Lundgren Honda of Auburn - Service Center

Will never buy from these folks again and will tell all our friends to never use this dealership for anything. We purchased a used low mileage Honda Civic for my daughter to use as she is a college student our friends to never use this dealership for anything. We purchased a used low mileage Honda Civic for my daughter to use as she is a college student who lives away at school. The vehicle was supposed to have passed a full safety inspection and was completely serviced before it was sold. They never did such an inspection. The heater hoses had been chewed by mice so badly that inside liner was showing. Then the vehicle failed inspection, had to bring it back two times to have it inspected. I sat in the waiting room for 5 hours for an inspection, that never happened. Only to have some xx story that the machine was down. So, I had to drive back again the following week for them to fix the heater hoses and finally get the inspection. The spare tire was flat, the car did not have a lug nut key to remove the wheels. They said they changed the oil and filters which they never did. It had a slow leak in the rear tire that they could not resolve under the 60-day warranty, been back three times all of a sudden now that the 60-day warranty expired, they found a nail and it needed a new tire. We did purchase a bumper-to-bumper warranty but guess what it does not cover tires. Technician said they patched the tire before when it was in last time, and that this time it had a nail, so we had to replace the tire. I asked for the old tire to inspect it, sure a heck they never patched the tire, there are no patches or plugs in the tire at all, so the tech was lying, they either missed it under warranty or purposely did not fix it. Total rip off at the place, take your business elsewhere More

Work done on time, for a very good cost. Service person pleasant to deal with Service person pleasant to deal with More

Paige was great she let me know the status of the work that was being done and was very responsive. Dave T that was being done and was very responsive. Dave T More

Called service today to schedule my car under warranty for an issue with a headlight. I told service that I was close to the 36000, he told me if I went over Honda would not cover. I explained that I woul for an issue with a headlight. I told service that I was close to the 36000, he told me if I went over Honda would not cover. I explained that I would be over by a 100 miles and they told me no coverage. I got the car from this dealership, it will be the last one that I buy. More

Paige is really outstanding at her job. I recently had a warrantee issue that potentially could have cost me a bit of money, Paige was a great help resolving the problem in a timely manner. I recently had a warrantee issue that potentially could have cost me a bit of money, Paige was a great help resolving the problem in a timely manner. I can’t thank here enough for her professionalism and her expertise in customer assistance. More

If there was less than 0 that would be my rating. My family has been loyal customers for 30 years. Today I say never again. They said the extended warranty was still active. Then told me I needed a n My family has been loyal customers for 30 years. Today I say never again. They said the extended warranty was still active. Then told me I needed a new transmission $8-10,000. Then after adding up work to $572 told me that my warranty expired. They then offered me $4,500 because I was such a loyal customer for my 2017 Pilot touring. I told them they were crazy and I would pick up the vehicle. I left to drive to a transmission specialist. Manager was rude at best. As I drove in to the transmission specialist they called to offer me $8,500 for my vehicle. Again I said you're crazy. Made the appointment with the transmission specialist. Unbelievable I get the call sayin there is absolutely no problem with your transmission. Yep so loyal customer of 30 years gone. I am beyond shocked that Lundgren has lost all credibility. Run go anywhere but there. More

Chris was very helpful, polite, and professional with my service experience at LUNDGREN Honda. Thank you. service experience at LUNDGREN Honda. Thank you. More

Great guy, helped me with my collision needs. ..he went above and beyond. Highly recommend this collision center. ..he went above and beyond. Highly recommend this collision center. More

Over the last 20+ years, I have purchased 5, 6, or even 7 cars from Lundgren and have serviced them at the dealership. Within the last few years, things seemed to have changed at the dealership. Recently, cars from Lundgren and have serviced them at the dealership. Within the last few years, things seemed to have changed at the dealership. Recently, I had oil change performed within the last week or so. A price of $60ish dollars for the oil change, one would think there should be some attention given. But this time seems like it was shoddy work where clips weren't properly re-attached. I called to inquire about it and sent the video into the service department to see. Maybe it's the holidays and people are busy, but I was unable to get resolution. I was willing to pay for my own clip, but I was told after the service manager viewed the video that I had to bring it in and would have to wait. All I wanted was to get a clip, and even willing to pay for it. But, no satisfaction. Bring in the vehicle and I'd have to wait for someone to look to see it, as if the video wasn't clear enough that the clip was not reinstalled after the oil change. I have decided to go to some local auto part store and look for a generic clip and pay out of pocket instead of waiting what would be an appointment four days from now. TBH, somewhat disappointed; Lundgren was always my go to and I've recommended Lundgren and have had many buy from there. I think I'll be forced to take my car to a local repair shop in Worcester (have used them for my kid's used Nissan). We could do better, Lundgren used to do better. As an aside, the service receptionist was excellent in helping me; she asked me why I was calling and helped me get the video to the service team to view. She kept in touch with me all the way thru the end when I realized that it wasn't going to work out. THANKS Ashley. More

We have been helped by Gail Fitzpatrick, and she got all records for a Honda that was bought and serviced there at Lundgren Honda. Then we had on going starter issues and she got our car into service the ne records for a Honda that was bought and serviced there at Lundgren Honda. Then we had on going starter issues and she got our car into service the next day. before the end of the day she called us and told us the tech who worked on our car found the problem and had it fixed by 2pm !!! We were so happy that Gail got the car into service asap and we picked it up that afternoon. She is excellent at her job and how she helps the customers, with that said my wife and I will always have our Honda serviced at Lundgren and highly recommend this dealership! And because of Gail with the way she worked with us is on this issue Lundgren Honda has a new customer for service and to purchase a new car from them in the future. Thank you Gail And thank you to the entire service department. Steven and Jane Hanscome More