

Top Notch Service I chose Luther Hopkins because of the good reviews online, and I wasn't disappointed. Kostas Ritos was great: professional and personable. He is ver I chose Luther Hopkins because of the good reviews online, and I wasn't disappointed. Kostas Ritos was great: professional and personable. He is very knowledgeable and answered every question I had. I got the car I wanted, with the accessories I wanted. Best car buying experience I've ever had, and I will be recommending Kostas and Luther to my friends. More

Good Experience We found Harrison and the others we met to be gracious and knowledgeable. It was a no-pressure pleasant experience. Really good to work with. Thank yo We found Harrison and the others we met to be gracious and knowledgeable. It was a no-pressure pleasant experience. Really good to work with. Thank you! More

Professional,knowlegable and helpful Sue was very customer focused, helping us find the CRV that met our requirements. She was patient and found the vehicle at another dealership transfer Sue was very customer focused, helping us find the CRV that met our requirements. She was patient and found the vehicle at another dealership transferring it to Hopkins Honda. Sue is very organized and knowledgeable making the delivery experience very efficent for the transaction plus very informative and patient on the set up for us and operational features of the vehicle . Nick was very clear on the warranty options and financial details and flexibility to complete the transaction. This is our third vehicle from Hopkins Honda. More

Hopkins Honda takes the stress out of buying a car Within the last year, we’ve purchased two cars from Hopkins Honda - one used and one new. Both experiences were very good because of the wonderful sta Within the last year, we’ve purchased two cars from Hopkins Honda - one used and one new. Both experiences were very good because of the wonderful staff. Most recently, we purchased a new CR-V and our salesperson was Natasha. She is exactly what I want in a salesperson. She’s smart, well-informed, low-pressure, and a good listener. She did an amazing job of explaining all the many options you’re faced with when buying a car. I always felt that she had our best interest in mind, and not the sale, and by the time you’re my age (58) you’ve seen a lot of the “other type” of salespeople who are all about pressure. Everyone there is so polite, and the atmosphere on the sales floor is so much more zen than the other dealerships we visited while shopping for this latest car. Car shopping makes me nervous and Hopkins Honda made it all feel so much more relaxed than normal More

Poor experience once again at Hopkins Honda Service CTR. To Whom it May Concern: I wanted to inform you of my displeasure and experience the previous weekend bringing in my 2016 CR-V for service at your de To Whom it May Concern: I wanted to inform you of my displeasure and experience the previous weekend bringing in my 2016 CR-V for service at your department. I dropped off the vehicle at 8:00 am and was warmly greeted by an advisor. She called around 10:30 that it was all done and I informed her that I would be picking it up later in the afternoon around 2:30. When I came to retrieve the car, my white Cr-V had black marks literally all over the cars hood, the passenger and driver door and the rear of the vehicle near the hatch. I immediately went back and informed your service manager who walked outside with me to inspect the vehicle. She was clearly not empathetic and started to make excuses that in the Winter, many people don't realize they have damage because they leave their vehicles so dirty! Not accepting any blame or responsibility for the issue. I would have absolutely been aware of this mess and I found it completely unacceptable that she persisted it could be my fault. She did say she would take the car to detailing, suggesting it could take an hour. I decided to wait. However, 2 things. 1. You should inspect all vehicles prior to calling the customer and saying it's done! The car had been sitting there for hours like this and now you made me wait an additional 45 minutes while it was detailed. Ridiculous. There was also no mention of an apology, no mention of me being inconvenienced on a Saturday afternoon and being forced to sit at your store for 45 minutes. This is the second and final time that this service manager attempted to blame me (your customer) for an issue with a Crv. This was way too obvious and I would have noticed all of this damage. Fact is, it came right out with the detail, but not without her making me feel guilty and no lack of remorse or apology. Again, this is the second time she has interacted poorly with me, in the same way. Your service manager needs to be customer friendly. This will be the last time I take my vehicle in for service in your department as long as she is a manager there. If you would like to further discuss, I can be reached via my phone or email. Regards, Steve More

First time car purchase made easy After deciding I needed a new vehicle and doing a bit of research online I wanted to test drive a new Civic. Luther Hopkins Honda was a dealer closest After deciding I needed a new vehicle and doing a bit of research online I wanted to test drive a new Civic. Luther Hopkins Honda was a dealer closest to where I live and appeared to have reasonable prices for Civics. I was able to show up without an appointment. Sue got me behind the wheel in no time and with little trouble. I immediately felt comfortable driving the vehicle and was rather impressed by its abundance of features. Sue was quick to allay any concerns I had had and offered information readily. I was afraid I would have to deal with a pushy car salesman but Sue was relaxed and never made me feel pressured at any step of the car buying process. I went away from the test drive satisfied and would return to purchase a new vehicle about a week later. When I arrived Sue was able to see me right away and we dug into the details of my new car purchase quickly and with relatively little "fluff". This being my first time purchasing a car I expected every step to be like pulling teeth but was surprised at how easily we moved along. Sue got me a great deal on my new 2018 Civic and I couldn't be more satisfied. If someone were to express an interest in my new Civic I have no qualms recommending Luther Hopkins Honda. More

Two more successful leases - Thanks to Sue Lano It was time to lease two more vehicles and Hopkins Honda and Sue Lano took excellent care of me. The lease process was super easy, both turning in th It was time to lease two more vehicles and Hopkins Honda and Sue Lano took excellent care of me. The lease process was super easy, both turning in the old vehicles and getting the new ones out the door - much faster than I ever imagined. My family loves the two new cars and I look forward to another couple of leases in three years. Thanks Sue - you are the best! More

Great experience once again at Luther Hopkins Honda I am a repeat buyer at Hopkins Honda. Kostas was great to work with and took the time to explain items in detail and made sure we were taken care of. I am a repeat buyer at Hopkins Honda. Kostas was great to work with and took the time to explain items in detail and made sure we were taken care of. I am always impressed with the customer service when I am at this dealer. Thanks! More