Lundgren Honda of Auburn

UPDATE On a Review I had previously submitted a negative review for Lundgren and some of their staff. I stand by the relatively poor customer service I received from the I had previously submitted a negative review for Lundgren and some of their staff. I stand by the relatively poor customer service I received from the sales associate and the business manager. Their engagement and handling of the sale could have been better. Their treatment of my wife and me could stand improvement. However, having dealt with another dealership in the area, I feel compelled to rectify parts of my review. I want to emphasize quite strongly that I was treated fairly, honestly, and overall positively. In addition, while I might have expected more from some of the staff, I now think their worst day is still a thousand times better than other dealerships' best days. I was never lied to, deceived, or misled. Everything they promised to do, they did. As I said, too, in my now-deleted review, their prices are excellent. And I must say, after purchasing my second car in two months at another dealership, that experience led me to revise this review and to wish that I had purchased again from Lundgren of Auburn. I know this review does not have the glowing enthusiasm of most reviews, but I don't think I fully appreciated all of the positives of my experience here until I encountered all of the negatives at other places. If you're looking to purchase a Honda, purchase it here. As someone who purchased the second car somewhere else, I wish I had gone back, and I regret that I didn't. More

Great car! Great experience! Great car. The HRV is exactly the type of car I was looking for...a small AWD vehicle. No sales pressure. The sales staff were friendly, knowledgeab Great car. The HRV is exactly the type of car I was looking for...a small AWD vehicle. No sales pressure. The sales staff were friendly, knowledgeable, and professional. More

Sales person did not listen to me. I experienced a salesman who did not listen to my needs. I was very clear I was only there to get some information. He had his own agenda. One of th I experienced a salesman who did not listen to my needs. I was very clear I was only there to get some information. He had his own agenda. One of them being catch every person within radius to make a sale while keeping person waiting that he just introduced himself too. 1st it was I will be right back (A woman came out holding a folder and said she needed something from him). 2nd when he did come back he was persistent to show me a car. At which time I agreed, " I have to go get the car, What color do you like"? I told him and he went in the building to get key to get car. After waiting several minutes I was looking at another vehicle near the show room at which time I thought I saw him talking to someone else. I thought, no, not possible, until at least 5 minutes later I saw hi go out the showroom door at another entrance to get the car. When he finally got back (I was just getting in my car to leave). I told him how upset I was over the time that had passed, he basically said, no I don't think so. Frustrating enough as I sat in the car and looked around, I said I wanted to see the back storage area. H e said I will be right back I am going to get the other key. 12 minutes later he returns joyfully with plate in hand and wanted me to go for a ride. I told him how frustrated I was that he kept me waiting so long. He never apologized or acknowledged what he did was rude and disrespectful. He proceeded to give me his card. I took it so I would be aware in the future. It would have been nice when I got home to be able to call the dealership and report it to someone in customer service. However they only had Automated and doesn't direct you to a customer service rep. I finally pushed sales and shared my experience with General salesperson who apologized for my experience and welcomed me to come back and speak with a different sales person. No Thank You. More

Very happy with new Honda Insight purchase, highly recommend Overall experience very positive, from sales through finance to purchase!! Also have experience with dealer/service from previous car and always had p Overall experience very positive, from sales through finance to purchase!! Also have experience with dealer/service from previous car and always had positive experience - can't think of better dealership. More

Great value/No pressure We love Lundgren Honda. This is our third vehicle purchased from them. Prices are fair, service is excellent, and there is no pressure to buy quick. We love Lundgren Honda. This is our third vehicle purchased from them. Prices are fair, service is excellent, and there is no pressure to buy quick. More

Very pleased to have been assisted by Ms. Hart today Thanks very much for the service writing and repair of my Accord. Ms. Page demonstrated a clear understanding of both my particular vehicular needs an Thanks very much for the service writing and repair of my Accord. Ms. Page demonstrated a clear understanding of both my particular vehicular needs and customer relations. Well done ! Clearly, a dedicated, company employee ! More

Extremely happy customer Luncheon Honda is my dealer of choice for my third car in a row. The service and attention was top notch. Najib El Hallabi was very patient showing al Luncheon Honda is my dealer of choice for my third car in a row. The service and attention was top notch. Najib El Hallabi was very patient showing all the different screens,settings and features. If we have any questions, just call him. More

Great guy, knew his stuff and the process Michael knew his stuff and set proper expectations. He made magic happen and helped me out with some challenges, that other dealers couldn’t figure ou Michael knew his stuff and set proper expectations. He made magic happen and helped me out with some challenges, that other dealers couldn’t figure out. More

Excellent overall experience I inquired about the car that I wanted through an email at around 4 p.m, I followed it up with a phone call 15 minutes later. I talked to Michael Harn I inquired about the car that I wanted through an email at around 4 p.m, I followed it up with a phone call 15 minutes later. I talked to Michael Harney, who encouraged me to come in. I got to Lundgren at around 7 p.m, and after a test drive, I was walking out having purchased the vehicle around closing time. I did not know that the car buying process could be this smooth. The car was in spectacular shape and even better than in the pictures that I had seen. Michael Harney went above and beyond to meet my needs. I walked in with the idea of using my bank and the rate that I was given. Michael Harney and Brian Turney were able to find me an even better rate. Michael was also able to give me a satisfactory amount for my trade in. I was going to wait a few extra months to purchase a car, but I am so glad that I made that initial contact and decided to see what options I had now. I highly recommend Michael Harney, Brian Turney and Lundgren Honda. I will be coming back for my next vehicle for sure. More

Michael Harney Mike was a real pleasure! I'd happily recommend him to anyone interested in purchasing or leasing a Honda, and, in fact, I already have. Mike was a real pleasure! I'd happily recommend him to anyone interested in purchasing or leasing a Honda, and, in fact, I already have. More