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3,317 Reviews of Luther Family Buick GMC - Service Center
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October 24, 2018
Timely service I was helped right as soon as I drove into the garage and my vehicle was taken care of in a very timely and efficient manner. I was helped right as soon as I drove into the garage and my vehicle was taken care of in a very timely and efficient manner. More
by alexklyngstad
Verified Customer
October 24, 2018
Great job I was able to drop my vehicle off early and they had it done right away. Prompt and professional service. They answered some questions and resolved a I was able to drop my vehicle off early and they had it done right away. Prompt and professional service. They answered some questions and resolved a small issue right away. More
by Jonny9
Employees Worked With
October 22, 2018
Friendly helpful service I came in with a few things I wanted done. They suggested an inspection which revealed other things that needed attention but I did not feel any pres I came in with a few things I wanted done. They suggested an inspection which revealed other things that needed attention but I did not feel any pressure to do so. I felt they answered my questions honestly & gave me good advice. More
by milaknut43
Employees Worked With
October 21, 2018
Blower fan motor faulty module replacement. I had to return my vehicle back to service department after 1 week due to faulty blower fan motor module.which was replaced under warranty for parts a I had to return my vehicle back to service department after 1 week due to faulty blower fan motor module.which was replaced under warranty for parts and labor. More
by bkjenstad
October 20, 2018
Warranty work Robin was very nice and courteous. He gladly checked into my request for warranty work and followed up with me. Very nice guy to work with. Robin was very nice and courteous. He gladly checked into my request for warranty work and followed up with me. Very nice guy to work with. More
by DANIEL.BRAATEN
Employees Worked With
October 20, 2018
Checking for possible leaks in the radiator. The folks at Luther put the car through extensive testing and, at this time, could not find any defaults. I am impressed at all of what they tried out The folks at Luther put the car through extensive testing and, at this time, could not find any defaults. I am impressed at all of what they tried out to find a leak. Another over and above effort but Luther. More
by sheetsallen
Employees Worked With
October 19, 2018
Wasted my time I had an appointment for an oil change and tire rotation set up for 11:30am. I still ended up waiting for 1 hour and 40 minutes! When I brought my car I had an appointment for an oil change and tire rotation set up for 11:30am. I still ended up waiting for 1 hour and 40 minutes! When I brought my car in I had asked them to check my transmission fluid, as I was told that GM recommends a transmission flush and fill between 50,000-60,000 miles. I have just over 52,000 miles on my vehicle. After 1 hour and 30 minutes of waiting a mechanic came in and told me they had checked my transmission fluid and it was “really dirty”. I told him I would check into it later. Once I got home I checked the transmission fluid myself and it was not dirty at all! I feel like my time was wasted, as I waited an excessive amount of time for a simple oil change and tire rotation. I can get these services done elsewhere for cheaper, and a xxxx of a lot quicker! I’ll be shopping around next time my car needs service! I’m not sure if I can trust Luther anymore. The only good thing about this experience was that my advisor, Robin, always has great customer service. More
by bschumacher
Employees Worked With
October 19, 2018
Oil change and inspection Robin and everyone there was great to work with from the time I checked in to the time my vehicle was done. Keep up pie day. You might want to change Robin and everyone there was great to work with from the time I checked in to the time my vehicle was done. Keep up pie day. You might want to change it up to cake day once in a while. 😁 More
by Johnny Buick
Employees Worked With
October 19, 2018
Service Prompt,courteous service. Have purchased 2 vehicles from this dealership and will likely continue to do so. All regular service work and tire purchase Prompt,courteous service. Have purchased 2 vehicles from this dealership and will likely continue to do so. All regular service work and tire purchases are completed here. Satisfied!! More
by c.sinness
October 18, 2018
Went in for an oil change on my mothers truck. I had gone in on Wednesday October 17 2018 for an pil change on my mothers truck. Everyone was as always very friendly. They greeted me by name. As we I had gone in on Wednesday October 17 2018 for an pil change on my mothers truck. Everyone was as always very friendly. They greeted me by name. As well as made me feel like i was an actual customer not someone who was just a number. They made me feel like i mattered. Oil change was done quickly (around 45 minutes) everything was very clean. I highly recommend going to Luther Family Buick GMC for all of your service needs. More
by Rsole86
