Luther Brookdale Mazda

At the end of the day, terrible customer service. My vehicle was diagnosed, and a follow-up appointment was scheduled. I dropped the car off as requested the night before. I got a call the next day te vehicle was diagnosed, and a follow-up appointment was scheduled. I dropped the car off as requested the night before. I got a call the next day telling me that my tires needed replacement...despite the fact that they were in fine shape the previous week. They won't admit it, but this was a simple case of recommending service that was not needed to boost sales. Plain awful...just slimy! More

No complaints! More expensive than I would have liked but that's just the cost of taking it to the dealer for repairs! The employees are always very friendly and helpful. I wish I would have had a remi but that's just the cost of taking it to the dealer for repairs! The employees are always very friendly and helpful. I wish I would have had a reminder that I needed a new wiper on the back window since I always forget. More

We have bought cars from Walser, Metro, and the defunct Wayzeta Mitsubishi, and by far, Brookdale has the friendliest staff, the best prices and will go out of their way to make sure you are satisfied. We Wayzeta Mitsubishi, and by far, Brookdale has the friendliest staff, the best prices and will go out of their way to make sure you are satisfied. We are 100 percent Satisfied with them and would definitly recommend them to friends and family. More

I have bought my last two vehicles from Luther Mazda Mitsubishi and have had nothing but positive experiences. I had to work hard to get close to what I wanted from my trade ins but the service departme Mitsubishi and have had nothing but positive experiences. I had to work hard to get close to what I wanted from my trade ins but the service department has been excellent to work with and I would recommend this dealership to anyone; just do your homework before you buy. More

The staff at Luther Mazda, is absolutely amazing!! They are all so friendly, and helpful. I went in for an oil change, and was concerned about my exhaust pipes, one of the service men came out to my car t are all so friendly, and helpful. I went in for an oil change, and was concerned about my exhaust pipes, one of the service men came out to my car to look at it, and directed me on what I should do. I was so pleased that he took the time to come diagnose my issue. And I love that they always wash my car, that's truly a bonus!! More

My experience was great, and Duane the salesman was friendly, knowledgeable and extremely helpful in buying my new car. It was a bit intimidating going to the dealership by myself, but right away felt friendly, knowledgeable and extremely helpful in buying my new car. It was a bit intimidating going to the dealership by myself, but right away felt at ease. I will recommend friends and family to go buy a Mazda:) More

Service was an oil change. Appointment was timely, Service was an oil change. Appointment was timely, staff is friendly and efficient. Vehicle was washed and ready when promised. It's nice to be a Service was an oil change. Appointment was timely, staff is friendly and efficient. Vehicle was washed and ready when promised. It's nice to be able to drop the vehicle off quickly without alot of paperwork. Vehicle pick-up took about 4 minutes. Total visit was over lunch (about 1 hour). Great Job. More

My first 2 cars have been Fords but decided to go for a Mitsubishi, first because I enjoy the new eclipse and 2nd because Ford has had terrible customer service in the past. The customer service with Mits Mitsubishi, first because I enjoy the new eclipse and 2nd because Ford has had terrible customer service in the past. The customer service with Mitsubishi has been pretty good thus far, but the only thing that bothered me was when, I had a tech in my car so I could show him the issue I had with my driver side speaker. First reply that came out was rather negative and was him saying "Not sure if I can fix that because bass today causes issues with speakers and since that is a techno song, I am not sure, but I can check in with the boss" or whomever he was referring to. After hearing that I looked up my warranty which states that audio unit parts are covered for 3yr/36000k miles. I was a bit nervous waiting for a phone call about the car. But sure enough when I arrived to pick up the car it was all fixed and that made me very very happy. I guess all I can say is everything was A+ and if your techs could be a little more positive before they speak with customers, that would be great. More

The service was prompt and as expected. I reviewed the service requirements based on mileage when I brought my vehicle in and the representative only advised what needed to be done at this time and gave a service requirements based on mileage when I brought my vehicle in and the representative only advised what needed to be done at this time and gave a heads up on what is due for the more extensive service at 30,000 miles. I was especially pleased by the shuttle service to and from my office by one of the staff. He apparently is a a retired driver and was very personable. More

Since I've purchased my car I have had amazing customer service from all employees I've dealt with. I recently just had my oil changed and was pleasantly surprised that they washed my car as an added bonu service from all employees I've dealt with. I recently just had my oil changed and was pleasantly surprised that they washed my car as an added bonus. The price was amazing and the regular price for an oil change in the future is less expensive than what I am used to paying. I would recommend Luther to anyone purchasing a vehicle. Thank you for superb customer service. More