Luther Brookdale Mazda

I was helping my Dad to buy or lease a car. John told us that they are waiting to hear from the Bank and it may take from 20 minutes to 2 hours. He recommended to me and my parents to get a lunch and he that they are waiting to hear from the Bank and it may take from 20 minutes to 2 hours. He recommended to me and my parents to get a lunch and he will call us as soon as he heard from the bank. 2 1/2 hours later no phone call. I called them and talk to John, He said he will check on it and call me back within 3 minutes. waited another 1/2 hour still no phone call. I call them again who ever answered the phone was very rude. I told him the situation and his answer to me is John is busy helping other customer. I told him we are customer to that John had waited for almost 3 hours. Left a voicemail to John and he never even call us back to appologize that he let us waited that long. Worst customer service experience in my life. I'm so mad i can't stand it. More

Took my 07 Eclipse SE in for rust and front end paint peeling and he blew me off!! he told me that he would call me the next day I never heard from him again My car is still under warranty I bought this peeling and he blew me off!! he told me that he would call me the next day I never heard from him again My car is still under warranty I bought this car new in april of 08. More

Sam was extremely helpful to the point where he gave me his cell phone number so I could contact him even if he wasn't at work. Kelli, who helped me wade thru the paperwork was also great. Both Sam and Kel his cell phone number so I could contact him even if he wasn't at work. Kelli, who helped me wade thru the paperwork was also great. Both Sam and Kelli were persons who represented Luther Brookdale Mitsubishi/Mazda with the knowledge needed in their areas, and were very cheerful people to work with. More

Very impressed with salesperson Eric Palmer, Sam & finance Dan Nelson. This dealer is much more friendly and personable than another Mazda dealer in the Metro area that we visited. Brookdale ha & finance Dan Nelson. This dealer is much more friendly and personable than another Mazda dealer in the Metro area that we visited. Brookdale had Lower prices for same model, better deals and no snobby sales people. Eric really went out of his way to get us the model & color we wanted even though it wasn't on their lot. One was on it's way, but due to an unforscene time delay on that we had to wait longer than expected. we were on a personal time constraint for a new vehicle and Eric did an excellent job keeping us informed and even got us a loaner to use because the delay left me without a vehicle. They were very honest and up front with the whole progress of the delivery. Very much appreciated and the main reason we decided to wait and keep the purchase with them.Also very honest on pricing and kept thier word with discounts and promotional sales promised from the start. No surprises on pricing at the end once the vehicle came in and were signing the final papers. Dan Nelson was quick & efficient with the financing as well. Great overall experience for our new car purchase. would recommend them. More

Duane T. was very patient with my wife and I. We came by 4 times and he was able to help us with the information we needed to make our decision on what to buy. Also, he was able to work with his manager to 4 times and he was able to help us with the information we needed to make our decision on what to buy. Also, he was able to work with his manager to give us a great value on our new CX7. We are very happy with the 7 and really like working with Duane, Dan and Luther Brookdale Mazda. This dealership seems to be easier to work with. And none of the pressure and BS (have to meet the sales manager) that the other Mazda dealer we visited gave us. You can't go wrong here. More

This was my first stop for car shopping. I found a car that I was madly in love with and was convinced I would be going home with. I have always loved Mazdas and actually my dream car is a Mazda. Howeve that I was madly in love with and was convinced I would be going home with. I have always loved Mazdas and actually my dream car is a Mazda. However after this visit, I'm having second thoughts. I don't recall the guy introducing himself really with his name. He seemed incredibly nice and eager to help us. Till he said he would run some pricing numbers and then never came back. I will never recommend this dealership to anyone that I know. I went to other dealers that were willing to do anything to get me to leave with a car. And now I own an amazing Hyundai from a great dealership, unlike this crappy first stop mistake. More

Great dealership. Wonderful buying experience. Another reason to buy from Luther dealerships. I have only bought cars from Luther since 1986. I will continue to do so. reason to buy from Luther dealerships. I have only bought cars from Luther since 1986. I will continue to do so. More

I had done my research as to reviews, expected cost of vehicle, value of my trade-in, as I would expect any serious buyer would do. I had not been in this dealership before, and was fortunate to get a sal vehicle, value of my trade-in, as I would expect any serious buyer would do. I had not been in this dealership before, and was fortunate to get a salesman of Eric Palmer's caliber. Offered a test drive right away, the main reason I had stopped, was satisified with that, Eric was knowledgeable about the car, should be a no-brainer, but have dealt with some sales people who seemed to know a lot less than I about their product. Have purchased about 12 new cars in my lifetime, this experience would rate right up there with the best. Found a car in their inventory that I liked, and closed the deal in a day. More

Bought a new Mazda 3 here and had a good experience before I purchased this vehicle in the rain at night. When I was able to look the car over (after purchasing) I noticed a few scratches by the door a before I purchased this vehicle in the rain at night. When I was able to look the car over (after purchasing) I noticed a few scratches by the door and a paint gouge at the rear corner of the vehicle. I brought this up a couple days later to Duane who had asked when I noticed it and talked to the manager who had ok'd the vehicle to be repaired. He seemed a bit irritated and almost seemed like he didn't beleive me that it went out the door like that. After the purchase I felt like an inconvenience more than anything but am happy they are going to fix it. Hopefully it will turn out ok :)The price was also a bit high I thought. More

I went there to take my mazda for regular services. The guys who check you in are extremly arrogant and unfriendly. The workmanship on the car is good, as i have not had any problems with the repairs done. guys who check you in are extremly arrogant and unfriendly. The workmanship on the car is good, as i have not had any problems with the repairs done. Come time to pay, theadirs behind tbe desk were busy talking about some tv show and totally ignores me when i stood there waitin to pay. I had toget their attention by coughing and showing me credit card. Right now i drive an hour away to burnsville for services on my mazda rather than deal with that group again. My neigjbor has expressed similar sentiments about this dealership. More