Luther Bloomington Hyundai

Tried to have us pay for things that were covered 100 percent by our warranty, lack customer service and have very bad communication skills! Would not go back or recommend! percent by our warranty, lack customer service and have very bad communication skills! Would not go back or recommend! More

Tracy was so great to deal with. He showed me all the options on my new vehicle and did not rush me through the process. I had previously used Luther for an oil change on my old Tucson and that experienc options on my new vehicle and did not rush me through the process. I had previously used Luther for an oil change on my old Tucson and that experience was so great. When my broker dealer told me he found a new 2014 for me and it was at Luther I was thrilled. Their service department is one of the best. When I took my old Tucson in for oil change there was no pressure to buy any additional services on the vehicle as did my previous dealer that I went to. Great work and would purchase again from them!! More

I brought my car in today to have the oil change, and the remote start and key fobs looked at as neither were working properly. I dropped it off in the morning, picked up a rental and was called in the after remote start and key fobs looked at as neither were working properly. I dropped it off in the morning, picked up a rental and was called in the afternoon about the status of the car. Everything was fixed, remote start was in safe mode and key fobs needed replacement batteries. I went during my lunch hour to pick up the car and that's when all xxxx broke loose. Normally in the past, my experience at this dealership is great. Everyone is on point, service is fast and efficient. However, this time, not only did I wait in the customer service office for 30 minutes, AFTER I was told my car was ready, no one was able to locate my second key fob or my even my car. At one point, the car was inside the service center, and then it was no where to be found. It seemed like there was really awful communication between the customer service reps and the mechanics. One of the mechanics walked in and said "what's this missing key fob I keep hearing about?" Really? That's not professional at all. If you're going to say things like that, say them where the customer CAN'T hear you, duh. Unfortunately, I was not impressed with the service today. I would still recommend this dealership because I've had very positive experiences in the past. Hopefully this was just a hiccup. More

I sent in with my 2011 Santa Fe for regular service, which is always handled quickly and efficiently. While waiting a walked the floor and was drawn to the new 2014 Santa Fe Sport. Not really looking which is always handled quickly and efficiently. While waiting a walked the floor and was drawn to the new 2014 Santa Fe Sport. Not really looking to buy, I ask Brandon for help to see what the trade value of the current car would be. The trade in was a fair price and the discount off of MSRP from the 2014 was reasonable so I upgraded to the 2014. Overall I was impressed with the process from service to sales to financing and would recommend the dealer to anyone looking at a Hyundai. Really good value for the price and the warranty really can't be beat in this market. I will now go back to Brandon for a second car for my college aged daughter. More

Friendly staff, courteous, and listened to my concerns. Brought my 2012 Sonata SE in for a warranty repair and it went very well. Service advisor mentioned a couple of additional services they could pefor Brought my 2012 Sonata SE in for a warranty repair and it went very well. Service advisor mentioned a couple of additional services they could peform (for a cost) but did not push anything on me. More

I had by far the best experience of any dealer I have been to at Luther Hyundai. I was shopping with my 3 year old in tow and even with that this experience was stress free. The vehicle was in great sh been to at Luther Hyundai. I was shopping with my 3 year old in tow and even with that this experience was stress free. The vehicle was in great shape and was priced very well. Rick was very easy to work with. The facility was very nice and clean. Thank you for my wonderful used vehicle! More

I have now purchased my second vehicle from Brandon. He has done an amazing job of listening to what I want and delivering above and beyond my expectations. Everyone in the service department is always ex has done an amazing job of listening to what I want and delivering above and beyond my expectations. Everyone in the service department is always extremely friendly, helpful and accommodating. The entire dealership has a family atmosphere. Not only do I love their vehicles, the staff is terrific! More

staff very helpful at checkin explaining what was to be done and making sure I had all questions,concerns answered. Also made the process of getting a loaner car quick and easy. Same day pick up was also done and making sure I had all questions,concerns answered. Also made the process of getting a loaner car quick and easy. Same day pick up was also quick and efficient, all work done to my satisfaciton. All in all a pleasant experience More

Friendly behavior, good services, Allan tried his best to answer all my questions. Price of my Hyundai Santa Fe 2013 are acceptable. I had recommended this dealer to my friends. answer all my questions. Price of my Hyundai Santa Fe 2013 are acceptable. I had recommended this dealer to my friends. More

Several months ago, at its expense, Luther Hyundai repainted the front of my car which was chipping. I was very satisfied. Later my wife' had an emergency with her car and it was repaired by a garag repainted the front of my car which was chipping. I was very satisfied. Later my wife' had an emergency with her car and it was repaired by a garage in Bloomington with whom we were very, very pleased. The issue I faced: Should I stay with Luther Hyundai or transfer to my wife's place? Out of gratitude for its repainting, I stayed with Luther Hyundai and once again I am very, very pleased with Bloomington Hyundai and its service adviser, Phil Carlson, a very friendly person, who also reinstalled my blue tooth. More