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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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December 01, 2022

Rob, Robin, and Paul are awesome! ! They greeted me and got me in and repair quicker than expected and when I picked my pickup it was cleaned and ready to go!! Thanks guys!! More

by brad_mattson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

brad_mattson responded

THANK YOU!!

December 01, 2022

Luther services three vehicles for us and always have had kind and considerate interaction with service agents. More

by nubs1620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Luther Family Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 29, 2022

Hands down the best service department I've ever worked with, you won't be disappointed! More

by JASON_RUUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Luther Family Buick GMC responded

Jason, thank you for the awesome feedback! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 29, 2022

Ended up getting a little scratch on my rim when I got the tires changed pointed it out to robin and they had a wheel tech come and fix it for me at no cost to me. Super happy More

by wagner86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 29, 2022

Service was completed on time and as expected. I was provided info to make a decision on a needed repair. More

by brett.olson07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bloomquist
Nov 30, 2022 -

Luther Family Buick GMC responded

I always like to read customer feedback, and I am very happy to know your recent visit was a pleasant one. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 28, 2022

I was disappointed with the service this time. Tires were rotated and they are all different pressures. My air filter is at 30%, I thought it would have been changed. Oil was changed and it was at More

by ABBIELOU44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know who worked on it
Nov 30, 2022 -

Luther Family Buick GMC responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 28, 2022

As always great and very friendly staff always very helpful. Robin and the other service writers always do a great job at taking care of my SUV. More

by cnb0724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Luther Family Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 28, 2022

Service Advisor was excellent and overall service good. It took a little longer than normal but understandable with laborer shortages. More

by dpistorius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Boyle
Nov 30, 2022 -

Luther Family Buick GMC responded

Thank you for this review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 28, 2022

Dan from the back service area drove and helped to analyze the problems I had found. Great knowing you have qualified people working to help out customers. More

by KMetzen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Luther Family Buick GMC responded

Thank you for taking the time to write us a great review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 27, 2022

They worked later than normal and got it done before so I didn’t have to come back. More

by brucelaugtug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2022 -

brucelaugtug responded

done after hours so

Nov 28, 2022 -

Luther Family Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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