Luther Burnsville Hyundai

Great Salesman Experience The Good: Went in to look at a used vehicle that was bigger than my current vehicle. Met with Babek and he was the only one working (or so it seemed The Good: Went in to look at a used vehicle that was bigger than my current vehicle. Met with Babek and he was the only one working (or so it seemed) and was very attentive and got a great sense of trust with him immediately and his ability to multi-task was phenomenal. When bringing my family there later in the evening to look at it (it was over 40 miles one way to the dealership from our house), Babek was fantastic with the whole family and even spent time playing with my son while me and my wife discussed the options. The Not-So-Good: After taking the car for the initial test drive I talked with (and met) Mike to determine trade-in value of my current car. Since I stopped in over lunch I was on limited time, however between phone calls and other 'sales staff' in his office, took a very long time to look at my car. Initial offer on my car was ridiculously low, and thought about walking out directly there. These discussions occurred throughout the course of multiple phone calls he took (and didn't excuse himself, just cut me off and answered the phone). However after leaving the dealership, they were able to meet close to my value, albeit he stated to me numerous times that they could not keep it on the lot and would have to send it to a bargain lot/wholesaler, hence the lower offer. I really got a good sense that I was important to him and that the customer comes first (Note: Sarcasm). Come forward a week, my car was on their lot for sale and feel like I was lied to in order for them to increase profitability on my used car. Not really a big issue, but it really doesn't leave a good feeling since there was an appearance that I was misled in order to get my car at a better amount to increase their profit margins. Summary: Babek was a real professional and totally understood my concerns, needs, wants and spent time to get to know me and my family. I would definitely deal with him in the future with no questions asked. But with the not-so-good mentioned above I would have reservations about going back to the dealership (especially trading in a used vehicle). More

Absolutely, hands down, best delearship I have ever worked w Great car buying experience. Customer service was top notch. Our salesman helped us find the perfect vehicle for us. We had looked at many dealersh Great car buying experience. Customer service was top notch. Our salesman helped us find the perfect vehicle for us. We had looked at many dealerships in St. Cloud and decided to try Luther Hyundai Burnesville. Well worth the trip. We love our 2015 Hyundai Sante Fe Sport! Thanks Luther Hyundai Burnsville More

New Hyundai My experience was great. Scott was very knowledgeable and answered all my questions. The nice facility was also a great benefit because I had my son My experience was great. Scott was very knowledgeable and answered all my questions. The nice facility was also a great benefit because I had my son with, he was able to watch one of two TV's and have a few snacks. More

First Time Buyer Experience My first experience in buying a new vehicle was excellent. They did not push and pull me to buy buy buy, I was free to take all the time I needed to e My first experience in buying a new vehicle was excellent. They did not push and pull me to buy buy buy, I was free to take all the time I needed to ensure myself that this purchase was the correct one. More

Great staff, great experience!! I had been in a number of times working with Melissa Garvey, looking at a variety of vehicles. She was very informative and helpful in answering all I had been in a number of times working with Melissa Garvey, looking at a variety of vehicles. She was very informative and helpful in answering all of my questions. When I was finally ready to make a purchase, she was not in that day, however Kimm Weber was able to step right in and help me with my actual purchase. Even though I had not worked with Kimm before she made me feel very welcome and gave me the same great customer service that Melissa had since my initial visit to the dealership. It was a wonderful experience, I wouldn't change a thing! More

Second purchase at Luther Hyundai We were very impressed by our experience purchasing our new Hyundai Genesis. Our daughter recently bought a used Hyundai Azera which was also a very p We were very impressed by our experience purchasing our new Hyundai Genesis. Our daughter recently bought a used Hyundai Azera which was also a very positive experience. Everyone at the dealership were professional yet enjoyable to work with. Absolutely no pressure for the sale. I would highly recommend this dealership. More

Enjoyable Experience We had an enjoyable experience during the purchase of our new Hyundia Elantra. Kimberly did a great job in describing and showing us cars that fit ou We had an enjoyable experience during the purchase of our new Hyundia Elantra. Kimberly did a great job in describing and showing us cars that fit our need and price range. She made it a fun experience! The only issue was waiting to work out the finance details. Seemed a little short handed for a Saturday afternoon! Wated longer for finance, than picking out the car! More

Great Experience I had a great experience in purchasing a new car with Babek at Luther. He made the process quick and painless. He even detailed the car! I had a great experience in purchasing a new car with Babek at Luther. He made the process quick and painless. He even detailed the car! More

Could have been better Car shopping is a pain...and then not to have the attention throughout the process was a little disappointing. We test drove the vehicle and knew we Car shopping is a pain...and then not to have the attention throughout the process was a little disappointing. We test drove the vehicle and knew we wanted it so went to talk to someone but stood waiting. If we hadn't liked the vehicle as much as we did..we would have walked right out of there but endured the waiting. There were items that needed to be taken care of on the vehicle so we couldn't pick it up until the next day. We expected that someone would have called to let us know when it would be available for pick up but instead we waited ALL day for that call! We were promised that it would be detailed and buffed...we got the answer..."We ran out of time" At this point we just wanted our vehicle and to get on with our day. Now two weeks later, we are still waiting for the second key that was suppose to be ordered...just called service and doesn't sound like it was ever ordered. Still waiting for that call. Feeling discouraged. Hopefully others will have a better experience. Good luck...car buying stinks! We did however like the finance lady. More

Trade in of vehicle & purchase of Cert Used Elantra GLS Jacek and Charlie were very understanding of our needs - and respectful of the speed at which we wanted to come to a final decision. We were happy wit Jacek and Charlie were very understanding of our needs - and respectful of the speed at which we wanted to come to a final decision. We were happy with the test drive, trade in and purchase process. Each step was clear and transparent. Great service. More