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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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September 27, 2018

Oil change, tire rotation, front brakes Everyone iwas knowledgeable, friendly and courteous. Repairs were done in a timely manner. I would recommend Luther to a friend. Courtesy car drive More

by gloriaclee50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2018 -

Luther Family Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to serve you, and we look forward to doing so again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 27, 2018

They make great recommendations and follow through with all The reason I gave this rating is because Paul and everyone else I work with there does very well by me! When Paul makes a service suggestion I have le More

by KARL.KOSTMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Heili
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Blatchford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2018 -

Luther Family Buick GMC responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 27, 2018

Dealership overall Best customer service I have ever had. I have bought my last 3 vehicles from them and get my vehicle serviced there. From salesmen to technicians- More

by B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Johnk
Sep 28, 2018 -

Luther Family Buick GMC responded

Hello and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 25, 2018

9/20 service call Everyone there is great. We are long time customers and are always happy w our experience. Great people. Great value. Every time. If you’re not their More

by MARK.MAZAHERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Weist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Grosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Medley, Lin Pratschner
Sep 26, 2018 -

Luther Family Buick GMC responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 25, 2018

Mileage Reminder The past two visits I have requested my oil change be changed from 3,000 to 5 or 6,000 and it has never reflected on the reminder stick inside the veh More

by krysta.anderson.2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
Sep 26, 2018 -

Luther Family Buick GMC responded

Krysta, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 24, 2018

Buick LaSabre Limited needed Alternator My 2005 Buick LaSabre was towed into Luther Buick and Robin in Service was very courteous in taking my information to give to the People that would wo More

by Esky55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Luther Family Buick GMC responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 22, 2018

Horrible After checking in my vehicle it took 1 hour and 20 minutes waiting for the shuttle to the time I got dropped off for work making me 45 minutes late fo More

by 1hour20minutes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Ebens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Tollefson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Sunderland
Sep 26, 2018 -

Luther Family Buick GMC responded

Thank you for your feedback. Here at Luther Family Buick GMC, we pride ourselves in customer satisfaction, so it's very disappointing for me to hear about your recent experience with our staff. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 22, 2018

2002 GMC oil change and belt changes. Have our 2001 GMC Truck in for a oil change. The dealer found an issued that needed repair and wa able to complete that repair in short order More

by meuchels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Luther Family Buick GMC responded

Thank you for the feedback! We are happy to hear about your positive experience at Luther Family Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 21, 2018

Quick and easy Didn’t have an appointment, but was running errands that day. Stopped in, without an appointment for an oil change. They explained what my options wer More

by BNABOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 26, 2018 -

Luther Family Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that we were able to provide an efficient and overall positive experience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 20, 2018

Friendly, competent, and timely.your Your staff Is knowledgeable and helpful. The work they do on my car is consistently well done. And pie on Wednesdays is great. Luther has earned my More

by Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2018 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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