Luther Brookdale Volkswagen

She was really friendly and kind. She is really detail oriented. It was nice working with her. I enjoyed my visit and I would go back for my future service needs. She is really detail oriented. It was nice working with her. I enjoyed my visit and I would go back for my future service needs. More

I just wanted to highlight their hard work Brookdale VW team. Mary and D’Aundre went the extra mile to help me get the car I wanted. My new VW aligned with all my needs. Also, I want to mention Finance fol team. Mary and D’Aundre went the extra mile to help me get the car I wanted. My new VW aligned with all my needs. Also, I want to mention Finance folks, Nate, his Great job. Jonas showed excellent leadership skills, and I’m sure this attitude will take you far In your career, all of you. Thank you for all your directions and helpful information. More

After driving to Westside VW where I had purchased our vehicle and ignored and then told the wait would be 2 hours even though I was the only one in the bay for an express oil change, arriving at Brookdal vehicle and ignored and then told the wait would be 2 hours even though I was the only one in the bay for an express oil change, arriving at Brookdale was a breath of fresh air! I was greeted immediately and treated with respect. I was told that it might be up to 1 and 1/2 hours wait but it was obvious to me that I wasn’t a bother like the service advisor at westside made me feel. I was shown the waiting area and the options for staying separated from others which was important to me since I am immunocompromised. All staff I had contact with were very cordial and helpful. That included the cashier and the parts advisor and two sales persons who greeted me. I will be back for future service! More

I experienced excellent service from Ilenna. Good communication during my time there. Good Wi-Fi and snack bar😀 Good communication during my time there. Good Wi-Fi and snack bar😀 More

The service advisor was very good at keeping me updated on cars progress. She was also helpful in answering all my questions. on cars progress. She was also helpful in answering all my questions. More

The dealership was super nice, clean. They had a lot of snacks and drink options when waiting. I appreciate it They had a lot of snacks and drink options when waiting. I appreciate it More

We bought an atlas with Adrien and he was great to work with. Made the whole experience fun and super easy. Would recommend Adrien to anyone who is looking to buy a new car. with. Made the whole experience fun and super easy. Would recommend Adrien to anyone who is looking to buy a new car. More

Fresh, clean, inviting, freindly personnel, professional workers that take the customers Requests to heart. Great follow up by Hannah. She made sure to find the vehicle that I requested and then got bac workers that take the customers Requests to heart. Great follow up by Hannah. She made sure to find the vehicle that I requested and then got back in touch when she knew it was coming in. More

Great service and communication. I appreciate being told what was going on with my car and updated products and or service that was needed. I appreciate being told what was going on with my car and updated products and or service that was needed. More

Came in with a list of things that we wanted checked and ended up learning the vehicle had additional things that needed to be done. Liked the video of the required services and the good communication from ended up learning the vehicle had additional things that needed to be done. Liked the video of the required services and the good communication from dealership to the owner. More