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Luther Brookdale Mazda

Brooklyn Center, MN

4.6
2,844 Reviews
The Luther Advantage is a complete and comprehensive package of benefits designed to make buying—and driving—a vehicle. From gasoline and car wash discounts to specials on collision or glass repair and e-mail service reminders, the Luther Advantage provides Luther customers with full range of valuable discounts, advantages and guarantees. And it's tough to beat the peace of mind that comes with a 5 Day-500 Mile Exchange Policy and Free CarFax Reports on pre-owned vehicles…or the Fixed Right Guarantee and On-Time Promise on repairs. Or discounted auto glass and paint services, or… Well, you get the point. As much as we like satisfying customers, we like keeping them even more
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4435 68th Ave N Suite A

Brooklyn Center, MN

55429

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Showing 2,844 reviews

July 17, 2022

Highly recommended. Fast, friendly, and knowledgeable on the work that’s being performed. Comfortable waiting area where staff always interacts while you wait. More

by michael.brase09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Haugen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2022

Great service center. Friendly staff. Always on time! Very clean and spacious. I highly recommend! More

by JULESINPLAYA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2022

Melissa is so wonderful! She is kind, helpful, and made the leasing process very easy and painless. More

by Malzy_mal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Garvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2022

Was in for an oil "CHECK" because my new car is burning oil. I was told i'd be in and out in less than a 1/2 hour. It took them almost 2 hours to do a 30 second job. More

by MATTJSCHMIDT
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Luther Brookdale Mazda responded

Hi Matt. Thank you so much for sharing your experience. Obviously, it not what we want to hear. As you can see, the vast majority of are reviews are exemplary, and we exceed our guests' expectations. We definitely fell short here. Please accept our sincere apologies. Because we own our mistakes and value your time, we would like to offer you free pick-up and delivery service on your next service appointment. Thanks again for making us aware of the issue you experienced.

July 13, 2022

Service was professional and the estimated timing for a mirror motor repair was spot on. More

by SHERRILL MCCLURE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2022

4th vehicle from them and good as always! Will buy again from them, they are great! More

by KPSUCHY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Walczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Garvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2022

We purchased using Brookdale’s delivery option, and our experience was excellent. The car and sales process exceeded expectations. More

by mattmcmanimon
Recommend Dealer
Yes
Employees Worked With
Melissa Garvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2022

Cortez is always very friendly and helpful. I appreciate his knowledge and kindness. I was in a hurry to get to the airport and he ensured I was able to leave on time. More

by Elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cortez
July 05, 2022

Melissa was great! She helped me find that vehicle I was looking for and helped get the sale taken care of in short order. This was a very effortless buying experience! More

by jkirsh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Garvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2022

Melissa was extremely helpful, she got back to me in a timely manner, answered all my questions and made the new car buying less frightening More

by pacholkg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Garvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Mahbubani
2.0
This rating includes all reviews, with more weight given to recent reviews.
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